Captain Jack Casino Review Honest Review by Casino Guru

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Read our review of Captain Jack Casino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 6.5/10Safety Index Above average by Casino Guru User feedback:Terrible

Rated by 41 users

Very positivePositiveNeutralNegativeVery negativeView all (41) reviewsOur independent casino review team has taken a detailed look at Captain Jack Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino’s safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Captain Jack Casino has an Above average Safety Index of 6.5, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Read our Captain Jack Casino review to discover more about this casino and decide whether it is a suitable option for you.

Fairness and safety of Captain Jack Casino

We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Captain Jack Casino, we meticulously evaluated and analyzed the Terms and Conditions of Captain Jack Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino’s T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.

According to our approximate calculation or collected information, Captain Jack Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

We did not find Captain Jack Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All of that, together with other factors considered in our review, has resulted in Captain Jack Casino having a Safety Index of 6.5, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Note: According to our records, Captain Jack Casino is related to 25 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Captain Jack Casino.

Captain Jack Casino T&Cs

When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Jack Casino to be unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness.

We currently have 4 complaints directly about this casino in our database, as well as 269 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 2,449 black points in total, out of which 1,059 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

User feedback and assessment of Captain Jack Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Judging by the 41 user reviews given to Captain Jack Casino, it has a Terrible User feedback score. You can find the reviews in the User reviews part of this page.

Note: It’s important to note that user reviews may not always provide an objective reflection of the casino’s quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino’s reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Captain Jack Casino company information and licenses

Captain Jack Casino has estimated annual revenues higher than $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, Captain Jack Casino has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Captain Jack Casino accepts 15 payment options. This includes: Neteller, Mastercard, VISA, American Express, Bitcoin (BTC), Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), Ripple (XRP), Changelly, Ethereum (ETH), Tether (USDT), Players Rewards Card, Discover, Binance Coin (BNB).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
USD 2,500 per week	No win limit
USD 10,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Captain Jack Casino.

Language	Website	Customer support	Live chat
English

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Captain Jack Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Captain Jack Casino has a good customer support based on the responses we have received during our testing.

Captain Jack Casino slots and casino games

You can play these types of games at Captain Jack Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Other games.

Casino games supplied by 1 game provider are available. This includes Realtime Gaming.

Bonuses and codes offered by Captain Jack Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In ‘Bonuses’ section of this review, you’ll currently find 2 bonuses from Captain Jack Casino based on the data from our database.

*Note: Visit our separate page on Captain Jack Casino bonuses to learn more about this casino’s offers.*We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

Captain Jack Casino T&Cs

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Jack Casino to be unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

User feedback and assessment of Captain Jack Casino

Judging by the 41 user reviews given to Captain Jack Casino, it has a Terrible User feedback score. You can find the reviews in the User reviews part of this page.

Captain Jack Casino company information and licenses

Captain Jack Casino has estimated annual revenues higher than $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, Captain Jack Casino has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Withdrawal limits	Win limits
USD 2,500 per week	No win limit
USD 10,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

Language	Website	Customer support	Live chat
English

Captain Jack Casino slots and casino games

You can play these types of games at Captain Jack Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Other games.

Casino games supplied by 1 game provider are available. This includes Realtime Gaming.

Bonuses and codes offered by Captain Jack Casino

Note: Visit our separate page on Captain Jack Casino bonuses to learn more about this casino’s offers. Read more Read less No Deposit Bonus:25 FREE SPINS on Wild Fire 7sno deposit, $0.1/spinBonus T&CNo deposit bonus for new playersWagering requirements: 40x (restrictions apply)Value of free spins: $2.5 (25 spins at $0.1 per spin)Maximum cashout: $50The process of getting this bonus should be relatively FASTNew players only • Full Terms apply • Bonus may not be available for players from some countries • 60 times playthrough requirement for All Allowed Table Games and Video Poker • Game weighting and exclusions apply • All bets placed in some games listed in the terms and conditions will not be counted in turnover requirement • 21+Deposit Bonus:UNLIMITED 200% BONUS and 35 extra spins ($0.1/spin)Bonus T&CFirst deposit bonusMinimum deposit: $30, Maximum cashout: UnlimitedWagering requirements: 30x (bonus + deposit) (restrictions apply)Sticky bonus (non-cashable)Maximum bet: $10The process of getting this bonus should be relatively FASTFree spins: 35 spins on Jackpot Pinatas Deluxe, $0.1 per spin ($3.5 total value)Free spins conditions: 30x WRNew players only • Withdrawal amount has to exceed the sum of the initial deposit and bonus amount • Full Terms apply • All bets placed in some games listed in the terms and conditions will not be counted in turnover requirement • 21+ Payment methods Show all (15)Payment methods (15)-

Withdrawal limits per month $10,000 per week $2,500 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesNo live gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingNo crash gamesAll games (15)- Slots

Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
No live games
No poker
No craps
Keno
No scratch cards
No eSports betting
No crash games

Unspecified weak relation

Unspecified relation

Unspecified weak relation

Wide variety of bonuses
Nice website
First withdrawal is extremely slow
Limited responsible gaming options
Some games require download
Players must be 21 or over
Average monthly withdrawal limit
Sticky (non-cashable) bonuses

Browse all bonuses offered by Captain Jack Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

This is a place to share experience with Captain Jack Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Terrible Rated by 41 users

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Casino Guru

We want players to understand gambling.

1500chevyVisitorUnited States• 3 months ago Captain Jack’s is a rip off do not play Captain Jack’s. I won $1500. I tried to withdraw it. They told me that I can’t withdraw it because I have more than one account with them. How do I know how many accounts Jack has I strongly advise nobody to play Captain Jack’s because they will not pay you. They refuse to pay. if you went on Captain Jack’s, you will not get paid. Don’t listen to him. Trust me. This casino is got to be the sorriest corrupt casino out there. tanyafay003NoviceUnited States• 5 months ago Captain jack casino, hasn’t paid my winnings, I won $6.517.00 on April 10 2024 , I’m still waiting to get paid, they continue to request the same documents i keep sending over and over , I need my winnings, yet to receive them , the day before mothers day , would be nice to receive them on mother day.- Hoping to receive my way winnings, I’m trusting that captain jack casino is and can be trust worthy to customer, Thanks captain jack casino

Still waiting on winnings,it’s taking forever.

