Captain Jack Casino Review Honest Review by Casino Guru
Read our review of Captain Jack Casino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 6.5/10Safety Index Above average by Casino Guru User feedback:Terrible
Rated by 41 users
Very positivePositiveNeutralNegativeVery negativeView all (41) reviewsOur independent casino review team has taken a detailed look at Captain Jack Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino’s safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Captain Jack Casino has an Above average Safety Index of 6.5, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Read our Captain Jack Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Captain Jack Casino
We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Captain Jack Casino, we meticulously evaluated and analyzed the Terms and Conditions of Captain Jack Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino’s T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
According to our approximate calculation or collected information, Captain Jack Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Captain Jack Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Captain Jack Casino having a Safety Index of 6.5, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Note: According to our records, Captain Jack Casino is related to 25 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Captain Jack Casino.
Captain Jack Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Jack Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Captain Jack Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness.
We currently have 4 complaints directly about this casino in our database, as well as 269 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 2,449 black points in total, out of which 1,059 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
User feedback and assessment of Captain Jack Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Judging by the 41 user reviews given to Captain Jack Casino, it has a Terrible User feedback score. You can find the reviews in the User reviews part of this page.
Note: It’s important to note that user reviews may not always provide an objective reflection of the casino’s quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino’s reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Captain Jack Casino company information and licenses
Captain Jack Casino has estimated annual revenues higher than $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
To the best of our knowledge, Captain Jack Casino has not been granted a license by any gambling regulatory authority.
About payment methods and win and withdrawal limits
Captain Jack Casino accepts 15 payment options. This includes: Neteller, Mastercard, VISA, American Express, Bitcoin (BTC), Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), Ripple (XRP), Changelly, Ethereum (ETH), Tether (USDT), Players Rewards Card, Discover, Binance Coin (BNB).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.
Withdrawal limits | Win limits |
---|---|
USD 2,500 per week | No win limit |
USD 10,000 per month |
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Captain Jack Casino.
Language | Website | Customer support | Live chat |
---|---|---|---|
English |
During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Captain Jack Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Captain Jack Casino has a good customer support based on the responses we have received during our testing.
Captain Jack Casino slots and casino games
You can play these types of games at Captain Jack Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Other games.
Casino games supplied by 1 game provider are available. This includes Realtime Gaming.
Bonuses and codes offered by Captain Jack Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In ‘Bonuses’ section of this review, you’ll currently find 2 bonuses from Captain Jack Casino based on the data from our database.
*Note: Visit our separate page on Captain Jack Casino bonuses to learn more about this casino’s offers.*We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Captain Jack Casino, we meticulously evaluated and analyzed the Terms and Conditions of Captain Jack Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino’s T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
According to our approximate calculation or collected information, Captain Jack Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Captain Jack Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Captain Jack Casino having a Safety Index of 6.5, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Note: According to our records, Captain Jack Casino is related to 25 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Captain Jack Casino.
Captain Jack Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Jack Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Captain Jack Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness.
We currently have 4 complaints directly about this casino in our database, as well as 269 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 2,449 black points in total, out of which 1,059 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
User feedback and assessment of Captain Jack Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Judging by the 41 user reviews given to Captain Jack Casino, it has a Terrible User feedback score. You can find the reviews in the User reviews part of this page.
Note: It’s important to note that user reviews may not always provide an objective reflection of the casino’s quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino’s reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Captain Jack Casino company information and licenses
Captain Jack Casino has estimated annual revenues higher than $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
To the best of our knowledge, Captain Jack Casino has not been granted a license by any gambling regulatory authority.
About payment methods and win and withdrawal limits
Captain Jack Casino accepts 15 payment options. This includes: Neteller, Mastercard, VISA, American Express, Bitcoin (BTC), Litecoin (LTC), Dogecoin (DOGE), Bitcoin Cash (BCH), Ripple (XRP), Changelly, Ethereum (ETH), Tether (USDT), Players Rewards Card, Discover, Binance Coin (BNB).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.
Withdrawal limits | Win limits |
---|---|
USD 2,500 per week | No win limit |
USD 10,000 per month |
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Captain Jack Casino.
Language | Website | Customer support | Live chat |
---|---|---|---|
English |
During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Captain Jack Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Captain Jack Casino has a good customer support based on the responses we have received during our testing.
Captain Jack Casino slots and casino games
You can play these types of games at Captain Jack Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Other games.
Casino games supplied by 1 game provider are available. This includes Realtime Gaming.
Bonuses and codes offered by Captain Jack Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In ‘Bonuses’ section of this review, you’ll currently find 2 bonuses from Captain Jack Casino based on the data from our database.
Note: Visit our separate page on Captain Jack Casino bonuses to learn more about this casino’s offers. Read more Read less No Deposit Bonus:25 FREE SPINS on Wild Fire 7sno deposit, $0.1/spinBonus T&CNo deposit bonus for new playersWagering requirements: 40x (restrictions apply)Value of free spins: $2.5 (25 spins at $0.1 per spin)Maximum cashout: $50The process of getting this bonus should be relatively FASTNew players only • Full Terms apply • Bonus may not be available for players from some countries • 60 times playthrough requirement for All Allowed Table Games and Video Poker • Game weighting and exclusions apply • All bets placed in some games listed in the terms and conditions will not be counted in turnover requirement • 21+Deposit Bonus:UNLIMITED 200% BONUS and 35 extra spins ($0.1/spin)Bonus T&CFirst deposit bonusMinimum deposit: $30, Maximum cashout: UnlimitedWagering requirements: 30x (bonus + deposit) (restrictions apply)Sticky bonus (non-cashable)Maximum bet: $10The process of getting this bonus should be relatively FASTFree spins: 35 spins on Jackpot Pinatas Deluxe, $0.1 per spin ($3.5 total value)Free spins conditions: 30x WRNew players only • Withdrawal amount has to exceed the sum of the initial deposit and bonus amount • Full Terms apply • All bets placed in some games listed in the terms and conditions will not be counted in turnover requirement • 21+ Payment methods Show all (15)Payment methods (15)-
Withdrawal limits per month $10,000 per week $2,500 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesNo live gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingNo crash gamesAll games (15)- Slots
- Roulette
- Blackjack
- No betting
- Video poker
- No bingo
- Baccarat
- Jackpot games
- No live games
- No poker
- No craps
- Keno
- No scratch cards
- No eSports betting
- No crash games
English websiteEnglish customer supportEnglish live chat-
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Wide variety of bonuses
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Nice website
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First withdrawal is extremely slow
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Limited responsible gaming options
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Some games require download
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Players must be 21 or over
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Average monthly withdrawal limit
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Sticky (non-cashable) bonuses
Browse all bonuses offered by Captain Jack Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
We want players to understand gambling.
This is a place to share experience with Captain Jack Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:Terrible Rated by 41 users
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Casino Guru
We want players to understand gambling.
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1500chevyVisitorUnited States• 3 months ago Captain Jack’s is a rip off do not play Captain Jack’s. I won $1500. I tried to withdraw it. They told me that I can’t withdraw it because I have more than one account with them. How do I know how many accounts Jack has I strongly advise nobody to play Captain Jack’s because they will not pay you. They refuse to pay. if you went on Captain Jack’s, you will not get paid. Don’t listen to him. Trust me. This casino is got to be the sorriest corrupt casino out there. tanyafay003NoviceUnited States• 5 months ago Captain jack casino, hasn’t paid my winnings, I won $6.517.00 on April 10 2024 , I’m still waiting to get paid, they continue to request the same documents i keep sending over and over , I need my winnings, yet to receive them , the day before mothers day , would be nice to receive them on mother day.- Hoping to receive my way winnings, I’m trusting that captain jack casino is and can be trust worthy to customer, Thanks captain jack casino
- Still waiting on winnings,it’s taking forever.
Trisha111VisitorUnited States• 7 months ago Classic non-payers. I had a withdrawal request of 815$ over a month. When I contacted support first time, they brought a reason that my DL wil expire soon, and demanded other document. I pay your attention that it was valid and it is valid up to this day. However in addition I sent them the photo of my passport. After several days I contacted support again, because they didn’t pay. After an hour of waiting for a support specialist, she assured that withdrawal will be performed soon and requested my BTC wallet address. Then again the same story. Why they delay payments for so long? Seems this guys just AVOID paying. They don’t want to pay your winnings - that’s all. Wake up friends! I had some experience in couple online casinos - some of them pay almost instantly. It could be a great casino, because they have good promotions, but all their promos are definitely useless if they just don’t pay… - Good promotions
- Withdrawals are delayed too long
- Slow support
AceRevenueGroupSCAMVisitorUnited States• 11 months ago Won over $1000 after depositing multiple times. Never broke TOS, and they have never paid me out. I have escalated to management multiple times with support. After re-verifying multiple times, fulfilling more requests on top of that, the decision was simply “no.” Ace Revenue Group is in Costa Rica, and they answer to no one. There is ZERO rules and ZERO regulations for Casinos in Costa Rica. Even chat can not reply. They can legally keep every cent you give them. If you’ve deposited recently, report it as fraud to your financial institution. fbcontact80Advanced NoviceAustria• 11 months ago MIESERABEL is an understatement, I uploaded my documents 10,000 times and not once did it work, you’re consciously aiming for the fact that you’re fed up. I have over 900 euros in credit and I’m sure I won’t get a single CENT DACVON MIESERABEL ist noch untertrieben, 10tausend mal meine Dokumente hochgeladen und kein einziges mal hat es gepasst, man ziehlt bewusst darauf ab das man die Schnautze voll hat ich habe über 900 Euro Guthaben und bin mir sicher keinen einzigen CENT DACVON zu bekommen - There is nothing gibt nichts
- see above siehe oben
ApexPredator93Senior ApprenticeSouth Africa• 1 year ago it is a pretty standard casino in terms of promo code works, easy deposit and withdrawal. sammijo1972NoviceUnited States• 1 year ago I would give them 0 stars if I could I have been waiting since February 28th to withdraw my $2500 they keep asking for additional information additional information all the time I think they just don’t want to pay out I think they’re a scam and of fraud and they do not want to pay out what they owe - I really have no positive to add
- It should not take almost a month for a player who plays ofto cash out it is just too complicated and they should not have to keep asking for the same verification over and over again it is ridiculous
ks2525VisitorJapan• 1 year ago This affiliated group does not allow you to authenticate with a Japanese driver’s license or national ID card, so you can not withdraw. この関連グループでは日本語の自動車免許や国民IDカードでは認証してもらえないので、出金出来ない。 - It’s easy to hit, so you can play quite a bit with just the bonus 当たりやすいのでボーナスだけでけっこう遊べます
- I can’t withdraw money because I can’t authenticate with a driver’s license 運転免許では認証出来ないから出金出来ない
colddritoUnregistered userNetherlands• 1 year ago I will start with this dont waste your money on this scam casino I haven’t even deposit yet but when throu their no deposit bonus wager and have 100$waiting my documenta were sent 2 weeks ago but no replay as some of reviews says you have to wait 1 year,but ye all their sister’s casinos are like this stay away from those rtg casinos there is enough good casinos out thefe. - if you win they scam you
- supports is non existning
scotcherUnregistered userUnited States• 2 years ago Last night I played Fortunate Buddha and won $541.00. Great huh? Guess what I have not been able to withdraw the money yet! I did not apply a bonus with my deposit so this withdrawal should be free and clear right? They keep mentioning their rules when applying a bonus but I did not. They keep sending me free play so I would play my balance down but I have and will not. I have sent them countless emails since this morning and sent them the documentation they neededn and I still have not heard from them! My last email I sent referred to getting my lawyer involved and it should not come to that, I just want my money! Keep this in mind when you play in their casino! - They have alot of good games to play
- They dont pay out in a timely fashion
stuart8765Junior ApprenticeSouth Africa• 2 years ago For the first time ever I won!, having played many- no deposit free spins at various casinos.The win was about 50x rollover, $100 tried to collect, many emailsstill got them in July 2021, long stories- because I had 2 emails at that stage and may of logged on from both. Explained this to them with screen shots etc..To no avail.Would suggest gamers have separate gaming emails..Very disappointed. richardleelawryNoviceUnited Kingdom• 2 years ago Deposited 500 won 6100 did opt in for bonus went to withdraw told upload id that I done ,asked again about withdrawing my money was told they dint have tell me why but my account was no longer active asked about winning they blocked me on chat TjcalainaNoviceUnited States• 3 years ago Submitted my forms for account verification, no response. Chat link doesn’t work and calling cust svc just says server unreachable - I was able to reach a cash out amount on a bonus
- Can’t seem to cash out, very glad I didn’t deposit!
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captain Jack Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.5/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be unfairNot found on any relevant casino blacklistAverage value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?
Submit a complaint
Unfair terms and conditions
- This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Other factors
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Operates without a license
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This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Other factors
- Operates without a license
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Complaints about Captain Jack Casino and related casinos (1536)
1536All21Opened141Not solved422Solved952Rejected
Complaints directly about Captain Jack Casino
Case opened Current status
Waiting for Casino Guru to reply
4d 10h 43m 47s
Disputed amount: 700 kr
Player faces issues with the casino.