Trisha111VisitorUnited States• 7 months ago Classic non-payers. I had a withdrawal request of 815$ over a month. When I contacted support first time, they brought a reason that my DL wil expire soon, and demanded other document. I pay your attention that it was valid and it is valid up to this day. However in addition I sent them the photo of my passport. After several days I contacted support again, because they didn’t pay. After an hour of waiting for a support specialist, she assured that withdrawal will be performed soon and requested my BTC wallet address. Then again the same story. Why they delay payments for so long? Seems this guys just AVOID paying. They don’t want to pay your winnings - that’s all. Wake up friends! I had some experience in couple online casinos - some of them pay almost instantly. It could be a great casino, because they have good promotions, but all their promos are definitely useless if they just don’t pay… - Good promotions

Withdrawals are delayed too long
Slow support

AceRevenueGroupSCAMVisitorUnited States• 11 months ago Won over $1000 after depositing multiple times. Never broke TOS, and they have never paid me out. I have escalated to management multiple times with support. After re-verifying multiple times, fulfilling more requests on top of that, the decision was simply “no.” Ace Revenue Group is in Costa Rica, and they answer to no one. There is ZERO rules and ZERO regulations for Casinos in Costa Rica. Even chat can not reply. They can legally keep every cent you give them. If you’ve deposited recently, report it as fraud to your financial institution. fbcontact80Advanced NoviceAustria• 11 months ago MIESERABEL is an understatement, I uploaded my documents 10,000 times and not once did it work, you’re consciously aiming for the fact that you’re fed up. I have over 900 euros in credit and I’m sure I won’t get a single CENT DACVON MIESERABEL ist noch untertrieben, 10tausend mal meine Dokumente hochgeladen und kein einziges mal hat es gepasst, man ziehlt bewusst darauf ab das man die Schnautze voll hat ich habe über 900 Euro Guthaben und bin mir sicher keinen einzigen CENT DACVON zu bekommen - There is nothing gibt nichts

see above siehe oben

ApexPredator93Senior ApprenticeSouth Africa• 1 year ago it is a pretty standard casino in terms of promo code works, easy deposit and withdrawal. sammijo1972NoviceUnited States• 1 year ago I would give them 0 stars if I could I have been waiting since February 28th to withdraw my $2500 they keep asking for additional information additional information all the time I think they just don’t want to pay out I think they’re a scam and of fraud and they do not want to pay out what they owe - I really have no positive to add

It should not take almost a month for a player who plays ofto cash out it is just too complicated and they should not have to keep asking for the same verification over and over again it is ridiculous

ks2525VisitorJapan• 1 year ago This affiliated group does not allow you to authenticate with a Japanese driver’s license or national ID card, so you can not withdraw. この関連グループでは日本語の自動車免許や国民IDカードでは認証してもらえないので、出金出来ない。 - It’s easy to hit, so you can play quite a bit with just the bonus 当たりやすいのでボーナスだけでけっこう遊べます

I can’t withdraw money because I can’t authenticate with a driver’s license 運転免許では認証出来ないから出金出来ない

colddritoUnregistered userNetherlands• 1 year ago I will start with this dont waste your money on this scam casino I haven’t even deposit yet but when throu their no deposit bonus wager and have 100$waiting my documenta were sent 2 weeks ago but no replay as some of reviews says you have to wait 1 year,but ye all their sister’s casinos are like this stay away from those rtg casinos there is enough good casinos out thefe. - if you win they scam you

supports is non existning

scotcherUnregistered userUnited States• 2 years ago Last night I played Fortunate Buddha and won $541.00. Great huh? Guess what I have not been able to withdraw the money yet! I did not apply a bonus with my deposit so this withdrawal should be free and clear right? They keep mentioning their rules when applying a bonus but I did not. They keep sending me free play so I would play my balance down but I have and will not. I have sent them countless emails since this morning and sent them the documentation they neededn and I still have not heard from them! My last email I sent referred to getting my lawyer involved and it should not come to that, I just want my money! Keep this in mind when you play in their casino! - They have alot of good games to play

They dont pay out in a timely fashion

stuart8765Junior ApprenticeSouth Africa• 2 years ago For the first time ever I won!, having played many- no deposit free spins at various casinos.The win was about 50x rollover, $100 tried to collect, many emailsstill got them in July 2021, long stories- because I had 2 emails at that stage and may of logged on from both. Explained this to them with screen shots etc..To no avail.Would suggest gamers have separate gaming emails..Very disappointed. richardleelawryNoviceUnited Kingdom• 2 years ago Deposited 500 won 6100 did opt in for bonus went to withdraw told upload id that I done ,asked again about withdrawing my money was told they dint have tell me why but my account was no longer active asked about winning they blocked me on chat TjcalainaNoviceUnited States• 3 years ago Submitted my forms for account verification, no response. Chat link doesn’t work and calling cust svc just says server unreachable - I was able to reach a cash out amount on a bonus

Can’t seem to cash out, very glad I didn’t deposit!

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captain Jack Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.5/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be unfairNot found on any relevant casino blacklistAverage value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Operates without a license
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Operates without a license

Unspecified relation

Unspecified weak relation

1536All21Opened141Not solved422Solved952Rejected

Complaints directly about Captain Jack Casino

Case opened Current status

Waiting for Casino Guru to reply

4d 10h 43m 47s

Disputed amount: 700 kr

Player faces issues with the casino.

The player from Sweden is unable to withdraw money from the casino despite meeting the bonus turnover requirements.

Submitted: 17 Oct 2024 Case opened Current status

Waiting for player to reply

3d 12h 6m 56s

Disputed amount: $999

Player’s withdrawal is delayed due to account verification issues.

The player from Oregon has been waiting three weeks for a withdrawal request submitted on 9/7/2024 from Captain Jack Casino. Despite providing a signed and dated lease as verification, multiple agents claim it is invalid and are now insisting only a utility bill in his name will suffice, despite no such requirement being stated in the casino’s rules.

Read moreRead less Submitted: 30 Sep 2024 Case opened Current status

Waiting for Casino Guru to reply

1d 21h 57m 36s

Disputed amount: $6,036

Player’s withdrawal has been delayed.

The player from the United States requested a withdrawal three weeks ago, with one approval for $2500 on 8/29. Despite being told it was marked as a priority and would take 3-7 days, there has been no update or response from the casino after multiple inquiries.

Read moreRead less Submitted: 13 Sep 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player experiences some issues.

The player from North Carolina reported issues withdrawing funds from the casino, highlighting deceptive practices regarding promotional offers. She noted that although she received $100 from one casino, another casino failed to honor her deposit and had not sent her any winnings. The Complaints Team was unable to assist further due to her lack of response to requests for additional information. As a result, the complaint was rejected.

Read moreRead less Submitted: 27 Aug 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $1,615

Player’s withdrawals are delayed.

The player from Indiana had two pending withdrawals from July 16th and July 17th, totaling 3,887.50, that had not been processed after a month. The casino had repeatedly advised patience, but the player felt frustrated, believing that involving a mediator was their only option. The first withdrawal was eventually received after nearly 30 business days, but the second withdrawal of 2,215 remained pending with no definite timeframe provided by the casino. The complaint was ultimately rejected due to the player’s lack of response to further inquiries from the Complaints Team.

Read moreRead less Submitted: 16 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawals have been delayed.

The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.

Read moreRead less Submitted: 17 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$1,300

Player is dissatisfied with the casino’s handling of technical issues.

The player from Canada stated that despite completing all the verification, his first withdrawal request of $1200 made in April 2024 was not processed. He was constantly told by customer service that they were having technical issues with the withdrawals, so he played away his balance. The player was convinced the site was a scam and warned other players. The complaint was rejected because the player did not respond to our requests for additional information and evidence.

Read moreRead less Submitted: 22 May 2024 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s withdrawal through Bitcoin has been delayed.

The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. Despite completing the requested verification process and having regular exchanges with the casino, the $700 payout via Bitcoin had yet to be processed. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue.

Read moreRead less Submitted: 20 May 2024 Case closed Our verdict

Other

Disputed amount: $100

Player disputes with terms for cashing free chips.

The player from California had issues regarding the terms and conditions surrounding free chips and free roll tournaments. The player insisted that they had adhered to the terms, but the casino claimed otherwise, hindering their ability to make a withdrawal. He expressed frustration with the casino’s refusal to pay out. However, we had determined that both free bonus winnings and winnings from free tournament rolls were considered free bonus funds. Consequently, we had rejected the complaint.

Read moreRead less Submitted: 20 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $1,700

Player’s account temporarily closed without reason.

The player from North Carolina was suddenly logged out during a game due to alleged maintenance. When attempting to log back in, the account was found to be temporarily closed. The casino’s customer service didn’t give any explanation. We could not proceed with the investigation due to the player’s lack of response to our queries, and the complaint was therefore rejected.

Read moreRead less Submitted: 17 May 2024 Case closed Our verdict

Other

Disputed amount: $6,375

Player struggles with document upload for withdrawal.

The player from California had been struggling to withdraw funds due to difficulties uploading documents for identity verification purposes. It was later discovered that this was a duplicate complaint and was therefore closed, with the original complaint continuing in its corresponding thread.

Read moreRead less Submitted: 10 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s experiencing some issues.

The player from California was dissatisfied with the casino experience. She reported a pending withdrawal of $8,117.29 from winnings accumulated with an active bonus since April 10, 2024. Despite verifying her identity and contacting the casino multiple times, her account remained under review. We contacted the casino, which clarified that the winnings were subject to a $100 maximum cashout due to a free welcome chip and requested further documentation for account verification. The player did not respond to our follow-up, leading to the complaint being rejected due to lack of response.

Read moreRead less Submitted: 06 May 2024 Resolved Our verdict

Case closed

Disputed amount: $335

Delay in processing Bitcoin withdrawal.

The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.

Read moreRead less Submitted: 27 Apr 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $110

Player’s withdrawal is delayed.

The player from Georgia had experienced issues with receiving her approved withdrawal from an online casino. Despite her documents having been verified, she had claimed that the casino’s customer service was inconsistent and had stopped responding to her queries. The casino eventually confirmed that the payment had been made via Bitcoin and asked the player to confirm receipt. However, the player did not respond to further communications, which led us to reject the complaint due to lack of information.

Read moreRead less Submitted: 24 Apr 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $531

Player’s winnings haven’t been received yet.

The player from Mississippi had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the timer for the player’s response by 7 days. However, due to the player’s lack of response, the complaint couldn’t be investigated further and was subsequently rejected.

Read moreRead less Submitted: 10 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: Can$115

Player stuck with withdrawal problems since September 2023.

The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player’s complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player’s Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.

Read moreRead less Submitted: 09 Apr 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $193

Player’s withdrawal has been delayed.

The player from South Africa had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. The Complaints Team had advised the player that withdrawals could take some time, possibly due to KYC verification or high volume of withdrawal requests, and had asked the player to wait at least 14 days after requesting the withdrawal. Despite extending the time for response by 7 days, the player did not provide further information, leading to the team’s inability to investigate further, and the complaint was rejected.

Read moreRead less Submitted: 21 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s winnings confiscated because of coupon abuse.

The player from the US had struggled with several Inclave casinos, including Captain Jack Casino, questioning their bonus coupon policies which resulted in winnings confiscation. He also mentioned a delay in payment along with not receiving the full amount of his winnings. The player’s account had been fully verified and he had made a real-money deposit. However, due to the player’s lack of response to our inquiries, we were unable to proceed with the investigation or provide potential solutions. As a result, the complaint was rejected.

Read moreRead less Submitted: 21 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $80

Player’s withdrawal has been delayed.

The player from Georgia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration with the casino, stating that they had removed the funds from his account without paying him. Despite our team’s efforts to assist and extend the resolution timeframe, the player stopped responding to our messages. As a result, we were unable to investigate further, leading to the rejection of the complaint.

Read moreRead less Submitted: 19 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $2,000

Player encounters withdrawal issue with bonuses.