The player from Sweden is unable to withdraw money from the casino despite meeting the bonus turnover requirements.
Submitted: 17 Oct 2024 Case opened Current status
Waiting for player to reply
3d 12h 6m 56s
Disputed amount: $999
Player’s withdrawal is delayed due to account verification issues.
The player from Oregon has been waiting three weeks for a withdrawal request submitted on 9/7/2024 from Captain Jack Casino. Despite providing a signed and dated lease as verification, multiple agents claim it is invalid and are now insisting only a utility bill in his name will suffice, despite no such requirement being stated in the casino’s rules.
Read moreRead less Submitted: 30 Sep 2024 Case opened Current status
Waiting for Casino Guru to reply
1d 21h 57m 36s
Disputed amount: $6,036
Player’s withdrawal has been delayed.
The player from the United States requested a withdrawal three weeks ago, with one approval for $2500 on 8/29. Despite being told it was marked as a priority and would take 3-7 days, there has been no update or response from the casino after multiple inquiries.
Read moreRead less Submitted: 13 Sep 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player experiences some issues.
The player from North Carolina reported issues withdrawing funds from the casino, highlighting deceptive practices regarding promotional offers. She noted that although she received $100 from one casino, another casino failed to honor her deposit and had not sent her any winnings. The Complaints Team was unable to assist further due to her lack of response to requests for additional information. As a result, the complaint was rejected.
Read moreRead less Submitted: 27 Aug 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $1,615
Player’s withdrawals are delayed.
The player from Indiana had two pending withdrawals from July 16th and July 17th, totaling 3,887.50, that had not been processed after a month. The casino had repeatedly advised patience, but the player felt frustrated, believing that involving a mediator was their only option. The first withdrawal was eventually received after nearly 30 business days, but the second withdrawal of 2,215 remained pending with no definite timeframe provided by the casino. The complaint was ultimately rejected due to the player’s lack of response to further inquiries from the Complaints Team.
Read moreRead less Submitted: 16 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawals have been delayed.
The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.
Read moreRead less Submitted: 17 Jun 2024 Case closed Our verdict
Player stopped responding
Disputed amount: Can$1,300
Player is dissatisfied with the casino’s handling of technical issues.
The player from Canada stated that despite completing all the verification, his first withdrawal request of $1200 made in April 2024 was not processed. He was constantly told by customer service that they were having technical issues with the withdrawals, so he played away his balance. The player was convinced the site was a scam and warned other players. The complaint was rejected because the player did not respond to our requests for additional information and evidence.
Read moreRead less Submitted: 22 May 2024 Resolved Our verdict
Case closed
Disputed amount: $700
Player’s withdrawal through Bitcoin has been delayed.
The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. Despite completing the requested verification process and having regular exchanges with the casino, the $700 payout via Bitcoin had yet to be processed. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue.
Read moreRead less Submitted: 20 May 2024 Case closed Our verdict
Other
Disputed amount: $100
Player disputes with terms for cashing free chips.
The player from California had issues regarding the terms and conditions surrounding free chips and free roll tournaments. The player insisted that they had adhered to the terms, but the casino claimed otherwise, hindering their ability to make a withdrawal. He expressed frustration with the casino’s refusal to pay out. However, we had determined that both free bonus winnings and winnings from free tournament rolls were considered free bonus funds. Consequently, we had rejected the complaint.
Read moreRead less Submitted: 20 May 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $1,700
Player’s account temporarily closed without reason.
The player from North Carolina was suddenly logged out during a game due to alleged maintenance. When attempting to log back in, the account was found to be temporarily closed. The casino’s customer service didn’t give any explanation. We could not proceed with the investigation due to the player’s lack of response to our queries, and the complaint was therefore rejected.
Read moreRead less Submitted: 17 May 2024 Case closed Our verdict
Other
Disputed amount: $6,375
Player struggles with document upload for withdrawal.
The player from California had been struggling to withdraw funds due to difficulties uploading documents for identity verification purposes. It was later discovered that this was a duplicate complaint and was therefore closed, with the original complaint continuing in its corresponding thread.
Read moreRead less Submitted: 10 May 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s experiencing some issues.
The player from California was dissatisfied with the casino experience. She reported a pending withdrawal of $8,117.29 from winnings accumulated with an active bonus since April 10, 2024. Despite verifying her identity and contacting the casino multiple times, her account remained under review. We contacted the casino, which clarified that the winnings were subject to a $100 maximum cashout due to a free welcome chip and requested further documentation for account verification. The player did not respond to our follow-up, leading to the complaint being rejected due to lack of response.
Read moreRead less Submitted: 06 May 2024 Resolved Our verdict
Case closed
Disputed amount: $335
Delay in processing Bitcoin withdrawal.
The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.
Read moreRead less Submitted: 27 Apr 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $110
Player’s withdrawal is delayed.
The player from Georgia had experienced issues with receiving her approved withdrawal from an online casino. Despite her documents having been verified, she had claimed that the casino’s customer service was inconsistent and had stopped responding to her queries. The casino eventually confirmed that the payment had been made via Bitcoin and asked the player to confirm receipt. However, the player did not respond to further communications, which led us to reject the complaint due to lack of information.
Read moreRead less Submitted: 24 Apr 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $531
Player’s winnings haven’t been received yet.
The player from Mississippi had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the timer for the player’s response by 7 days. However, due to the player’s lack of response, the complaint couldn’t be investigated further and was subsequently rejected.
Read moreRead less Submitted: 10 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: Can$115
Player stuck with withdrawal problems since September 2023.
The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player’s complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player’s Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.
Read moreRead less Submitted: 09 Apr 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $193
Player’s withdrawal has been delayed.
The player from South Africa had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. The Complaints Team had advised the player that withdrawals could take some time, possibly due to KYC verification or high volume of withdrawal requests, and had asked the player to wait at least 14 days after requesting the withdrawal. Despite extending the time for response by 7 days, the player did not provide further information, leading to the team’s inability to investigate further, and the complaint was rejected.
Read moreRead less Submitted: 21 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s winnings confiscated because of coupon abuse.
The player from the US had struggled with several Inclave casinos, including Captain Jack Casino, questioning their bonus coupon policies which resulted in winnings confiscation. He also mentioned a delay in payment along with not receiving the full amount of his winnings. The player’s account had been fully verified and he had made a real-money deposit. However, due to the player’s lack of response to our inquiries, we were unable to proceed with the investigation or provide potential solutions. As a result, the complaint was rejected.
Read moreRead less Submitted: 21 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $80
Player’s withdrawal has been delayed.
The player from Georgia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration with the casino, stating that they had removed the funds from his account without paying him. Despite our team’s efforts to assist and extend the resolution timeframe, the player stopped responding to our messages. As a result, we were unable to investigate further, leading to the rejection of the complaint.
Read moreRead less Submitted: 19 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $2,000
Player encounters withdrawal issue with bonuses.
The player from the US was unable to withdraw her winnings of $2,000 from Capitan Jack Casino. Despite having resolved previous hindrances such as debit card issues and having established a Bitcoin account as suggested by the casino, her requests were denied on the grounds of mixing bonuses, which the player disputed. We requested the player to provide specific dates of her deposit attempts, communication with the casino’s support team, and any relevant screenshots or documentation. However, due to the lack of response from the player, we had to reject the case. The player retained the option to reopen the complaint in the future.
Read moreRead less Submitted: 10 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 300 USDC
Player’s withdrawal is being denied due to multiple bonuses usage.
The player from Canada had played at an online casino using no-deposit bonuses and subsequently made a deposit to facilitate a withdrawal. However, the casino had denied her withdrawal request, citing the use of multiple bonuses. We had reached out to the player for additional details and clarification but received no response. Consequently, we had to reject the case due to the lack of communication from the player, which prevented us from further investigating the matter or providing potential solutions.
Read moreRead less Submitted: 28 Jan 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s cryptocurrency withdrawal is delayed.
The player from the US had been experiencing a prolonged withdrawal process for a month. His withdrawal request, made in cryptocurrency, had remained pending despite the casino’s policy stating a maximum of 10 days. The casino’s responses had been ineffective and the player had been receiving offers he couldn’t use due to the pending status. The player also raised concerns about the casino’s interpretation of the maximum payout rules for cashback bonuses. We explained that the maximum cashout for a cashback bonus was calculated as twice the amount of the cashback but should not be less than $100. The player was still waiting to receive the approved $100 at the time of the last update. The Complaints Team had to reject the complaint due to lack of further response from the player.
Read moreRead less Submitted: 31 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $120
Player’s withdrawal has been delayed.
The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player’s Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.
Read moreRead less Submitted: 27 Dec 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $226
Player’s withdrawals have been blocked.
The player had withdrawal issues with an online casino. Despite having adhered to the playthrough agreement, submitting three government-issued IDs, and winning 226.30, the casino blocked the player’s withdrawal request while still accepting deposits. The player had never withdrawn before and all her IDs were rejected, but her selfie was accepted. Our team attempted to assist the player by asking for further details. However, the player did not respond to our queries, forcing us to reject the case.
Read moreRead less Submitted: 20 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: €110
Player’s withdrawal is delayed.
The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino’s relevant department. The complaint had eventually been resolved successfully.
Read moreRead less Submitted: 02 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $185
Player’s withdrawal is delayed.
The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.
Read moreRead less Submitted: 14 Nov 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $112
Player’s winnings confiscated after deposit.
The player from the US claimed that after playing with a free bonus and making a verification deposit, they were only credited with half of the deposit amount and their winnings were invalidated and removed from their account. The player confirmed that the winnings were from a free bonus and no previous bonuses had been activated. The casino explained that the player had used consecutive free chips without making a cash deposit, which was against their terms and conditions. Despite the player’s objections, the casino stood by its decision. We concluded that the casino had acted within its established rules and were forced to reject the complaint, advising the player to thoroughly read the bonus terms and conditions in the future.
Read moreRead less Submitted: 11 Nov 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $2,000
Player’s bonus winnings have been partially confiscated.
The player from Washington had won $2500 while playing with a bonus at an online casino. He had made a $10 deposit as required for withdrawal, but his winnings were confiscated. The player alleged he was owed $1900 by the casino. After a series of communications, the Complaints Team contacted the casino for clarification. The casino argued that the player had breached their terms and conditions by using multiple accounts and consecutive no-deposit bonuses. After reviewing the evidence provided by the casino, we concluded that the casino had acted correctly and within its terms, thus rejecting the player’s complaint as unjustified.
Read moreRead less Submitted: 29 Oct 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $160
Player’s winnings haven’t been received yet.
The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received yet. The Complaints Team had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. The team had extended the complaint resolution timer by 7 days, but the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
Read moreRead less Submitted: 21 Sep 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $103
Player’s withdrawal has been delayed.
The player from Singapore has waited almost three weeks for a withdrawal after meeting the minimum withdrawal requirement. Despite contact with the casino, which claims the problem is being escalated, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we rejected the complaint.
Read moreRead less Submitted: 04 Sep 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $110
Player’s withdrawal process is delayed.
The player from Florida has experienced issues with their withdrawal due to complications with providing a Bitcoin address and resubmission attempts using coindraw. Despite approval on August 16, they are still waiting for their funds as of August 21. The complaint was closed as the player stopped responding.
Read moreRead less Submitted: 21 Aug 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s withdrawal has been delayed due to document verification.
The player from Ohio, has issues with withdrawing $100, despite meeting the play-through requirements due to incomplete account verification. We closed the complaint becasue the player didn’t reply to our messages and questions.
Read moreRead less Submitted: 01 Aug 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $210
Player’s winnings confiscated by the casino.
A player from Nevada has encountered difficulties in redeeming his rewards. Despite attempting to complete a withdrawal, all funds were removed from his account by the casino manager, with no given explanation. The complaint was closed as the player stopped responding.
Read moreRead less Submitted: 29 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal request is ignored by the casino.
The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.
Read moreRead less Submitted: 28 Jul 2023 Unresolved Our verdict
Delayed payment, status unknown
Black points: 1390Disputed amount: $27,800
Player’s withdrawal was delayed.
The player from Ohio was trying to withdraw winnings for a month. The casino was previously sending the funds but stopped for an unknown reason. We didn’t receive any explanation of the situation.
Submitted: 11 Jul 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $710
Player claims that payment has been delayed.
The player from North Carolina requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 05 Jul 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: ??
Player’s VIP status has been changed.
The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.
Submitted: 28 May 2023 Resolved Our verdict
Case closed
Disputed amount: $900
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
Read moreRead less Submitted: 02 May 2023 Resolved Our verdict
Case closed
Disputed amount: $6,050
Player’s winnings haven’t been received yet.
The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.
Read moreRead less Submitted: 29 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s deposit seems lost.
The player from the US deposited in the casino, but unfortunately, the transaction seems lost. The player confirmed the issue was resolved.
Submitted: 26 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s struggling to complete the account verification.
The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player’s account had been verified, and the player confirmed receipt of the payment.
Read moreRead less Submitted: 22 Mar 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $130
Player’s account has been blocked.
The player from the United States had his account blocked without further explanation. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.