The player from the US was unable to withdraw her winnings of $2,000 from Capitan Jack Casino. Despite having resolved previous hindrances such as debit card issues and having established a Bitcoin account as suggested by the casino, her requests were denied on the grounds of mixing bonuses, which the player disputed. We requested the player to provide specific dates of her deposit attempts, communication with the casino’s support team, and any relevant screenshots or documentation. However, due to the lack of response from the player, we had to reject the case. The player retained the option to reopen the complaint in the future.

Read moreRead less Submitted: 10 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 300 USDC

Player’s withdrawal is being denied due to multiple bonuses usage.

The player from Canada had played at an online casino using no-deposit bonuses and subsequently made a deposit to facilitate a withdrawal. However, the casino had denied her withdrawal request, citing the use of multiple bonuses. We had reached out to the player for additional details and clarification but received no response. Consequently, we had to reject the case due to the lack of communication from the player, which prevented us from further investigating the matter or providing potential solutions.

Read moreRead less Submitted: 28 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s cryptocurrency withdrawal is delayed.

The player from the US had been experiencing a prolonged withdrawal process for a month. His withdrawal request, made in cryptocurrency, had remained pending despite the casino’s policy stating a maximum of 10 days. The casino’s responses had been ineffective and the player had been receiving offers he couldn’t use due to the pending status. The player also raised concerns about the casino’s interpretation of the maximum payout rules for cashback bonuses. We explained that the maximum cashout for a cashback bonus was calculated as twice the amount of the cashback but should not be less than $100. The player was still waiting to receive the approved $100 at the time of the last update. The Complaints Team had to reject the complaint due to lack of further response from the player.

Read moreRead less Submitted: 31 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $120

Player’s withdrawal has been delayed.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player’s Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

Read moreRead less Submitted: 27 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $226

Player’s withdrawals have been blocked.

The player had withdrawal issues with an online casino. Despite having adhered to the playthrough agreement, submitting three government-issued IDs, and winning 226.30, the casino blocked the player’s withdrawal request while still accepting deposits. The player had never withdrawn before and all her IDs were rejected, but her selfie was accepted. Our team attempted to assist the player by asking for further details. However, the player did not respond to our queries, forcing us to reject the case.

Read moreRead less Submitted: 20 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: €110

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino’s relevant department. The complaint had eventually been resolved successfully.

Read moreRead less Submitted: 02 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $185

Player’s withdrawal is delayed.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

Read moreRead less Submitted: 14 Nov 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $112

Player’s winnings confiscated after deposit.

The player from the US claimed that after playing with a free bonus and making a verification deposit, they were only credited with half of the deposit amount and their winnings were invalidated and removed from their account. The player confirmed that the winnings were from a free bonus and no previous bonuses had been activated. The casino explained that the player had used consecutive free chips without making a cash deposit, which was against their terms and conditions. Despite the player’s objections, the casino stood by its decision. We concluded that the casino had acted within its established rules and were forced to reject the complaint, advising the player to thoroughly read the bonus terms and conditions in the future.

Read moreRead less Submitted: 11 Nov 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $2,000

Player’s bonus winnings have been partially confiscated.

The player from Washington had won $2500 while playing with a bonus at an online casino. He had made a $10 deposit as required for withdrawal, but his winnings were confiscated. The player alleged he was owed $1900 by the casino. After a series of communications, the Complaints Team contacted the casino for clarification. The casino argued that the player had breached their terms and conditions by using multiple accounts and consecutive no-deposit bonuses. After reviewing the evidence provided by the casino, we concluded that the casino had acted correctly and within its terms, thus rejecting the player’s complaint as unjustified.

Read moreRead less Submitted: 29 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $160

Player’s winnings haven’t been received yet.

The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received yet. The Complaints Team had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. The team had extended the complaint resolution timer by 7 days, but the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 21 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $103

Player’s withdrawal has been delayed.

The player from Singapore has waited almost three weeks for a withdrawal after meeting the minimum withdrawal requirement. Despite contact with the casino, which claims the problem is being escalated, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead less Submitted: 04 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $110

Player’s withdrawal process is delayed.

The player from Florida has experienced issues with their withdrawal due to complications with providing a Bitcoin address and resubmission attempts using coindraw. Despite approval on August 16, they are still waiting for their funds as of August 21. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 21 Aug 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal has been delayed due to document verification.

The player from Ohio, has issues with withdrawing $100, despite meeting the play-through requirements due to incomplete account verification. We closed the complaint becasue the player didn’t reply to our messages and questions.

Read moreRead less Submitted: 01 Aug 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $210

Player’s winnings confiscated by the casino.

A player from Nevada has encountered difficulties in redeeming his rewards. Despite attempting to complete a withdrawal, all funds were removed from his account by the casino manager, with no given explanation. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 29 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal request is ignored by the casino.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

Read moreRead less Submitted: 28 Jul 2023 Unresolved Our verdict

Delayed payment, status unknown

Black points: 1390Disputed amount: $27,800

Player’s withdrawal was delayed.

The player from Ohio was trying to withdraw winnings for a month. The casino was previously sending the funds but stopped for an unknown reason. We didn’t receive any explanation of the situation.

Submitted: 11 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $710

Player claims that payment has been delayed.

The player from North Carolina requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 05 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 28 May 2023 Resolved Our verdict

Case closed

Disputed amount: $900

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Read moreRead less Submitted: 02 May 2023 Resolved Our verdict

Case closed

Disputed amount: $6,050

Player’s winnings haven’t been received yet.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

Read moreRead less Submitted: 29 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s deposit seems lost.

The player from the US deposited in the casino, but unfortunately, the transaction seems lost. The player confirmed the issue was resolved.

Submitted: 26 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s struggling to complete the account verification.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player’s account had been verified, and the player confirmed receipt of the payment.

Read moreRead less Submitted: 22 Mar 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $130

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.

Read moreRead less Submitted: 13 Feb 2023 Case closed Our verdict

Other

Disputed amount: $5,602

Player’s withdrawals have been delayed.

The player from the United States has requested several withdrawals more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions. We’ve reopened this complaint as per the player’s request. The complaint was closed as ‘unresolved’ because there was no response from the casino. We reopened the complaint at the request of the casino because it was related to a different brand and therefore couldn’t be resolved at Captain Jack. As a result, the complaint was rejected.