Read moreRead less Submitted: 13 Feb 2023 Case closed Our verdict
Other
Disputed amount: $5,602
Player’s withdrawals have been delayed.
The player from the United States has requested several withdrawals more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions. We’ve reopened this complaint as per the player’s request. The complaint was closed as ‘unresolved’ because there was no response from the casino. We reopened the complaint at the request of the casino because it was related to a different brand and therefore couldn’t be resolved at Captain Jack. As a result, the complaint was rejected.
Read moreRead less Submitted: 18 Jan 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $200
Player’s winnings have been cancelled.
The player from the United States had their bonus winnings canceled without further explanation. The player’s winnings were the result of using multiple free bonuses consecutively, without a deposit having been made in between. This is against the terms and conditions of the casino, and so the complaint was rejected.
Read moreRead less Submitted: 01 Jan 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $100
Player’s struggling to complete account verification.
The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. As per the result of the verification process, the casino provided us with information of the player’s using multiple free bonuses on 2 accounts, which was also supported by the evidence. We have rejected this complaint as unjustified.
Read moreRead less Submitted: 06 Nov 2022 Case closed Our verdict
Unjustified complaint
Disputed amount: Can$100
The player struggles to verify his account.
The player struggles to verify his account for over 2 month. We rejected the complaint because the player failed to comply with the casino’s bonus T&Cs, specifically free bonuses, and breached the “bonus to deposit ratio”.
Read moreRead less Submitted: 26 Oct 2022 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 14 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: €50
Player’s struggling to withdraw his winnings.
The player from Sweden is experiencing issues with withdrawals. The case was successfully resolved, and the player got his withdrawal.
Submitted: 09 Jun 2022 Case closed Our verdict
Unjustified complaint
Disputed amount: €6,100
The player’s account got blocked.
The player’s account got blocked and winnings confiscated withtout any explanation. Player was using a VPN so we are rejecting this case.
Submitted: 17 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: $949.82
Player’s withdrawal has been delayed.
The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.
Submitted: 24 Feb 2022 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.
Submitted: 11 Feb 2022 Case closed Our verdict
Player stopped responding
Disputed amount: $619
The player’s withdrawal is delayed.
The player from Finland had been waiting for their withdrawal to be processed for over 3 months before submitting the complaint. After the casino was notified about the player’s complaint, it became clear that the player was not eligible to withdraw the funds as these were accumulated using a sticky bonus which, in this case, meant that a large portion of the amount would have been deducted upon withdrawal, leaving the player with an amount lower than the minimum withdrawable amount, as per the terms of the claimed bonus. The player was advised to cancel the withdrawal request and continue wagering the amount to get a chance to increase their balance. There were no further updates from the player, therefore, the complaint was closed as ‘Rejected’.
Read moreRead less Submitted: 13 Nov 2021 Case closed Our verdict
Player stopped responding
Disputed amount: $400.16
The player’s withdrawal is delayed.
The player from the United States had been waiting for his withdrawal to be processed for over 2 months before submitting the complaint. According to the last update from the player, the withdrawal was processed, however, the withdrawal amount was reduced. We rejected this complaint because the player stopped responding to our messages and questions.
Read moreRead less Submitted: 11 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $5,000
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two months ago. It has been received.
Submitted: 20 Sep 2021 Case closed Our verdict
Unjustified complaint
Disputed amount: $1,600
Player’s account has been closed.
The player from the US had her account closed after submitting documents for verification. The casino confiscated her winnings. The casino representatives provided us with a supporting evidence which proved that the player used multiple accounts, therefore we rejected this complaint.
Read moreRead less Submitted: 29 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $1,200
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.
Read moreRead less Submitted: 01 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.
Submitted: 31 Dec 2020 Case closed Our verdict
Player stopped responding
Disputed amount: $250
Player’s having difficulties withdrawing his winnings.
The player from the US is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player stopped responding.
Submitted: 19 Aug 2020 Case closed Our verdict
Player stopped responding
Disputed amount: $3,500
Player’s withdrawal has been denied.
The player from United States had her withdrawal rejected due to inappropriate use of funds. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 27 Jun 2020 Unresolved Our verdict
Delayed payment, status unknown
Disputed amount: $200
Delayed payment. The player received only some of his money (1 of 2 withdrawals) after almost 2 months, the casino claimed there was just 1 withdrawal from his account. An uncertain case, no evidence shown.
The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it had been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had a second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there had been just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we couldn’t decide whether the second $200 has been paid out or not.
Read moreRead less Read more on: askgamblers.com Submitted: 4/2017 Unresolved Our verdict
Delayed payment, status unknown
Disputed amount: $200
Withdrawal request was declined on multiple times, proven by the player’s valid screenshot. No valid reason or excuse was given by the casino.
German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason. After a week, the casino replied they couldn’t access his documents for verification. There was no further response from either side. In this uncertain case, we couldn’t decide if the casino had a valid reason for delaying the withdrawal requests.
Read moreRead less Read more on: askgamblers.com Submitted: 2/2017 Resolved Our verdict
Case closed
Disputed amount: $2,410
Extremely delayed withdrawal process.
The player requested a withdrawal but it was delayed due to unknown reasons. According to the casino’s records, this player has been fully paid.
Read more on: thepogg.com Submitted: 4/2019 Show 2 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict
Uncertain case, passive regulator
Disputed amount: $2,328
Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player didn’t receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything. The case is uncertain, we couldn’t decide as none of the sides provided any evidence.
Read moreRead less Read more on: askgamblers.com Submitted: 11/2016
Complaints about related Planet 7 OZ Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$14,000
Player’s struggling to withdraw his winnings.
The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as ‘resolved’ since the withdrawals seem to be working to the player’s satisfaction.
Read moreRead lessPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,960
Player’s withdrawal has been delayed.
The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.
Read moreRead lessPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,033
Player’s withdrawal has been delayed.
The player from Australia requested a withdrawal two weeks ago, but she still hasn’t received her winnings. She got it after delay.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Mar 2021 Resolved Our verdict
Case closed
Disputed amount: €800
Player’s withdrawals have been delayed.
The player from Australia has requested a withdrawal almost three months ago. It has been pending since but she received her winnings.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: A$4,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal a month ago. It has been pending since. Eventually, the amount was payed to the player and the case is resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: A$100
Player’s withdrawal has been delayed.
The player from Australia had requested a withdrawal more than a month before submitting the complaint. The complaint was resolved. The player received their winnings 3 weeks later.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: A$12,831
Player’s withdrawal has been delayed.
The player’s withdrawal has been delayed for over 3 weeks but player got all of his winnings to his bank account.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 Sep 2020 Resolved Our verdict
Case closed
Disputed amount: A$1,566
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal, unfortunately, it has been delayed for more than a month. Player got paid.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Sep 2020 Resolved Our verdict
Case closed
Disputed amount: A$1,000
Player’s struggling to withdraw her winnings.
The player from Australia has been waiting for her withdrawal for 3 weeks. The complaint got successfully resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: A$44,000
Player’s withdrawal has been delayed due to KYC.
The player from Australia has been trying to complete the account verification for over a month. Player’s complaint is now successfully resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$5,000
Withdrawal difficulties.
Donna, a player from Australia, has already been waiting for her money for more than three weeks but still hasn’t received her withdrawal.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Dec 2019 Resolved Our verdict
Case closed
Disputed amount: A$250
Player’s withdrawal delayed due to a long verification process.
The player has been unsuccessfully trying to withdraw his winnings for over ten weeks. We received a message, the issue was successfully resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: A$47,000
Player’s winnings disappeared from his account.
Nicholas, a player from Australia, won big. After he tried to make a withdrawal, his winnings disappeared from his account.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Sep 2019 Resolved Our verdict
Case closed
Disputed amount: A$7,500
The player has been waiting for her withdrawals for several months.
The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.
Read moreRead lessPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Sep 2019
Complaints about related Royal Ace Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $720
Player’s withdrawal has been delayed.
The player from California had won a jackpot of $720 at Royal Ace casino on August 20 and had requested a withdrawal, which had not been processed a month later despite being told it would take 7-10 business days. After contacting the Complaints Team, it was confirmed that the payment had been sent to a third-party provider, and the player was informed that the transaction was forthcoming. Ultimately, the player confirmed that the withdrawal had been successful, and the issue was marked as resolved by the Complaints Team.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Sep 2024 Resolved Our verdict
Case closed
Disputed amount: $177
Player’s winnings haven’t been received yet.
The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as ‘resolved’ by the Complaints Team.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $2,100
Player claims that payment has been delayed.
The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $2,625
Player experiences login issues and delayed payout.
The player from the United States is having issues with login and withdrawal. After a deposit of $125, a software glitch prevented the player from accessing the game. Despite multiple password resets and emails to the support, the issue persists. Additionally, the casino has not processed a pending withdrawal of winnings worth $2500 despite numerous document submissions. The player later informed us that her winnings have been paid, so we closed the complaint as resolved.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $11
Player is dissatisfied with a bonus.
The player from New Mexico didn’t receive the correct bonus. The player later confirmed that the issue was resolved.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $256
Player’s VIP status has been changed.
The player from the United States has been stripped of her VIP status. The issue has been resolved successfully.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 May 2023 Resolved Our verdict
Case closed
Disputed amount: $249
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over a month. It has been received.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s struggling to withdraw her winnings.
The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she received her winnings.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2021
Complaints about related Slots Garden Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $80
Player’s monthly cash back payout has been reduced.
The player from the United States faced issues with withdrawing money from the casino. Despite the rule stating a minimum cash out of $100 for monthly cash back, she received only $20, with the casino citing the use of Coindraw as the reason. The player questioned if different withdrawal methods had different rules and experienced delays in getting responses from customer service. The issue was resolved after the casino provided the remaining balance, allowing the player to put it back in withdrawal. The complaint was marked as resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal delayed due to documentation issues.
The player from Puerto Rico had struggled to withdraw her winnings from the casino for several months, despite having provided necessary documents repeatedly. The casino had continuously denied the payout due to supposedly missing documents. The withdrawal had eventually been approved on April 12, but the funds were not sent until May 11. After the player confirmed the receipt of her funds, we had marked the complaint as resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 May 2024 Resolved Our verdict
Case closed
Disputed amount: $300
Player’s withdrawal has been canceled.
The player from the United States had tried to make a withdrawal but was informed about missing documentation. Even though he provided all the requested documents, the casino kept asking for more information. The player had won the money without an active bonus. After the Complaints Team intervened, the Casino’s Representative had confirmed that the player’s account and bank transfer details were correct and that the withdrawal of $300 had been approved. However, the amount had included a non-cashable deposit bonus of $142, leaving the player with $158 to withdraw. This had been escalated for express disbursal. The player later confirmed receipt of the payment, and the complaint had been resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,400
Player’s Withdrawal Method Denied, Casino Instructs Bank Change
The player from Kansas had requested two separate withdrawals from Slots Garden, totalling $2400. The casino had initially refused to pay her through Bitcoin, her preferred method because she hadn’t deposited with Bitcoin. The casino had requested her bank details for a wire transfer, but later stated they couldn’t send the money to her bank. The player had been unwilling to change her bank or open a second account to receive her winnings. After the intervention by us, the casino released the first portion of the withdrawal via Bitcoin and expedited the remaining payment. The player had confirmed receipt of her winnings and the issue had been successfully resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $1,400
Player can’t access winning account.
The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player’s lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $116
Player faces severe withdrawal delay.
The player from the United States had had issues withdrawing her $400 winnings from an online casino. Despite having submitted the required identification multiple times, her withdrawal had remained “in process” for over three weeks. The casino had clarified that the approved withdrawal amount was $130, accounting for a bonus and account confirmation deposit. Eventually, the player had received $116 of her winnings. The issue had been successfully resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal is delayed.
The player was facing issues with withdrawal. She had requested a payout of 880$ in Bitcoin, her payment method during the deposit. However, despite approval from the manager, the Bitcoin withdrawal was denied. It turned out it was a no-deposit bonus with a maximum cashout of $100 and a country restriction issue. Later, the complainant informed us that her issue was sorted out. The complaint is resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Casino repeatedly delays player’s withdrawal.
The player from California has encountered problems with his withdrawal process despite verifying his account three times. He was promised a timeframe of 7 to 10 days which has extended, while communication with the casino remains the same. The issue of loyalty bonus limit was also raised. The complaint was resolved as the player’s money got paid out.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Sep 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal was delayed.
The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino’s rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as ‘resolved’, and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player experiences delayed Bitcoin withdrawal.
The player from Virginia successfully beat the stipulated playthrough limit and requested a withdrawal. The casino requested a KYC process and a deposit of $10 in Bitcoin for address proof. While the player complied, their withdrawal request was later revoked due to casino’s issues with CoinDraw. The player is unsettled about the additional waiting period stated by customer service and believes it’s time for third-party intervention. We closed the complaint as resolved since the player confirmed receipt of the payment.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $10,000
Player’s Bitcoin withdrawals are delayed.