Read moreRead less Submitted: 18 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $200

Player’s winnings have been cancelled.

The player from the United States had their bonus winnings canceled without further explanation. The player’s winnings were the result of using multiple free bonuses consecutively, without a deposit having been made in between. This is against the terms and conditions of the casino, and so the complaint was rejected.

Read moreRead less Submitted: 01 Jan 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: $100

Player’s struggling to complete account verification.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. As per the result of the verification process, the casino provided us with information of the player’s using multiple free bonuses on 2 accounts, which was also supported by the evidence. We have rejected this complaint as unjustified.

Read moreRead less Submitted: 06 Nov 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: Can$100

The player struggles to verify his account.

The player struggles to verify his account for over 2 month. We rejected the complaint because the player failed to comply with the casino’s bonus T&Cs, specifically free bonuses, and breached the “bonus to deposit ratio”.

Read moreRead less Submitted: 26 Oct 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 14 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: €50

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing issues with withdrawals. The case was successfully resolved, and the player got his withdrawal.

Submitted: 09 Jun 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €6,100

The player’s account got blocked.

The player’s account got blocked and winnings confiscated withtout any explanation. Player was using a VPN so we are rejecting this case.

Submitted: 17 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $949.82

Player’s withdrawal has been delayed.

The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.

Submitted: 24 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.

Submitted: 11 Feb 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $619

The player’s withdrawal is delayed.

The player from Finland had been waiting for their withdrawal to be processed for over 3 months before submitting the complaint. After the casino was notified about the player’s complaint, it became clear that the player was not eligible to withdraw the funds as these were accumulated using a sticky bonus which, in this case, meant that a large portion of the amount would have been deducted upon withdrawal, leaving the player with an amount lower than the minimum withdrawable amount, as per the terms of the claimed bonus. The player was advised to cancel the withdrawal request and continue wagering the amount to get a chance to increase their balance. There were no further updates from the player, therefore, the complaint was closed as ‘Rejected’.

Read moreRead less Submitted: 13 Nov 2021 Case closed Our verdict

Player stopped responding

Disputed amount: $400.16

The player’s withdrawal is delayed.

The player from the United States had been waiting for his withdrawal to be processed for over 2 months before submitting the complaint. According to the last update from the player, the withdrawal was processed, however, the withdrawal amount was reduced. We rejected this complaint because the player stopped responding to our messages and questions.

Read moreRead less Submitted: 11 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two months ago. It has been received.

Submitted: 20 Sep 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,600

Player’s account has been closed.

The player from the US had her account closed after submitting documents for verification. The casino confiscated her winnings. The casino representatives provided us with a supporting evidence which proved that the player used multiple accounts, therefore we rejected this complaint.

Read moreRead less Submitted: 29 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

Read moreRead less Submitted: 01 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Submitted: 31 Dec 2020 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player’s having difficulties withdrawing his winnings.

The player from the US is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player stopped responding.

Submitted: 19 Aug 2020 Case closed Our verdict

Player stopped responding

Disputed amount: $3,500

Player’s withdrawal has been denied.

The player from United States had her withdrawal rejected due to inappropriate use of funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 27 Jun 2020 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $200

Delayed payment. The player received only some of his money (1 of 2 withdrawals) after almost 2 months, the casino claimed there was just 1 withdrawal from his account. An uncertain case, no evidence shown.

The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it had been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had a second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there had been just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we couldn’t decide whether the second $200 has been paid out or not.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2017 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $200

Withdrawal request was declined on multiple times, proven by the player’s valid screenshot. No valid reason or excuse was given by the casino.

German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason. After a week, the casino replied they couldn’t access his documents for verification. There was no further response from either side. In this uncertain case, we couldn’t decide if the casino had a valid reason for delaying the withdrawal requests.

Read moreRead less Read more on: askgamblers.com Submitted: 2/2017 Resolved Our verdict

Case closed

Disputed amount: $2,410

Extremely delayed withdrawal process.

The player requested a withdrawal but it was delayed due to unknown reasons. According to the casino’s records, this player has been fully paid.

Read more on: thepogg.com Submitted: 4/2019 Show 2 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict

Uncertain case, passive regulator

Disputed amount: $2,328

Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.

Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player didn’t receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything. The case is uncertain, we couldn’t decide as none of the sides provided any evidence.

Read moreRead less Read more on: askgamblers.com Submitted: 11/2016

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Resolved Our verdict

Case closed

Disputed amount: $720

Player’s withdrawal has been delayed.

The player from California had won a jackpot of $720 at Royal Ace casino on August 20 and had requested a withdrawal, which had not been processed a month later despite being told it would take 7-10 business days. After contacting the Complaints Team, it was confirmed that the payment had been sent to a third-party provider, and the player was informed that the transaction was forthcoming. Ultimately, the player confirmed that the withdrawal had been successful, and the issue was marked as resolved by the Complaints Team.

Case closed

Disputed amount: $177

Player’s winnings haven’t been received yet.

The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as ‘resolved’ by the Complaints Team.

Case closed

Disputed amount: $2,100

Player claims that payment has been delayed.

The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Case closed

Disputed amount: $2,625

The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she received her winnings.

Resolved Our verdict

Case closed

Disputed amount: $80

Player’s monthly cash back payout has been reduced.

The player from the United States faced issues with withdrawing money from the casino. Despite the rule stating a minimum cash out of $100 for monthly cash back, she received only $20, with the casino citing the use of Coindraw as the reason. The player questioned if different withdrawal methods had different rules and experienced delays in getting responses from customer service. The issue was resolved after the casino provided the remaining balance, allowing the player to put it back in withdrawal. The complaint was marked as resolved.

Resolved Our verdict

Case closed

Disputed amount: $197

Bitcoin withdrawal of player denied.

The player from the US had reported multiple approved payouts via Bitcoin in one day. However, after she received one payment, she was notified that she couldn’t use Bitcoin anymore and was required to opt for a wire transfer and submit additional documents. Despite her initial resistance to opening a new account for wire transfer, as she had been initially instructed to open a Bitcoin account, the issue was eventually resolved. The player confirmed that the matter had been taken care of, leading us to close the complaint as ‘resolved’.

Resolved Our verdict

Case closed

Disputed amount: $2,200

Player’s withdrawal has been delayed.

The player from the United States had requested a withdrawal of $2200 on July 17th, 2024, which was approved on August 1st, but had not been received yet. Despite multiple inquiries to live support and the finance department for updates, the player continued to receive vague responses and was eventually ignored. The issue was resolved as the player had received the payment.

Resolved Our verdict

Case closed

Disputed amount: $90 ARS

Player’s winnings are delayed due to bonus chip issue.

The player from Argentina had won $100 in a tournament and had met the wagering requirement, ending with $90. Despite having requested the removal of an unwanted $16 chip with a 40x wagering requirement, she faced trouble withdrawing the $90. The issue was resolved after the player confirmed her Bitcoin address, and she successfully received her funds.

Resolved Our verdict

Case closed

Disputed amount: $1,911

Player’s withdrawal has been delayed.

The player from Texas requested a Bitcoin withdrawal on 08/14/2024, which remained unapproved despite her communication with the casino. While they claimed to escalate the issue, she received no resolution or response from a manager. After further inquiry, she confirmed receipt of her funds, although the amount was $1,910.86 instead of her expected $2,350 due to reversed charges on deposits. The issue was resolved with clarification from the casino regarding the deductions, and the complaint was marked as ‘resolved’ by the Complaints Team.

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.

Case closed

Disputed amount: $550

Player is experiencing a problem with his withdrawal.

The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.

Case closed

Disputed amount: 1,394 ₮

Player’s withdrawal has been delayed.

The player from Canada has been waiting for his winnings since September. Player’s complaint has been resolved successfully.

Case closed

Disputed amount: $1,550

Player’s withdrawals have been delayed.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.

The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.

The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.

Deborah asked for a withdrawal, but she was informed that her bank is not supported. She created another bank account (which they suggested) and this bank was also not supported. After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: R600

Player’s account closed without explanation.

The player from Tunisia deposited on Yebo Casino, won 600 ZAR (approximately $30), and upon request for his winnings, his account was closed without any explanation. He asserts that he has not violated any terms and conditions. We closed the complaint as resolved since the player confirmed a successful resolution.

Case closed

Disputed amount: R17,000

Player has been accused of opening multiple accounts.

Case closed

Disputed amount: $1,106

Player’s withdrawal has been delayed.

The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved.

The player from US has been experiencing technical issues while accessing the casino. The player confirmed the issue was resolved.

Punt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jan 2022 Resolved Our verdict

Case closed

Disputed amount: R6,000

Player is criticizing withdrawal limits.

The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.

Case closed

Disputed amount: 8,000 ﷼

Player’s withdrawal has been delayed.

The player from Namibia has requested a withdrawal. It has been withheld without further explanation. Player received her winnings with time delay because transfers to Namibian bank lasts longer than usual.

The player’s complaining about the casino’s promotional offers through e-mail and phone. The complaint was resolved after the casino assured that they shouldn’t send more promotional offers to the player.

Resolved Our verdict

Case closed

Disputed amount: A$60

Player is struggling to withdraw their winnings.

Waiting for Casino Guru to reply

4d 10h 43m 47s

Disputed amount: 700 kr

Player faces issues with the casino.

The player from Sweden is unable to withdraw money from the casino despite meeting the bonus turnover requirements.

Submitted: 17 Oct 2024 Case opened Current status

Waiting for player to reply

3d 12h 6m 56s

Disputed amount: $999

Player’s withdrawal is delayed due to account verification issues.

Read moreRead less Submitted: 30 Sep 2024 Case opened Current status

Disputed amount: $100

Player’s withdrawal request is ignored by the casino.

Read moreRead less Submitted: 28 Jul 2023 Unresolved Our verdict

Delayed payment, status unknown

Black points: 1390Disputed amount: $27,800

Player’s withdrawal was delayed.

The player from Ohio was trying to withdraw winnings for a month. The casino was previously sending the funds but stopped for an unknown reason. We didn’t receive any explanation of the situation.

Submitted: 11 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $710

Player claims that payment has been delayed.

Read moreRead less Submitted: 05 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing issues with withdrawals. The case was successfully resolved, and the player got his withdrawal.

Submitted: 09 Jun 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €6,100

The player’s account got blocked.

The player’s account got blocked and winnings confiscated withtout any explanation. Player was using a VPN so we are rejecting this case.

Submitted: 17 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $949.82

Player’s withdrawal has been delayed.

The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.

Submitted: 24 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.

Submitted: 11 Feb 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $619

The player’s withdrawal is delayed.

Read moreRead less Submitted: 13 Nov 2021 Case closed Our verdict

Player stopped responding

Disputed amount: $400.16

The player’s withdrawal is delayed.

Read moreRead less Submitted: 11 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two months ago. It has been received.

Submitted: 20 Sep 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,600

Player’s account has been closed.

Read moreRead less Submitted: 29 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 01 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Submitted: 31 Dec 2020 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player’s having difficulties withdrawing his winnings.

The player from the US is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player stopped responding.

Submitted: 19 Aug 2020 Case closed Our verdict

Player stopped responding

Disputed amount: $3,500

Player’s withdrawal has been denied.

The player from United States had her withdrawal rejected due to inappropriate use of funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 27 Jun 2020 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $200

Delayed payment. The player received only some of his money (1 of 2 withdrawals) after almost 2 months, the casino claimed there was just 1 withdrawal from his account. An uncertain case, no evidence shown.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2017 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $200

Withdrawal request was declined on multiple times, proven by the player’s valid screenshot. No valid reason or excuse was given by the casino.

Read moreRead less Read more on: askgamblers.com Submitted: 2/2017 Resolved Our verdict

Case closed

Disputed amount: $2,410

Extremely delayed withdrawal process.

The player requested a withdrawal but it was delayed due to unknown reasons. According to the casino’s records, this player has been fully paid.

Read more on: thepogg.com Submitted: 4/2019 Show 2 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict

Uncertain case, passive regulator

Disputed amount: $2,328

Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.