The player from the US requested four separate withdrawals using Bitcoin, but after two weeks, the requests were canceled and the money returned to their balance. Despite being assured that their issue would be resolved, the player hasn’t received any specific support and the issue remains unresolved. The issue has been resolved successfully.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $360
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for less than 2 weeks. The complaint was closed as resolved as the player received his money.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 May 2023 Resolved Our verdict
Case closed
Disputed amount: $900.5
Player’s withdrawals have been delayed.
The player from United States has 8 pending withdrawals over last four months. The complaint was resolved as the player recived all her checks from the casino.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: R2,750
Player’s account has become inaccessible.
The player from South Africa had their account blocked without further explanation. Casino stopped providing services in South Africa but they’ve paid the winnings.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: R10,000
Player’s account has been blocked.
The player from South Africa had their withdrawals withheld and account blocked. The casino discontinued it’s South African version, however they were able to process the withdrawal for the player and the complaint is resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: R10,000
Player’s account has been blocked.
The player from South Africa had their account blocked without further explanation. It was blocked because of regulations in South Africa and winnings were paid to the player.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: €1,000
Player’s account has been blocked.
The player from South Africa had her account blocked without further explanation. The remaining balance is still held by the casino. After discussion it has been paid.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: R10,000
Player’s withdrawal has been delayed for a month.
The player from South Africa has requested withdrawal a month ago. It hasn’t been received yet. The player managed to receive her withdrawal and the complaint is resolved now.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $1,300
Player’s withdrawal has been delayed.
The player from United States has been struggling to receive her winnings for more than three months. After investigation she received her winnings.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: R3,580
Player’s withdrawal has been delayed.
The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: R25,000
Player’s withdrawal has been delayed.
The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful when he requested information about his withdrawal.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Oct 2020 Resolved Our verdict
Case closed
Disputed amount: R2,000
Player’s withdrawal has been delayed.
The player from South Africa has requested a withdrawal six weeks ago. It has been pending since.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: R12,000
Player is not satisfied with casino services.
The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. She received her money, therefore we closed this complaint as ‘resolved’.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: R500
Player is not satisfied with casino services.
The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. The complaint was successfully resolved.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: 1,000 din
Player is having difficulties to complete the KYC.
The player from South Africa struggles to complete the KYC process. At the same time, it seems that all winnings from the player’s account have been confiscated. Player’s complaint is now resolved.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: R1,500
Player has a problem with withdrawal.
The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Oct 2019 Resolved Our verdict
Case closed
Disputed amount: R740
Player is dissatisfied with the casino’s services.
William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 27 Sep 2019
Complaints about related Planet 7 Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $197
Bitcoin withdrawal of player denied.
The player from the US had reported multiple approved payouts via Bitcoin in one day. However, after she received one payment, she was notified that she couldn’t use Bitcoin anymore and was required to opt for a wire transfer and submit additional documents. Despite her initial resistance to opening a new account for wire transfer, as she had been initially instructed to open a Bitcoin account, the issue was eventually resolved. The player confirmed that the matter had been taken care of, leading us to close the complaint as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $900
Player struggling with receiving payout.
The player from Kansas had experienced issues with her withdrawal from Planet 7 Casino as the operator had refused payouts via BTC, wire transfer, and check. The only option proposed had been opening an account with two banks, both inconveniently located for the player. After the player had opened a bank account and informed the casino, she was told to wait for a month to get her winnings due to the absence of a bank statement. However, the casino then allowed her to withdraw her winnings via Bitcoin, which she had initially requested. The player had received her winnings and was waiting for a payout from the casino’s sister company, Raging Bull Casino. The Complaints Team had marked the complaint as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $500
Delayed payment frustrating the player.
The player from California had reported that she had requested a withdrawal two weeks prior but had not received the payout despite it having been approved. She had claimed to have received various excuses from the casino and had been told to wait longer. The player’s account had been verified, and she had fulfilled her wagering requirements. She had also reported having daily, unproductive conversations with the casino. After we invited the casino representative to the conversation, the casino confirmed that the payment had been processed. The player had confirmed receipt of her winnings, albeit with some confusion due to unfamiliar emails. We had marked the complaint as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $200
Player’s VIP status has been changed.
The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified. The issue has been resolved successfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 May 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player is struggling to withdraw her winnings.
The player from the United States is experiencing difficulties withdrawing her tournament winnings. Player’s complaint has been resolved successfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,200
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Aug 2022 Resolved Our verdict
Case closed
Disputed amount: $1,900
Player’s withdrawal has been delayed.
The player from US is dissatisfied with the withdrawal process.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 May 2022 Resolved Our verdict
Case closed
Disputed amount: $15,000
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received her payment.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Apr 2022 Resolved Our verdict
Case closed
Disputed amount: $351.17
Player’s withdrawal has been delayed.
The player from US has been waiting for their winnings for more than 2 weeks. The money was transfered to the player’s bitcoin wallet sucessfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia is dissatisfied with the withdrawal process. He has been waiting for weeks for his withdrawal. The issue was successfully resolved, the player’s winnings were eventually paid.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: $850
The player’s withdrawal is delayed.
The player from United States requested a withdrawal and after more than 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been delayed.
The player from US is dissatisfied with the withdrawal process. The player confirmed he managed to resolve the issue.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $1,500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two weeks ago. It has been received.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: $1,400
Player’s withdrawal has been delayed.
The player from the United States asked for a second withdrawal at the casino, via Bitcoin. After 3 weeks she did not receive payment and created a complaint. After the casino representative was involved in resolving the complaint, the complaint was resolved. The player received payment after more than a month.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $943
Player’s withdrawal has been delayed.
The player from United States requested a withdrawal, but the casino did not process his withdrawal for several weeks. After the casino representative was involved in resolving the complaint, the process moved on and the player received payment, approx. 2 months after the withdrawal was requested.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $1,800
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago. It has been received.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: €1,430
Player’s withdrawal has been delayed.
The player from the US is dissatisfied with the long withdrawal process. The casino payed out the winnings of the player and the complaint is now considered as resolved.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s struggling to withdraw his winnings.
The player from US has been waiting for his withdrawal for 3 weeks. We rejected the complaint because the player didn’t respond to our messages and questions. The player confirmed in his second complaint that he received the withdrawal.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 15 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: €300
Player’s struggling to withdraw his winnings.
The player from Italy had been waiting to receive his winnings for more than 7 weeks before he submitted the complaint. A few days later, the player confirmed he received his winnings. The complaint was closed as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: €105.06
Player’s deposit has never been credited to his casino account.
The player from Italy has tried depositing money into his account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 May 2021 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal five months ago. It hasn’t been received yet. After communication with Casino she received her winnings.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $700
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two months ago. It has been pending since. The player successfully managed to receive his funds and the complaint is resolved.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: $1,100
Player’s withdrawals have been delayed.
The player from United States has requested withdrawals six weeks ago. They have been pending since. The complaint was resolved after the player received his winnings. Although, the player found the long withdrawal process as a negative experience and not planing to continue playing in the casino.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawals have been delayed.
The player from Australia has requested a withdrawal more than two months ago. It has been pending since, but the casino eventually managed to pay the process the withdrawal and the case is resolved.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: $2,900
Player’s struggling to withdraw her winnings due to ongoing verification.
The player from United States is complaining about the lengthy verification process.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Oct 2020
Complaints about related Silver Oak Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $2,200
Player’s withdrawal has been delayed.
The player from the United States had requested a withdrawal of $2200 on July 17th, 2024, which was approved on August 1st, but had not been received yet. Despite multiple inquiries to live support and the finance department for updates, the player continued to receive vague responses and was eventually ignored. The issue was resolved as the player had received the payment.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $1,260
Player’s withdrawal is delayed.
The player from the United States had been waiting over 45 days for $1,260 in approved withdrawals to be processed via Bitcoin. Despite weekly interactions with the casino host, no payout had been received. After intervention from the Complaints Team, the player received $1,000 and subsequently the remaining $260. The issue was marked as resolved, and the player expressed gratitude for the support received.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from Texas requested a $100 withdrawal one month ago from their verified account, but it had not been processed despite approval on the 20th of May. They were frustrated with the casino’s repeated delays and lack of adherence to posted withdrawal times. The casino confirmed that the payment was made on June 13th via Bitcoin, and the player acknowledged receipt. The complaint was marked as resolved by us after verifying the player’s confirmation.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jun 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player is facing issues with reversed winnings.
The player from the US queried a reversal on their recent winnings and asked for an explanation. The complaint was resolved after the Complaints Team contacted the casino multiple times. The casino cited delays from third-party payment providers due to high withdrawal volumes. Eventually, the player received partial payment and confirmed the successful resolution of the issue.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States had requested a withdrawal of $2500 at the beginning of January and had not received a response, nor the funds two weeks later. Despite having confirmed that she had passed KYC verification and had successfully withdrawn before, the casino did not process her request. After the player had raised a complaint, we had contacted the casino, and the casino representative had claimed that the delay was due to the need for confirmation of the player’s bank wire details. The player had provided the necessary information, and the casino representative stated that the withdrawal had been processed. After some additional delays, the player confirmed that she had received her withdrawal. The issue had been resolved successfully.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $210
Player’s withdrawal has been delayed.
The player from Minnesota had experienced a payout delay with two withdrawal requests. The casino’s customer service had given a payout date, but had only stated that it would be updated in the next 48 hours. The player had confirmed that they had not made any successful withdrawals from the casino in the past, they had passed the KYC verification, and they had used bonuses for the winnings. The player was later able to receive the payouts, however, the casino had sent the funds to an old wallet address, not the updated one. We concluded that this likely happened due to the payment being in process for a long time, before the wallet details were updated. The issue was resolved then.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player experiences communication issues regarding withdrawal.
The player from Japan had encountered issues with withdrawing her funds from an online casino. Despite having submitted all necessary documents in July 2023, the casino had kept requesting the same documents. The player had several payouts pending from various casinos including Silver Oak Casino. After the Complaints Team got involved, the casino confirmed that the payment had been made in full via Bitcoin on January 16th. The player later confirmed that the issue had been resolved and the funds had reached her account. The Complaints Team had marked the complaint as ‘resolved’.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $429
Player’s withdrawal is delayed.
The player from New Jersey has faced a delay with his withdrawal, requested over three weeks ago. Although he complied with max cash out regulations and KYC requirements, he hasn’t received his payment. The complaint was resolved as the player got paid out.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player claims that payment has been delayed.
The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We contacted the casino, and it turned out the bank statements were missing to verify the player’s payment method. The delay in communication between the player and the casino was also caused by the issues with email addresses, however, the casino representative finally informed us about reviewing the document. The player was asked to submit a new withdrawal request, and after some time they confirmed receiving the winnings, so we closed the complaint as resolved.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $480
Withdrawal of player’s winnings has been delayed.
The player from Oklahoma has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. When we contacted a casino representative, it turned out some documents were missing and the communication with the player was complicated due to some outdated contact details. Finally, the withdrawal via wire trasnfer was processed by the casino. There were still a little delays caused by the 3rd party payment provider issues, but the player confirmed receiving her funds in the end. We closed the complaint as resolved.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $5,000
Player’s winning have been voided.
The player from the US was informed that the loyalty bonus was credited falsely and the casino decided to withhold the accumulated winnings. The issue was successfully resolved. The casino aknowledged the mistake and the player got paid.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: $765.63
The player’s withdraw is delayed.
The player from United States requested a withdrawal and after 14 days of waiting for the payment, he decided to submit a complaint. The player received the payment 1 month after the withdrawal request. The complaint is resolved.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Feb 2022 Resolved Our verdict
Case closed
Disputed amount: $789
Player’s withdrawal has been delayed for over a month.
The player from United States requested a withdrawal over a month ago and was still awaiting payment. The player received their winnings and the complaint was successfully resolved.
Silver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $2,012
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal five months ago. It has been received.
Silver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Apr 2021
Complaints about related Slot Madness Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $90 ARS
Player’s winnings are delayed due to bonus chip issue.
The player from Argentina had won $100 in a tournament and had met the wagering requirement, ending with $90. Despite having requested the removal of an unwanted $16 chip with a 40x wagering requirement, she faced trouble withdrawing the $90. The issue was resolved after the player confirmed her Bitcoin address, and she successfully received her funds.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $500
Casino delays player’s withdrawal.
The player from the US had requested a withdrawal two weeks prior. Despite having a verified account and assurances from the casino, no withdrawal had been processed. The player was dissatisfied with the delay beyond the promised timescale. The issue was resolved after the casino sent the payment. The complaint was closed as ‘resolved’ in our system.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 27 May 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal is delayed.
The player from the US had experienced issues with a withdrawal from an online casino. After meeting a playthrough amount of 6,000 dollars, the player had been left with a 100 dollars max cash out, which the casino initially refused to pay. Despite fulfilling verification requirements and making a mandatory deposit, the player had not received a response about the withdrawal request. We had engaged with both the player and the casino to understand and resolve the issue. The casino had identified that the withdrawal was denied due to a lack of payout details. The player then resubmitted the withdrawal request with the necessary details. The casino confirmed that the payment had been processed and delivered via Bitcoin. The player confirmed the receipt of the payment, thus resolving the issue.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal is delayed due to communication issues.