Read moreRead less Read more on: askgamblers.com Submitted: 11/2016

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Case closed

Disputed amount: A$14,000

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: A$1,960

Player’s withdrawal has been delayed.

Disputed amount: $177

Player’s winnings haven’t been received yet.

Case closed

Disputed amount: $2,100

Player claims that payment has been delayed.

Disputed amount: R3,580

Player’s withdrawal has been delayed.

Disputed amount: R1,500

Player has a problem with withdrawal.

The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.

Case closed

Disputed amount: R740

Player is dissatisfied with the casino’s services.

Resolved Our verdict

Case closed

Disputed amount: $197

Bitcoin withdrawal of player denied.

Case closed

Disputed amount: $900

Player struggling with receiving payout.

Case closed

Disputed amount: $500

Delayed payment frustrating the player.

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,000

Player’s withdrawals have been delayed.

The player from Australia has requested a withdrawal more than two months ago. It has been pending since, but the casino eventually managed to pay the process the withdrawal and the case is resolved.

Case closed

Disputed amount: $2,900

The player from United States requested a withdrawal over a month ago and was still awaiting payment. The player received their winnings and the complaint was successfully resolved.

Case closed

Disputed amount: $2,012

Case closed

Disputed amount: A$12,500

The player’s withdrawal is delayed.

Disputed amount: $1,169.3

The player’s withdrawal is delayed.

The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s experiencing difficulties withdrawing her winnings.

Case closed

Disputed amount: A$1,400.56

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $327

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$1,500

Player’s struggling to withdraw her winnings.

The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.

Case closed

Disputed amount: A$1,200

Player’s withdrawal has been delayed.

Disputed amount: A$580

Player’s struggling to withdraw his winnings.

Disputed amount: €1,691

Delayed express withdrawal, money still not in player’s bank account.

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $969

Casino site access issue post player’s withdrawal request.

Case closed

Disputed amount: $688

Disputed amount: $100

Player’s winnings have been reduced.

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.

Case closed

Disputed amount: $550

Player is experiencing a problem with his withdrawal.

The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $75

Player can’t access a site and retrieve pay out.

Case closed

Disputed amount: $2,500

The player struggles to verify his documents.

Case closed

Disputed amount: $400

Disputed amount: $628

Player experiences prolonged withdrawal delay.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

The player’s winnings were voided.

The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.

Case closed

Disputed amount: $450

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $500

The player struggles to withdraw his balance.

Case closed

Disputed amount: £500

Disputed amount: $1,200

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: $6,250

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is not able to withdraw his winnings. The player confirmed he received the winnings.

Case closed

Disputed amount: $895

Player’s withdrawal has been delayed.

Disputed amount: $102

Player’s struggling to withdraw winnings.

Case closed

Disputed amount: $307

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal and the payment seemed to be delayed. The complaint was resolved. The player received the payment 1 month later, however, with fees deducted.

Case closed

Disputed amount: $8,500

Player withdrawal has been delayed.

Disputed amount: R17,000

Player has been accused of opening multiple accounts.

Player claims that payment has been delayed.

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s winnings have been reduced.

The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.

Case closed

Disputed amount: $99

The player’s experiencing an unspecified issue.

Case closed

Disputed amount: 100 ₮

The player struggles to withdraw his balance.

Case closed

Disputed amount: $2,500

The player’s unable to withdraw.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Disputed amount: $100

The player’s unable to withdraw his balance.

Case closed

Disputed amount: $165

Player is struggling to complete the account verification.

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Disputed amount: $50

Player’s experiencing technical problems.

The player from US has been experiencing technical issues while accessing the casino. The player confirmed the issue was resolved.

Case closed

Disputed amount: R6,000

Player is criticizing withdrawal limits.

Disputed amount: A$1,947.3

Player’s withdrawal has been delayed.

Player’s winnings have been confiscated.

The player from Missouri completed a wager and won $4503.97, but the casino reversed the coupon, resulting in loss of winnings. The complaint was resolved as the player got fully paid out.

Case closed

Disputed amount: $717

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $70

Player’s struggling to withdraw her winnings.

Case closed

Disputed amount: $50

Player is struggling to withdraw their bonus winnings.

Case closed

Disputed amount: $141

The player struggles to withdraw his balance.

Disputed amount: $105

The player from Sweden is unable to withdraw money from the casino despite meeting the bonus turnover requirements.

Case opened Current status

Waiting for player to reply

3d 12h 6m 56s

Disputed amount: $999

Player’s withdrawal is delayed due to account verification issues.

Read moreRead less Submitted: 30 Sep 2024

3d 12h 6m 56s

Case opened Current status

Waiting for Casino Guru to reply

1d 21h 57m 36s

Disputed amount: $6,036

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 13 Sep 2024

Delayed payment, status unknown

Black points: 1390Disputed amount: $27,800

Player’s withdrawal was delayed.

The player from Ohio was trying to withdraw winnings for a month. The casino was previously sending the funds but stopped for an unknown reason. We didn’t receive any explanation of the situation.

Submitted: 11 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $710

Player claims that payment has been delayed.

Read moreRead less Submitted: 05 Jul 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.

Player’s struggling to withdraw his winnings.

The player from Sweden is experiencing issues with withdrawals. The case was successfully resolved, and the player got his withdrawal.

Submitted: 09 Jun 2022 Case closed Our verdict

Unjustified complaint

Disputed amount: €6,100

The player’s account got blocked.

The player’s account got blocked and winnings confiscated withtout any explanation. Player was using a VPN so we are rejecting this case.

Submitted: 17 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: $949.82

Player’s withdrawal has been delayed.

The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.

Submitted: 24 Feb 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.

Submitted: 11 Feb 2022 Case closed Our verdict

Player stopped responding

Disputed amount: $619

The player’s withdrawal is delayed.

Read moreRead less Submitted: 13 Nov 2021 Case closed Our verdict

Player stopped responding

Disputed amount: $400.16

The player’s withdrawal is delayed.

Read moreRead less Submitted: 11 Oct 2021 Resolved Our verdict

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal two months ago. It has been received.

Submitted: 20 Sep 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: $1,600

Player’s account has been closed.

Read moreRead less Submitted: 29 Apr 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 01 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

Submitted: 31 Dec 2020 Case closed Our verdict

Player stopped responding

Disputed amount: $250

Player’s having difficulties withdrawing his winnings.

The player from the US is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player stopped responding.

Submitted: 19 Aug 2020 Case closed Our verdict

Player stopped responding

Disputed amount: $3,500

Player’s withdrawal has been denied.

The player from United States had her withdrawal rejected due to inappropriate use of funds. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 27 Jun 2020 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $200

Delayed payment. The player received only some of his money (1 of 2 withdrawals) after almost 2 months, the casino claimed there was just 1 withdrawal from his account. An uncertain case, no evidence shown.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2017 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $200

Withdrawal request was declined on multiple times, proven by the player’s valid screenshot. No valid reason or excuse was given by the casino.

Read moreRead less Read more on: askgamblers.com Submitted: 2/2017 Resolved Our verdict

Case closed

Disputed amount: $2,410

Extremely delayed withdrawal process.

The player requested a withdrawal but it was delayed due to unknown reasons. According to the casino’s records, this player has been fully paid.

Read more on: thepogg.com Submitted: 4/2019 Show 2 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict

Uncertain case, passive regulator

Disputed amount: $2,328

Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.

Read moreRead less Read more on: askgamblers.com Submitted: 11/2016

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Case closed

Disputed amount: A$14,000

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: A$1,960

Player’s withdrawal has been delayed.

Disputed amount: $177

Player’s winnings haven’t been received yet.

Case closed

Disputed amount: $2,100

Player claims that payment has been delayed.

Disputed amount: R3,580

Player’s withdrawal has been delayed.

Disputed amount: R1,500

Player has a problem with withdrawal.

The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.

Case closed

Disputed amount: R740

Player is dissatisfied with the casino’s services.

Resolved Our verdict

Case closed

Disputed amount: $197

Bitcoin withdrawal of player denied.

Case closed

Disputed amount: $900

Player struggling with receiving payout.

Case closed

Disputed amount: $500

Delayed payment frustrating the player.

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $2,000

Player’s withdrawals have been delayed.

The player from Australia has requested a withdrawal more than two months ago. It has been pending since, but the casino eventually managed to pay the process the withdrawal and the case is resolved.

Case closed

Disputed amount: $2,900

The player from United States requested a withdrawal over a month ago and was still awaiting payment. The player received their winnings and the complaint was successfully resolved.

Case closed

Disputed amount: $2,012

Case closed

Disputed amount: A$12,500

The player’s withdrawal is delayed.

Disputed amount: $1,169.3

The player’s withdrawal is delayed.

The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s experiencing difficulties withdrawing her winnings.

Case closed

Disputed amount: A$1,400.56

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $327

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$1,500

Player’s struggling to withdraw her winnings.

The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.

Case closed

Disputed amount: A$1,200

Player’s withdrawal has been delayed.

Disputed amount: A$580

Player’s struggling to withdraw his winnings.

Disputed amount: €1,691

Delayed express withdrawal, money still not in player’s bank account.

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $969

Casino site access issue post player’s withdrawal request.

Case closed

Disputed amount: $688

Disputed amount: $100

Player’s winnings have been reduced.

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.

Case closed

Disputed amount: $550

Player is experiencing a problem with his withdrawal.

The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $75

Player can’t access a site and retrieve pay out.

Case closed

Disputed amount: $2,500

The player struggles to verify his documents.

Case closed

Disputed amount: $400

Disputed amount: $628

Player experiences prolonged withdrawal delay.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

The player’s winnings were voided.

The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.

Case closed

Disputed amount: $450

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $500

The player struggles to withdraw his balance.

Case closed

Disputed amount: £500

Disputed amount: $1,200

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: $6,250

Player’s withdrawals have been delayed.

Case closed

Disputed amount: $1,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s struggling to withdraw his winnings.

The player from the US is not able to withdraw his winnings. The player confirmed he received the winnings.

Case closed

Disputed amount: $895

Player’s withdrawal has been delayed.

Disputed amount: $102

Player’s struggling to withdraw winnings.

Case closed

Disputed amount: $307

Player’s withdrawal has been delayed.

The player from United States had requested a withdrawal and the payment seemed to be delayed. The complaint was resolved. The player received the payment 1 month later, however, with fees deducted.

Case closed

Disputed amount: $8,500

Player withdrawal has been delayed.

Disputed amount: R17,000

Player has been accused of opening multiple accounts.

Player claims that payment has been delayed.

Case closed

Disputed amount: $5,000

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $100

Player’s winnings have been reduced.

The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.

Case closed

Disputed amount: $99

The player’s experiencing an unspecified issue.

Case closed

Disputed amount: 100 ₮

The player struggles to withdraw his balance.

Case closed

Disputed amount: $2,500

The player’s unable to withdraw.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Disputed amount: $100

The player’s unable to withdraw his balance.

Case closed

Disputed amount: $165

Player is struggling to complete the account verification.

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

Disputed amount: $50

Player’s experiencing technical problems.

The player from US has been experiencing technical issues while accessing the casino. The player confirmed the issue was resolved.

Case closed

Disputed amount: R6,000

Player is criticizing withdrawal limits.

Disputed amount: A$1,947.3

Player’s withdrawal has been delayed.

Player’s winnings have been confiscated.

The player from Missouri completed a wager and won $4503.97, but the casino reversed the coupon, resulting in loss of winnings. The complaint was resolved as the player got fully paid out.

Case closed

Disputed amount: $717

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $50

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $70

Player’s struggling to withdraw her winnings.

Case closed

Disputed amount: $50

Player is struggling to withdraw their bonus winnings.

Case closed

Disputed amount: $141

The player struggles to withdraw his balance.

Disputed amount: $105

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $441

Player’s winnings haven’t been received yet.

Case closed

Disputed amount: $3,000

Player’s bonus winnings have been reduced.

The player from the United States had his bonus winnings capped.

Case closed

Disputed amount: NZ$105

Player’s struggling to complete account verification.

Case closed

Disputed amount: $295