The player from Japan had had issues with prolonged withdrawal delays from Slot Madness Casino, despite having provided the necessary documents. The player had not received any updates from the casino’s finance manager. After the player’s complaint had been escalated and the casino had been invited to respond, the casino had confirmed that the payment had been issued to their third-party payment providers for disbursal as a wire transfer. The player later confirmed that the issue had been resolved and the funds had been received. We had marked the complaint as ‘resolved’.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $1,865
Player’s withdrawal is delayed.
The player from the US requested a withdrawal 1.5 months ago. The casino continually tells him to wait. We closed the complaint as the player confirmed the withdrawal was successful.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
The player’s unable to withdraw her balance.
The player’s unable to withdraw her balance as his funds got mixed. The complaint was resolved as the player received her money.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 May 2023 Resolved Our verdict
Case closed
Disputed amount: $12,572
The player’s winnings were confiscated.
The player’s winnings were confiscated for playing a restricted game.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $349
Player’s struggling to complete account verification.
The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted Slot Madness, and the casino representative helped the player to figure out why the verification process was stuck. After submitting the required documents, the player got his account verified and finally received the winnings. The complaint got resolved.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Withdrawal of player’s winnings has been delayed.
The player from Minnesota has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player has received the payment.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Aug 2022 Resolved Our verdict
Case closed
Disputed amount: $7,500
Player’s winnings have been reduced.
The player from United States had her bonus winnings capped. She has received her winnings.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $2,413.04
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal more than two months ago. It has been received.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: $1,067
Player’s withdrawal has been delayed.
The player from United States had requested a withdrawal five months ago. Unfortunately, it has not been received yet. The complaint was closed as resolved as the palyer received his winnings to his crypto wallet.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021
Complaints about related Raging Bull Slots Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,911
Player’s withdrawal has been delayed.
The player from Texas requested a Bitcoin withdrawal on 08/14/2024, which remained unapproved despite her communication with the casino. While they claimed to escalate the issue, she received no resolution or response from a manager. After further inquiry, she confirmed receipt of her funds, although the amount was $1,910.86 instead of her expected $2,350 due to reversed charges on deposits. The issue was resolved with clarification from the casino regarding the deductions, and the complaint was marked as ‘resolved’ by the Complaints Team.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $350
Player cannot access account with pending withdrawal.
The player from the US had deposited $96 to Raging Bull Casino but could not access the website. Additionally, he had a $500 withdrawal pending. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented any further investigation or potential solutions. The issue was later reopened at the player’s request, where he clarified that he had approximately $350 remaining in his account but was unable to log in due to restrictions. The Complaints Team was seeking supporting evidence regarding the player’s balance to assist in resolving the matter. Ultimately, the issue was resolved after the player communicated with the casino, confirming that his account had been re-activated and access restored. The complaint was marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $4,250
Player’s Bitcoin withdrawals are delayed.
The player from the United States had requested three Bitcoin withdrawals totaling $3,000 in winnings, which were approved between June and July 2024. Despite repeated promises from the casino host, the player had not received the funds after over 45 days. After engaging with the Complaints Team, the player received $2,250 of the outstanding amount, and further assistance led to the eventual payment of the remaining $750. The issue was resolved, and the player confirmed receipt of all funds.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $330
Player’s withdrawal is delayed.
The player from Argentina requested a withdrawal on June 26, but it remained unapproved and unreviewed as of July 16. Casino support cited an exceeded payment limit requiring further review. After our intervention, the casino confirmed that the player’s account was in order, and the withdrawal was processed. The player acknowledged receipt of the payment, and the complaint was marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal repeatedly delayed due to ID verification issues and maximum cashout discrepancy.
The player from Texas had requested a withdrawal three weeks prior and faced ongoing issues with ID verification despite being told it was accepted. At that time, the casino claimed it couldn’t verify the player’s Bitcoin address due to the date of the withdrawal, causing further delays. There was also an issue with the maximum cashout of the bonus. After our intervention, the casino acknowledged a discrepancy in the bonus terms and agreed to review the payout situation. Ultimately, the player received $283 in Bitcoin, resolving the issue to her satisfaction.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player claims that payment has been delayed.
The player from Massachusetts had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. We informed the player about typical withdrawal times and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $200
Player’s withdrawal has been delayed.
The player from Ohio requested a $200 withdrawal on May 31st and had completed the verification process. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it. After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 Jun 2024 Resolved Our verdict
Case closed
Disputed amount: $470
Player’s withdrawal is delayed.
The player from Florida had requested a withdrawal of $875 on the 15th, but it had not been reviewed or approved after two weeks. The player had won $1300 minus the coupon amount. After several follow-ups, the casino confirmed the payment was sent to a third-party provider, citing a 3-10 business day window for disbursal. Despite delays, the player reported receiving the payment eventually. The complaint was marked as resolved by the Complaints Team.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Jun 2024 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal is stuck due to document verification.
The player from Kansas had complained about a withdrawal delay from an online casino. Despite having provided all necessary documents and followed up via email and live chat, the casino had failed to resolve the issue and had requested further documentation. We had intervened and kept the complaint open until the player confirmed that the casino had agreed to wire his withdrawal. However, the casino then extended the waiting period for the payment approval. After further intervention from our side, the casino agreed to convert the player’s withdrawal to Bitcoin for a one-time transaction. The player had confirmed the successful resolution and thanked us for our assistance.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $162
Delayed withdrawal and lack of communication from the casino.
The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team’s intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as ‘resolved’ in our system.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player has issues with virtual card verification for withdrawal.
The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $11,900
Player experiencing delayed payouts.
The player from Nebraska had experienced delays in receiving seven different withdrawals via wire transfer from Raging Bull Slots Casino. Despite two approvals, none of the funds had been received, with waiting times surpassing the previously mentioned frames. The player had feared these delays could lead to an indefinite waiting period. The Complaints Team had intervened, communicating with both the player and the casino, and the issue was gradually resolved. The player had received all the withdrawals from his original complaint. However, he was waiting for additional withdrawals from new winnings at that time. The player had expressed his appreciation for the assistance provided by the Complaints Team and Raging Bull Slots Casino.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal pending due to document issues.
The player from the Netherlands had experienced a delay in her withdrawal due to ‘missing documents’. Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt. The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: 54.37 mBTC
Player experiences significant withdrawal delay.
An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal is delayed.
The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player’s complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player’s request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal is being delayed.
The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino’s Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team’s intervention and communication with the casino’s representative, the player finally received her withdrawal. The complaint was then marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $1,120
Player’s Bitcoin withdrawal has been delayed.
The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as ‘resolved’ by us.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $600
Player’s withdrawal has been delayed.
This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $792
Withdrawal of player’s winnings has been delayed.
The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player’s Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as ‘resolved’.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: ??
Player is unable to input the correct birthdate during registration.
The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: ??
Player reports unauthorized card linked to account.
The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. After some back and forth with the casino’s representative, it had been confirmed that the card had been used for a deposit. However, the player had insisted she did not own the card and nobody else had access to her account. Eventually, the casino had agreed to remove and block the card from the player’s account as a courtesy, resolving the issue. The player had been satisfied with the outcome and expressed her gratitude.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $650
Player’s withdrawal is excessively delayed.
The player from Texas made a withdrawal request three weeks ago. The casino has failed to respond via email and only communicates through chat with promises of an escalated case. However, it’s been 20 days without further action. Finally, after the situation was reviewed from the casino’s representative, the player received his winnings.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $550
Player’s withdrawal has been delayed and his account access revoked.
The player from the United States is facing issues with receiving his payout. Additionally, he is now unable to log in to the site. Despite our attempts to contact the casino, it didn’t react to the complaint therefore the case was closed as unresolved. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the “solved” one.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawals are delayed.
The player from the US is experiencing delays when requesting withdrawals from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds. The Player’s complaint has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,750
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s winnings haven’t been received yet.
The player from Oregon has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The casino has sent the payment to the crypto wallet the player has provided and there is nothing that can be done from our side as this issue is beyond our control. We advised the player to contact the payment provider directly. The player later let us know the withdrawal had been successfully received, so we consider this complaint to be resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $8,000
The player’s balance was capped.
The player’s balance was capped for an unknown reason. We asked the casino for more information. While waiting for a reply, the player informed us that the casino had contacted her and that her balance had been restored. Consequently, the complaint was closed as ‘resolved’.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: $4,800
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $1,700
Player’s withdrawal has been delayed.
The player from US is dissatisfied with the withdrawal process. The casino responded and stated that the player’s withdrawal had been approved and that they should receive it soon. Shortly after, the payment was received and the issue was resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $180
The player struggles to withdraw.
The player struggled to withdraw as his requests were getting rejected. After several complications and not receiving emails from the casino representative, the player decided to withdraw his funds via crypto wallet. The player confirmed that he received the payment about 2 months after filing the complaint. The complaint is resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $4,400
The player’s withdrawal was canceled.
The player’s withdrawal was canceled and the casino claims the player did it and lost his balance. The player confirmed the payment was received successfully.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 May 2022 Resolved Our verdict
Case closed
Disputed amount: A$12,500
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for unknown reason. The casino responded to the complaint and soon after the player’s payments began to be processed. The player received all of their payments and the issue was resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Feb 2022 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two weeks ago. It has been received.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over 2 weeks. This case was successfully resolved.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed for over a month.
The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Within a month afterwards, the player’s withdrawal was processed and their winnings were successfully received. The complaint was closed as ‘Resolved’.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $1,169.3
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over 2 months. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino. Since the player is not responding any more, we are considering this complaint as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. It has been received.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: $900
Player is struggling to withdraw winnings.
The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Jun 2021 Resolved Our verdict
Case closed
Disputed amount: $4,750
Player’s struggling to withdraw her winnings.
The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she has received her winnings.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: €980
Player’s withdrawal has been delayed.
The player from United States had his withdrawal approved one month ago. It has been pending since. After some time the player received his winnings and this case is resolved.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: $850
Player’s withdrawal has been delayed.
The player from the United States complains about an uncertain issue regarding unpaid winnings. The issue was successfully resolved, the player received his funds.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: $950
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal almost a month ago. It has been pending since. This complaint got successfully resolved.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Sep 2020 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been denied.
The player’s withdrawal has been denied several times.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Aug 2020 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal one month ago. It has been pending since. Player’s complaint has been resolved successfully.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Aug 2020 Resolved Our verdict
Case closed
Disputed amount: A$3,500
Player’s withdrawal has been denied.
The player from Australia is struggling to receive his winnings after being accused of playing a restricted game. The player was paid out, therefore we marked this complaint as ‘resolved’.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Jun 2020 Resolved Our verdict
Case closed
Disputed amount: €1,500
Player’s struggling to withdraw her winnings.
The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 May 2020
Complaints about related True Blue Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s experiencing difficulties withdrawing her winnings.
The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2022 Resolved Our verdict
Case closed
Disputed amount: A$1,400.56
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $327
Player’s withdrawal has been delayed.
The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint. The player received the payment more than 3.5 months after the original withdrawal request (approx. 2 weeks after reprocessing the payment) due to the lengthy and deeply investigation from the casino’s side - a technical problem was identified in the delivery of the original payment. The complaint is resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,500
Player’s struggling to withdraw her winnings.
The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,200
Player’s withdrawal has been delayed.
The player from Australia had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The withdrawal was received by the player eventually and the complaint is now resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player is not satisfied with casino services.
The player from Australia was dissatisfied with the long withdrawal process. The complaint was successfully resolved and the player received their payment.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: A$9,500
Player’s withdrawals have been delayed.
The player from Australia has requested withdrawals six weeks ago. It has been received.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: A$3,400
Player’s account has been blocked.
The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support. He threatened to dispute his deposits. To prevent it, the casino decided to refund the player’s deposit and void his winnings As the player’s behaviour was clearly just a manifest of his frustration over, we considered the decision to be unreasonable and rule in favour of the player. The casino complied with our ruling and paid the player the disputed winnings. The complaint was closed as ‘resolved’.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: A$5,000
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal. Unfortunately, it has been delayed for a month. After delay it was received by the player.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$5,500
Player’s winnings have been reduced.
The player from Australia had her withdrawal delayed and winnings capped because of bonus conditions.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: A$20,000
Player’s withdrawal has been delayed and account closed.
Player’s withdrawal has been delayed due to KYC verification and his account was closed.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: A$4,000
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal more than two weeks ago. It has been pending since. After some time player was paid out so we closed this case as resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 May 2020 Resolved Our verdict
Case closed
Disputed amount: A$580
Player’s struggling to withdraw his winnings.
The player from Australia is experiencing difficulties completing the account verification due to additional required documents. The extra verification is mandatory if a player was born in a foreign country. The issue was resolved, the player received his winnings.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2020 Resolved Our verdict
Case closed
Disputed amount: A$2,064
Player claims that her withdrawals have been reduced.
The player from Australia received smaller withdrawals than she has actually requested.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Feb 2020 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia is struggling to receive her winnings. Player’s complaint is now successfully resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$6,500
Player has been waiting for his winnings for over a year.
The player from New Zealand has requested a withdrawal more than a year ago. It has been pending since. Player’s complaint is now successfully resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$9,500
Player account was closed and all winnings confiscated.
Jade from Australia won $9500. Fifteen days after she requested a withdrawal, the casino blocked her account and confiscated her winnings.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$20,000
Player’s withdrawal is delayed.
The player is displeased with the casino’s time-consuming withdrawal processing. The complaint was successfully resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: A$9,000
Player has a technical problem with the casino’s website.
Greg from Australia has a problem with the casino’s website. It looks like only the cashier page is not working, so he is unable to make a withdrawal.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: A$750
Player’s withdrawal has been pending for more than three months.
The player from Australia requested withdrawal. During the period of three months, while still having not received the money, the player changed his address and his ID is about to expire. Because of this, the player experiences difficulties proving his identity when trying to get his winnings. We’ve reopened this complaint as per the player’s request.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Oct 2019 Resolved Our verdict
Case closed
Disputed amount: €1,691
Delayed express withdrawal, money still not in player’s bank account.
Emily requested two express withdrawals and the second withdrawal was declined. She resubmitted the second withdrawal and it got approved. The player expressed dissatisfaction with the casino’s withdrawal process. This case was successfully resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2019
Complaints about related Raging Bull Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,300
Player’s withdrawal has been delayed.
The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.
Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player’s issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.
Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: A$100
The player’s withdrawal has been delayed.
The player’s withdrawal had been pending for 2 weeks. It has been resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $2,319
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago, but it was delayed. The complaint was resolved and the player received their payment.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $2,300
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over a month for unknown reason. It has been received.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $250
Player’s withdrawal has been delayed.
The player from US is complaining about delayed withdrawal. It has been received.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $400
The player’s withdrawal is delayed.
The player’s withdrawal is delayed even though it is not his first withdrawal request. It has been paid.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: €1,230
Player’s withdrawal has been delayed.
The player from the US is dissatisfied with the long withdrawal process. The casino payed out the winnings of the player and the complaint is now considered as resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: A$900
The player’s withdrawal has been delayed.
The player’s withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino’s payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as ‘resolved’.
Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,000
Player’s withdrawal has been delayed.
The player from Australia is dissatisfied with the long withdrawal process. It was received after a delay.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,200
Player’s withdrawal has been delayed.
The player from Australia has requested withdrawal almost two weeks ago. She got paid her winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 May 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,077
Player’s withdrawal has been delayed.
The player from Australia was dissatisfied with the casino’s long withdrawal process. The player received her funds 12 days after submitting the complaint. The complaint was closed as resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. It has been pending since. He has received his winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal. Unfortunately, the payment seems to be delayed. After delay he received his winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Mar 2021 Resolved Our verdict
Case closed
Disputed amount: A$5,000
Player’s account has been blocked.
The player from Australia tried to verify his identity, but now he cannot log into his account. After submitting documents the problem was resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $800.05
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal few days ago. It has been pending since with a possibility to cancel the withdrawal. Player finally received all of his winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jun 2020 Resolved Our verdict
Case closed
Disputed amount: A$800
Player’s struggling to receive his winnings.
The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Apr 2020
Complaints about related Dreams Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $969
Casino site access issue post player’s withdrawal request.
The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn’t been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $688
Player believes that their withdrawal has been delayed.
The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as ‘resolved’.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $682
Player’s withdrawal is delayed.
The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn’t received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as ‘resolved’ in our system.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $350
Player is experiencing difficulties with his verification.
The player from Japan is wondering if the casino accepts identity documents in Latin alphabet only. The issue has been resolved successfully.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $758
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: €100
Player’s winnings haven’t been received yet.
The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. After cooperation from both the casino and the player, the solution has been found.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s struggling to complete account verification.
The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player’s account was now verified. The casino further asked for a payment method to use to process the player’s withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as ‘resolved’.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $820
Player’s struggling to complete the account verification.
The player from United States is experiencing difficulties withdrawing their winnings due to ongoing account verification. It has been received.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from Arizona has been waiting for the withdrawal since February. The casino representative managed to assess the situation and the player was able to receive her withdrawal.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player’s Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as ‘resolved’.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 May 2021 Resolved Our verdict
Case closed
Disputed amount: $96
Player’s struggling to withdraw his winnings.
The player from Mexico is experiencing difficulties withdrawing his No Deposit bonus winnings.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $1,700
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $119
Player’s struggling to withdraw his bonus winnings.
The player from Austria has completed wagering for a Free Chip and requested a withdrawal. Unfortunately, the withdrawal is still pending. The player received his winnings, the issue was resolved.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 May 2020
Complaints about related Palace of Chance Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from Pennsylvania experienced a delay in receiving funds via coindraw, despite being promised instant processing. After three days, the casino was uncertain about when the funds would be available. The issue was resolved when the player confirmed receipt of the funds.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Sep 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal is delayed for seven weeks.
The player from Texas had requested a $2500 withdrawal seven weeks ago after winning with a “no rules” bonus. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player. The complaint was marked as ‘resolved’ in the system.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal is delayed, with no answer from support.
The player from California had requested a withdrawal of $100 two weeks ago from Palace of Chance Casino, but had received no updates. Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal request is rejected without explanation.
The player from the Netherlands had attempted to withdraw $500 over two separate transactions in January. After a month’s delay, the $200 withdrawal had been denied without any clear reason, despite the player’s multiple inquiries and repeated documentation submissions. The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s bitcoin withdrawal has been delayed.
The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player faces delayed withdrawal approval.
The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino’s side. After that, they confirmed receiving the money, so we closed the complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 May 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s winnings have been reduced.
The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.
Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player is struggling to verify her payment method.
The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn’t added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal has been delayed.
The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: $2,240
Player’s withdrawals have been delayed.
The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Withdrawal of player’s winnings has been delayed.
The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: 175 ₮
Player’s withdrawal has been delayed.
The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $5,000
Player’s withdrawals have been delayed.
The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.
Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $550
Player is experiencing a problem with his withdrawal.
The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.
Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Dec 2019
Complaints about related Grand Fortune Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $75
Player can’t access a site and retrieve pay out.
The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn’t been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team’s efforts and the complaint had been resolved successfully.
Read moreRead lessGrand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
The player struggles to verify his documents.
The player struggled to verify her documents as they were rejected by the casino. The casino informed us about completed verification and finally the player was able to withdraw her winnings therefore the complaint is resolved.
Read moreRead lessGrand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal of Free Bonus winnings. She got her winnings.
Grand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Mar 2021
Complaints about related Prism Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,090
Player’s crypto withdrawal has been delayed.
The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $50
Player gets half of their winnings.
The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino’s decision to change their status to ‘skilled player’ after the issue was resolved. The complaint had been marked as ‘resolved’ by us.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $297
Player’s payout has been significantly delayed.
The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player’s complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as ‘resolved’ in our system.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been repeatedly reversed.
The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s struggling to withdraw his winnings.
The player from the US was not able to withdraw his winnings. The player has received the payment, and the complaint was closed as “resolved”.
Prism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: 1,394 ₮
Player’s withdrawal has been delayed.
The player from Canada has been waiting for his winnings since September. Player’s complaint has been resolved successfully.
Prism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: $1,550
Player’s withdrawals have been delayed.
The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2020
Complaints about related Wild Vegas Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,509
Player’s withdrawal is delayed and under review.
The player from New York had requested a withdrawal from Wild Vegas Casino on June 27, which was initially denied. After resubmitting details for a bank wire, the casino claimed that the payment was sent on July 29, but subsequently informed the player on August 9 that the payment was still under review. The player confirmed that the funds were received in his account after a delay that was attributed to a third-party payment system. The issue was resolved successfully, and the complaint was marked as ‘resolved’ by the Complaints Team.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $628
Player experiences prolonged withdrawal delay.
The player from Virginia had faced persistent withdrawal issues with the casino. After his initial withdrawal request for $627.77 in bitcoin was approved two months prior, the casino had required multiple verification methods, including another deposit and repeated sending of ID photos. Despite finally switching to a bank wire withdrawal, the transaction was still not processed after over a month. The issue was resolved after the player received $260.50 via bank wire and confirmed an additional $100 was available for withdrawal from his casino account. The complaints team marked the issue as resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 May 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from Texas won $4500 and capped at $2500 for withdrawal. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction. Later, the player confirmed that the withdrawal was successfully paid. The complaint is resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $50
Player’s withdrawal has been delayed.
The player from New York has been waiting for a withdrawal of $50 for two weeks. Despite contacting the casino several times and being assured the request was in the queue, the player’s withdrawal request has not been processed. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $100
The player’s winnings were voided.
The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.
Wild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 May 2023 Resolved Our verdict
Case closed
Disputed amount: $450
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $500
The player struggles to withdraw his balance.
The player struggled to withdraw his balance as the casino is keep requesting new documents. After contacting the casino, we found out that the player’s withdrawal has been finally approved and he successfully received the winnings so the complaint is marked as resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: £500
Player’s withdrawal has been delayed.
The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Wild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Oct 2020
Complaints about related Slots of Vegas Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $2,500
Player believes that their withdrawal has been delayed.
The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $1,300
Player struggles with payment card verification.
The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2024 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal from the casino is delayed.
The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn’t received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal delayed at the casino.
The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino’s sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player’s withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Withdrawal of player’s winnings has been delayed.
The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up until that day. After communicating with the casino, the player’s withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $31
Player cannot access account after withdrawal request.
The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino’s security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn’t eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn’t been received at that time. The player had provided all necessary information to the casino multiple times but hadn’t received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as ‘resolved’.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $100
The player’s withdrawal is delayed.
The player’s withdrawal was delayed for almost a month. The player has received the funds, and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 May 2023 Resolved Our verdict
Case closed
Disputed amount: Can$292
The player’s winnings were capped.
The player’s winnings were capped due to mixed funds. We ended up closing the complaint as resolved since the player confirmed a successful resolution.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 May 2023 Resolved Our verdict
Case closed
Disputed amount: $900
Player can’t withdraw from the casino.
The player from the US is experiencing difficulties with the withdrawal of his winnings. The issue has been resolved successfully.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $500
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over 2 weeks. The complaint was closed as the player stopped responding. The complaint was reopened and the issue has been resolved successfully.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $2,115
Player’s withdrawal is delayed.
The player from the US is experiencing issues withdrawing his winnings from the casino. The player confirmed the issue was resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $105
Player’s withdrawal has been delayed.
The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $1,250
Player’s withdrawal has been delayed.
The player from the US requested a withdrawal almost two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $380
Player’s winnings haven’t been received yet.
The player from Arizona has been waiting for a withdrawal for less than two weeks. The player confirmed the payment was received and the issue was resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal one month prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal 11 days prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from South Africa has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Aug 2022 Resolved Our verdict
Case closed
Disputed amount: $600
Player hasn’t received his withdrawal.
The player from the US requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $2,130
The player’s withdrawal is delayed.
The player’s withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $1,129
Player’s struggling to withdraw her winnings.
The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $1,900
Player’s struggling to withdraw his winnings.
The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 May 2022 Resolved Our verdict
Case closed
Disputed amount: $127
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for unknown reason. The complaint is marked as resolved since the player confirmed successful receiving of the payout from the casino.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Player has been waiting for winnings for ten months.
The player from Japan has requested a withdrawal of his No Deposit bonus winnings ten months ago. It has never been received. This case was successfully resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: €1,275
Player’s withdrawal has been delayed.
The player from the US is dissatisfied with the long withdrawal process. The casino managed to pay out the winnings and the complaint is resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal has been delayed.
The player from United States is complaining about lengthy withdrawals. The complaint was resolved after the player received his winnings.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $1,500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $1,200
Player’s struggling to withdraw his winnings.
The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: $888.71
Player is having difficulties with withdrawal.
The player from Italy is struggling to withdraw funds using an Italian payment provider probably due to geolocation.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: $700
Player’s withdrawal has been delayed.
The player from the US is experiencing some problems with withdrawal probably due to unfinished KYC. The complaint got resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed. This complaint got successfully resolved.
The player from United States has requested a withdrawal a month ago. It has been pending since.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jun 2020 Resolved Our verdict
Case closed
Disputed amount: $372
Player’s struggling to withdraw his winnings.
The player from Austria is having difficulties withdrawing his winnings for an unknown reason. Player got his winning from no deposit bonus.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jun 2020 Resolved Our verdict
Case closed
Disputed amount: $932
Player’s struggling to receive his winnings.
The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2020
Complaints about related Cool Cat Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $2,050
Player’s withdrawal is delayed.
The player from the United States had requested a withdrawal three weeks prior, which was approved on 8/26 and prioritized by the finance team. However, seven days passed without the player receiving the payment, and they were unable to get any updates or replies to their inquiries. The issue was resolved after the casino confirmed that the payment had been released to a third party and would arrive shortly. The player later confirmed receipt of the funds, leading to the complaint being marked as resolved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Sep 2024 Resolved Our verdict
Case closed
Disputed amount: $297
Player’s approved withdrawal is delayed.
The player from Nevada had requested a withdrawal a month ago, which was subsequently approved but had not been processed. Despite multiple attempts to resolve the issue and promises from the casino, the payment had not been made. The player felt the casino had not adhered to its obligations or rules. After the player had provided all necessary documents and passed KYC verification, the issue remained unresolved for a period of time. However, ultimately, the casino had processed the player’s withdrawal and the player confirmed receipt of their funds. We had marked the complaint as ‘resolved’ in our system.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $117
Player’s withdrawal rejected and deposit not refunded.
The player from the US had a problem with a casino’s promotional offer. Even after satisfying the verification requirements and enduring the waiting period for withdrawal, their payout was denied for supposedly using multiple accounts and multiple free chips. They also had not received a refund for their deposited $17. The player provided screenshots and other necessary information to support their claims. The Complaints Team had contacted the casino and requested further details. After some back-and-forth communication, the player confirmed receipt of the funds, and the issue was marked as resolved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $104
Player’s withdrawal has been delayed.
The player from California had been waiting for a withdrawal approval since February 26th. He had used a $25 no-deposit chip. The player confirmed that the withdrawal had been canceled and the amount had been returned to his casino balance. After the Complaints Team’s intervention and communication with the casino, the player confirmed that he had received his winnings. As a result, his complaint had been successfully resolved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal delayed at the casino.
The player from the US had requested three withdrawals from an online casino two months prior but had not received the final payment. Despite having contacted the casino’s customer service and having received assurances, the payment had still not been processed. The player had expressed dissatisfaction with the casino’s responses and delay. We had intervened and communicated with the casino on behalf of the player. The casino then had arranged for the withdrawal to be disbursed as a physical check through a third-party payment provider. Following this, the player had confirmed receipt of the check, resolving the issue. We had thanked the player and the casino for their cooperation and had marked the complaint as resolved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $322
Player’s withdrawal has been delayed.
The player from Tennessee had been waiting nearly a month for a withdrawal to be processed at Casino. The casino had informed the player that they couldn’t send a check due to it being an international transaction, which the player insisted wasn’t true. The player had used a free chip to play and had to go through a playthrough of $4000 to receive real money. The casino had initially suggested a resolution through Bitcoin, however, the player had contested withdrawals within the account. After considerable back and forth, the casino had finally escalated the withdrawal for payment via Bitcoin. The player had confirmed receipt of the funds, effectively resolving the complaint.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from Alaska had waited for weeks for her withdrawal approval from an online casino. Despite multiple accelerations, the casino had seemed to be stalling. She had two approved withdrawals that hadn’t been paid. After several interactions with the casino and reconfirming her information, the player had finally received her winnings. The player had expressed dissatisfaction with the casino’s customer service and overall experience. The complaint had been marked as resolved by the Complaints Team.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from Virginia had encountered an issue with a delayed withdrawal from an online casino. The Complaints Team had advised her that withdrawals could take several days or even weeks to process, and that the delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player had been advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that her withdrawal had been approved and deposited. Consequently, the Complaints Team had marked the complaint as resolved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Sep 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Withdrawal of player’s winnings has been delayed.
The player from Mississippi has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The issue has been resolved successfully.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2023 Resolved Our verdict
Case closed
Disputed amount: $6,250
Player’s withdrawals have been delayed.
The player from the United States has requested several withdrawals. Unfortunately, the payments seem to be delayed. Player stopped responding to our question therefore the complaint was rejected. The issue has been resolved successfully.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s struggling to withdraw his winnings.
The player from the US is not able to withdraw his winnings. The player confirmed he received the winnings.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $895
Player’s withdrawal has been delayed.
The player from the United States had requested a withdrawal more than one month prior to submitting this complaint. He received the payment approximately 6 weeks after the withdrawal request was made. The complaint is resolved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $1,140
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over 2 weeks. We closed the complaint as resolved since the player has finally received his winnings.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 May 2022 Resolved Our verdict
Case closed
Disputed amount: $1,499
Player’s withdrawal has been delayed.
The player from the United States has requested withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Apr 2022 Resolved Our verdict
Case closed
Disputed amount: $1,151
Player’s withdrawal has been delayed.
The player from the US has been waiting for his withdrawals for 2 months. The issue was successfully resolved and the winnings withdrawn.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: $475
Player’s withdrawal has been delayed.
The player from US has been waiting for winnings since November. The issue was succesfully resolved, the player received their winnings.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $5,500
Player withdrawal has been delayed.
The player from the US was struggling to withdraw her winnings. The casino was paying the player in increments, but the processing of the payments on the casino’s side was rather slow. More than two months after submitting the complaint, the player confirmed she had received all her winnings. The complaint was closed as ‘Resolved’.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: $850
Player’s withdrawal has been delayed.
The player from the United States had requested a withdrawal almost two weeks ago. The complaint has now been resolved and the player has received their payment.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $600
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. It has been pending since. The casino managed to pay the winnings and the complaint is now resolved.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: $460
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. It has been pending since. AFter contacting the casino representative, the problem was quickly resolved.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player is experiencing an undefined problem.
The player from United States is experiencing difficulties withdrawing their winnings. The player managed to receive his winnings and the complaint is resolved.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $102
Player’s struggling to withdraw winnings.
The player from the UK is experiencing difficulties withdrawing funds. Her withdrawal has been pending for a month. After some time, the player managed to receive the withdrawal and the case is solved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $307
Player’s withdrawal has been delayed.
The player from United States had requested a withdrawal and the payment seemed to be delayed. The complaint was resolved. The player received the payment 1 month later, however, with fees deducted.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: $8,500
Player withdrawal has been delayed.
The player from the US was trying to withdraw her winnings. She had to request multiple withdrawals over the course of 7 months before all her winnings were successfully transferred to her bank account. We closed the complaint as ‘resolved’ after the player received all her funds.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been delayed for more than a month.
The player from United States had requested a withdrawal over a month before submitting the complaint. The complaint was resolved. The player confirmed she had received her funds a month later.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: $3,200
Player’s withdrawal has been delayed for over a month.
The player from United States had requested a withdrawal more than a month before submitting the complaint. The complaint was resolved. The player received his winnings 7 weeks later.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s experiencing difficulties withdrawing his winnings.
The player from the United States has been trying to contact casino support without being successful. The complaint was resolved, the player received his winnings.
Cool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Oct 2020 Resolved Our verdict
Case closed
Disputed amount: $1,400
Delayed wire transfer, money still not in player’s bank account after trying three bank accounts.
Deborah asked for a withdrawal, but she was informed that her bank is not supported. She created another bank account (which they suggested) and this bank was also not supported. After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved.
Read moreRead lessCool Cat CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Sep 2019
Complaints about related Yebo Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: R600
Player’s account closed without explanation.
The player from Tunisia deposited on Yebo Casino, won 600 ZAR (approximately $30), and upon request for his winnings, his account was closed without any explanation. He asserts that he has not violated any terms and conditions. We closed the complaint as resolved since the player confirmed a successful resolution.
Read moreRead lessYebo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Sep 2023 Resolved Our verdict
Case closed
Disputed amount: R17,000
Player has been accused of opening multiple accounts.
The player from South Africa has been accused of opening duplicate accounts. Admittedly, they opened and played in two different ones. The complaint was closed after the casino suspended the player’s secondary account and allowed him to play and withdrawal on his main account.
Read moreRead lessYebo CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Feb 2021
Complaints about related Ruby Slots Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $491
Player’s withdrawal is delayed.
The player from the United States had reported a delay in her withdrawal of $479 winnings from an online casino. Despite having her withdrawal approved since March 14, 2024, and daily email communication, she had not received her winnings. Upon our request for more information, she had responded affirmatively but did not clarify which questions she was answering. We had extended the response time by 7 days, but the player did not provide further details. Consequently, we were unable to investigate the issue further and had to reject the complaint. Later, the player had informed us that her withdrawal issue had been resolved, and thus, we had marked the complaint as ‘resolved’.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $1,400
Player’s withdrawal has been delayed.
The player from the United States had experienced a delay in his withdrawal process at the online casino. Despite having withdrawn successfully before and having passed the KYC verification, his withdrawal had not been processed within the promised timeframe. The player had expressed dissatisfaction over the casino’s handling of the situation. After our intervention and communication with the casino, the player confirmed that the withdrawal had been successfully completed. The casino also confirmed the successful transaction. We had marked the complaint as ‘resolved’ in our system.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $245
Player’s withdrawals are delayed.
The player from the US had had issues with delayed withdrawals at an online casino. After winning on slot games, he had attempted to cash out his winnings multiple times but had not received the funds. He had reached out to the casino’s customer support but had not received a satisfactory response. He had had a pending withdrawal of $205 and another for $40. The player had contacted us for assistance, and we had gotten in touch with the casino. After some back-and-forth communication, the player’s first withdrawal had been approved, and he had received the funds. However, the second withdrawal had faced delays, and after updating his Bitcoin address, it had also been approved. The player had then successfully received all his winnings. We had marked the complaint as resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $106
Withdrawal of player’s winnings has been delayed.
The player from California had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn’t been obtained up to that day. The player had verified his account and had been approved for withdrawal, but was experiencing delays. He compared the situation to other casinos where withdrawals were instant, expressing dissatisfaction. Eventually, the casino paid him $101.04 via Litecoin. Our team marked the complaint as ‘resolved’ following the player’s confirmation of receiving his winnings.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the US had cashed out $2,500 after playing a No Rules Bonus. On her second withdrawal request, her VIP3 status had been demoted to Depositor, and her withdrawal request was stuck on pending. Customer service had been unresponsive to her inquiries. We had requested more information from the player and contacted Ruby Slots Casino for clarification. The casino representative had assured the payment would be processed soon. Despite no communication from the casino about her demoted VIP status and delayed withdrawal, the player confirmed she had received her winnings. The issue was marked as ‘resolved’.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 04 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $109
Player’s withdrawal has been delayed.
The player from the Netherlands had been waiting for a withdrawal since January 24th, amounting to three weeks of delay. The player’s account had been verified and she had won $109 from a $10 deposit, which she had attempted to withdraw. However, the casino had claimed that they had not received the necessary documents for verification. After several back-and-forths, the casino had finally acknowledged receipt of the documents but had claimed that they lacked a valid method of payout. The player had provided her bank details and after further communication, the casino had confirmed that the payout information was on file and payment was pending. The player later confirmed receipt of her winnings, leading to the resolution of the complaint.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 17 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player was not paid promotional winnings.
A Polish player participated in a free spin promotion and won $1200. Although the maximum payout was stated to be $100, the player only received their deposit back and none of their winnings from the promotion, despite meeting the playthrough requirements.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 16 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player who was based in California had waited for nearly a month for his winnings to be deposited into his account. The player had claimed to have completed the wagering requirements for a bonus and had been approved for a $100 withdrawal. However, the casino representative had stated that the player had not completed the necessary wagering. After several exchanges, the casino representative had escalated the withdrawal for express disbursal via Bitcoin. The player had confirmed receiving his winnings, and the complaint had been marked as resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 09 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $120
Player’s winnings were confiscated.
The player from Washington had had an issue with Ruby Slots Casino regarding a withdrawal that had been repeatedly denied. She had claimed to have complied with all the rules and conditions and had not accepted any additional bonuses or promotions. The casino had responded, saying that the player had not completed the necessary wagering requirements for the bonus she had used. After a series of back-and-forth communications, the player admitted that she still hadn’t met the wagering requirements. The Complaints Team concluded that the issue was resolved as there was no breach on the casino’s part, the casino restored her remaining balance (deposit + bonus funds), and the player was advised to either continue playing to try to meet the wagering requirements or ask the casino to cancel the bonus and refund the deposit.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 22 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from Illinois had requested a withdrawal in November via Bitcoin and, despite repeated interactions with support and several escalations, he hadn’t received his funds. The player had made a successful withdrawal in the past and had passed the KYC verification. After two months and with our intervention, the player confirmed that Ruby Slots Casino had successfully processed his withdrawal. The issue was then marked as ‘resolved’ by us.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $50
Player’s deposit is missing and access to account blocked.
The player from Arizona had encountered an issue with his deposit of $50 for a crypto bonus at Ruby Slots Casino, which was not visible in his account. The casino had claimed that he had another account with a balance of $189, but he was unable to access this. Despite numerous emails and refund requests, his account had become inaccessible. The casino had found multiple accounts linked to the player, including one with the disputed deposit. The player had been advised to contact customer service to resolve the issue. After some time, the player managed to access his account through another platform CS and requested the closure of his complaint. We then marked the complaint as resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal is facing constant delays.
The player from Georgia had experienced delays in her withdrawal process at an online casino due to address verification issues. She had been promised resolution and a callback but did not receive her payout or any contact from the casino. The casino’s representative had explained that the delay was due to the withdrawal method she had used, suggesting an alternative for future transactions. The player disputed this, stating Bitcoin was the only available option at the time. Eventually, she confirmed the receipt of her winnings. We had facilitated the conversation between the player and the casino until the issue had been successfully resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $110
Player’s withdrawal repeatedly denied due to conflicting playthrough requirements.
The player from the US is experiencing withdrawal difficulties at Ruby Slots Casino. After fulfilling the required playthroughs and making several withdrawal attempts, the player faced repeated denials with conflicting playthrough requirements from different Casino Support Representatives. The lack of transparency and shifting conditions have left the player frustrated.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 25 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $340
Player claims that their payment was delayed.
The player from Connecticut had initially complained about a delayed withdrawal from an online casino. After extensive communication between the player, us, and the casino, it was discovered that the player’s deposit had been denied by the issuing bank, and thus, his withdrawal request was also denied. The casino had clarified that the player’s winnings were not withdrawable due to the failed deposit. The player confirmed this after checking with his bank and realizing that his deposit had never gone through. The issue had been resolved with the player’s understanding and acceptance of the situation.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player claims that payment has been delayed.
The player from Florida had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn’t been processed at that time. The player had been struggling with the account verification process and had found it difficult to reach Ruby Slots Casino’s customer service. After the Complaints Team intervened, a casino representative had explained that the automated system did not accept the player’s documents. The player then manually submitted the documents. The casino had also raised a concern about multiple accounts from the same household, which was resolved after the player clarified that his wife also had an account. The casino then verified the player’s account and processed the withdrawal. The player had confirmed the receipt of his funds and the issue was resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $5,000
Player’s withdrawal has been delayed.
The player from Washington requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 22 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s winnings have been reduced.
The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 May 2023 Resolved Our verdict
Case closed
Disputed amount: $99
The player’s experiencing an unspecified issue.
The player was experiencing an unspecified issue with his bonus winnings. After the casino representative provided an explanation, the player accepted it as well as the casino’s decision, so we consider the complaint resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: 100 ₮
The player struggles to withdraw his balance.
The player struggled to withdraw his balance as his request kept getting rejected. Several other withdrawal requests were also rejected for unspecified reasons. The player confirmed the successful withdrawal approximately 3 weeks after the casino representative was invited to the thread. The complaint is resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 09 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $116
Player’s withdrawal is delayed.
The player from the US is waiting for his withdrawal for over a month. The player has confirmed receipt of the payment.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 08 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s struggling to complete the account verification.
The player from Germany is experiencing difficulties withdrawing his bonus winnings due to ongoing verification. The player confirmed that the matter was resolved.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 05 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $1
The player’s VIP status got removed.
The player’s VIP status got removed after winning a higher amount of money. The complaint was resolved as the player received his withdrawal.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from the US requested a withdrawal, but it has not been processed. The player confirmed the issue was resolved.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 07 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: Can$100
Player’s struggling to complete account verification.
The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 12 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $1,106
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 01 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $1,011
Player’s struggling to withdraw their winnings.
The player from the US has requested a bitcoin withdrawal, but it has not been processed yet. A few days later the player shared an update with us - their winnings were finally paid out to them so we closed the complaint as resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 26 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $800
Player’s withdrawal has been delayed.
The player from US requested a withdrawal a week ago prior to submitting this complaint. It has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 11 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $50
Player’s deposit has never been credited to his casino account.
The player from the United States has deposited money into a casino account but the funds seem to be lost. The casino admitted they made a mistake and credited the missing amount to the player’s casino balance.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 18 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $2,100
Player’s struggling to complete the account verification.
The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The casino confirmed the current documents were sufficient and the player confirmed the withdrawal was successful.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 17 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawals have been delayed.
The player from United States has requested withdrawals almost three weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 28 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: $2,500
The player’s unable to withdraw.
The player’s withdrawal was delayed due to long verification process. Shortly after submitting the complaint, the casino informed us that the player had successfully passed the verification. The player confirmed she had received her winnings one week later. The complaint was closed as ‘resolved’.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 21 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal eight weeks ago. It has been pending since. After 1 month of back and forth communication with the casino representative, the player was able to receive his funds and the complaint is resolved.
Read moreRead lessRuby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 06 Jun 2021 Resolved Our verdict
Case closed
Disputed amount: $600
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago. It has been pending since. After some delays, the player was able to recieve her funds and the complaint is now resolved.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 27 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $2,005.75
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago. It has been pending since.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 20 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $1,200.21
Player’s dissatisfied with the withdrawal process.
The player from the US is waiting for his withdrawal to be processed. The issue was successfully resolved.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 14 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $700
Player’s struggling to withdraw his winnings due to ongoing verification.
The player from United States is complaining about the lengthy verification process. The complaint was resolved as the player received his winnings on bitcoin wallet.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 24 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s experiencing difficulties contacting casino support.
The player from United States has been trying to contact casino support without being successful. The issue was resolved. The player received his funds.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 16 Oct 2020 Resolved Our verdict
Case closed
Disputed amount: $750
Player’s account has been blocked.
The player from the UK had his account closed due to the provider’s decision.
Ruby Slots CasinoSafety Index:HighSafety Index Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index. Submitted: 23 Jul 2020
Complaints about related Club Player Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal is delayed.
The player from the US requested a withdrawal 3 weeks ago, and it was approved on June 7th. Despite assurances, the payout was delayed due to repeated requests for a higher resolution ID and multiple updates to the Bitcoin wallet address. We communicated with the casino, which confirmed that the payment was made on June 26th. The player subsequently confirmed receipt of the winnings, and the complaint was marked as resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Jun 2024 Resolved Our verdict
Case closed
Disputed amount: $112
Player faces difficulty meeting casino’s withdrawal requirements.
The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. The player claimed that no terms had been broken and perceived the casino’s requests as excessive. Eventually, the player provided the required documents, and the withdrawal was processed successfully. The complaint was marked as resolved by the Complaints Team.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 May 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player believes that their withdrawal has been delayed.
The player from Texas had requested a withdrawal from an online casino which hadn’t been received at the time of the complaint. The withdrawal request had been made on February 26th and was approved by the casino on March 1st, with a stated deposit period of 7 to 14 days. After communicating with the Complaints Team, the player had confirmed receipt of her winnings a few hours later. The issue had then been resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $490
Player’s VIP status removed and withdrawal not received.
The player from Pennsylvania had requested a withdrawal of $490 and, while the withdrawal had been approved, the funds were not received. Additionally, her VIP status had been removed without explanation and she believed her comp points had been confiscated. After the Complaints Team had intervened and communicated with the casino, the player confirmed that she had received her winnings. The issue regarding the VIP status and comp points had not been addressed as it fell under the casino’s discretion. The complaint was then marked as resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $300
Player is not able to withdraw winnings.
The player from Texas had been struggling to withdraw from Club Player for the past month. Despite trying multiple withdrawal methods, they all, for some reason, had failed. The casino had advised to cancel and try different methods, thereby resetting the withdrawal timeframe. The player had contacted the complaints team who had requested additional information and invited the casino to join the conversation. The casino confirmed that payment had been made in full via Bitcoin. The player confirmed the receipt of the payment and the issue had been successfully resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $67
Delayed withdrawal causes frustration for player.
The player from South Carolina has been struggling to receive his withdrawal for a month. Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal is delayed due to repeated document requests.
The player from Japan had faced withdrawal issues with Club Player Casino for three weeks. Despite having submitted all necessary documents in July 2023, the casino had repeatedly requested the same documents and failed to provide an update on the withdrawal status. The verification process had begun in October 2023, and the withdrawal request for $1000 via wire transfer was approved on January 1. The complaint was initially rejected due to a lack of response from the player but was reopened upon their request. Eventually, the player confirmed that the casino had paid them, leading us to mark the complaint as ‘resolved’.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $585
The player struggles to withdraw his balance.
The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: ??
The player struggles to close his account.
The player struggles to close his account as the casino is non responsive. The complaint was resolved as the player’s account got closed and he stopped receiving promotional e-mails.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 May 2023 Resolved Our verdict
Case closed
Disputed amount: $130
Player’s withdrawal has been delayed.
The player from Denmark requested a withdrawal more than four months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player confirmed the case was resolved.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $100
The player’s unable to withdraw his balance.
The player’s unable to withdraw her balance as she registered from a restricted country. After some discussion, the casino and the player managed to come to an agreement and the complaint was resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $165
Player is struggling to complete the account verification.
The player from the US was experiencing difficulties withdrawing her winnings due to ongoing verification. We contacted the casino, the casino representative recommended to upload other documents and to make a verification deposit, then the account was verified and the player was able to withdraw her winnings. The complaint was closed as resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $100
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings hadn’t been received yet and the account seemed to be blocked. The casino responded and stated that they would look into the situation. Shortly after this, the player regained access to their account. The casino responded again and advised that the payment had since been made via bitcoin. The player confirmed this and so the complaint was resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 May 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal almost three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $2,100
Player’s struggling to withdraw her winnings.
The player from Georgia is not able to withdraw her winnings. The casino asked her to provide proof of her new payment method, however it keeps being rejected. It has been resolved.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: €800
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. It has been pending since. She has received it to the address which was originally provided by her.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jun 2021 Resolved Our verdict
Case closed
Disputed amount: $143
Player’s withdrawal has been delayed.
The player from Sweden has requested a withdrawal. Unfortunately, it has been delayed for more than a month. Player decided not to withdraw his balance but leave it in account.
Club Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Oct 2020 Resolved Our verdict
Case closed
Disputed amount: $22,500
Player’s withdrawals have been delayed.
The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved.
Read moreRead lessClub Player CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jul 2020
Complaints about related Punt Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $121
Player believes that their withdrawal has been delayed.
The player from California had requested a withdrawal less than two weeks before submitting this complaint. Her money had not been received yet. After communicating with the Complaints Team, the player confirmed that she had received her winnings. However, she had expressed dissatisfaction with the casino’s withdrawal speed, contrary to its claims of instant crypto withdrawals. The Complaints Team had explained that they did not handle complaints about false advertising unless it significantly affected the player, such as confiscation of winnings. Since the primary issue of delayed payment had been resolved, the complaint had been marked as ‘resolved’ by the team.
Read moreRead lessPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: R24,000
Player struggles with casino site accessibility.
The player from South Africa is unable to reach the casino site due to a technical error. He has an outstanding withdrawal of 20K, as well as an account balance of 4K. Despite contacting and emailing support, the issue remains unresolved. The complaint was resolved as the site finished their maintenance.
Read moreRead lessPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 10 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player claims that payment has been delayed.
The player from Texas requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from Minnesota has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: €100
The player’s withdrawal was refused.
The player’s withdrawal was refused as the casino stated they were not eligible to use a bonus. After discussing the issue the player and the casino reached a mutual agreement and the issue was resolved.
Read moreRead lessPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Aug 2022 Resolved Our verdict
Case closed
Disputed amount: €349
Player’s winnings have been declined.
The player from Finland played with a No Deposit bonus and requested a withdrawal. Later the casino canceled their winnings because players from Finland are not eligible for this bonus. The case, was successfully resolved.
Read moreRead lessPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: €100
Player’s winnings have been cancelled.
The player from Italy has been informed he cannot withdraw winnings from a free spin bonus due to country restrictions. After contacting the casino, the player received his winnings and the complaint was successfully resolved.
Read moreRead lessPunt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2022 Resolved Our verdict
Case closed
Disputed amount: $50
Player’s experiencing technical problems.
The player from US has been experiencing technical issues while accessing the casino. The player confirmed the issue was resolved.
Punt CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: R6,000
Player is criticizing withdrawal limits.
The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.
Read moreRead lessPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 20 Oct 2020 Resolved Our verdict
Case closed
Disputed amount: 8,000 ﷼
Player’s withdrawal has been delayed.
The player from Namibia has requested a withdrawal. It has been withheld without further explanation. Player received her winnings with time delay because transfers to Namibian bank lasts longer than usual.
Read moreRead lessPunt CasinoSafety Index:LowSafety Index Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don’t recommend playing casinos with a Low Safety Index. Submitted: 12 Jun 2020
Complaints about related Kings Chance Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: €1,100
Player’s withdrawal has been delayed.
The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 May 2022 Resolved Our verdict
Case closed
Disputed amount: A$1,140
Player has been accused of mixing funds.
The player from Australia was highly dissatisfied as the casino voided a substantial portion of his player account balance due to an issue related to mixing promotional and real, withdrawable funds. After a second review of the player’s case, the casino paid the player in full. The complaint was closed as ‘Resolved’.
Read moreRead lessKings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,000
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for almost a week. The complaint was resolved as the player received her money.
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: NZ$2,500
Player’s withdrawal has been delayed.
The player from New Zealand has been waiting for her winnings since October. The player received the winnings the next day after opening the complaint.
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: A$7,000
Player’s struggling to complete account verification.
The player from Australia is complaining about the lengthy verification process. This case was successfully resolved
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,947.3
Player’s withdrawal has been delayed.
The player from Italy requested a withdrawal and after a few days of waiting for the payment, he decided to submit a complaint. His account was blocked because of an investigation, the casino required another documents for thorough identity verification from the player. The player received the payment approximately 1 week after the confirmation of receiving necessary documents by the casino’s representative. The complaint is resolved.
Read moreRead lessKings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: NZ$2,900
Player’s withdrawals have been delayed.
The player from New Zealand has requested two withdrawals three weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested withdrawal a month ago. It has never been received. This case was successfully resolved.
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: NZ$2,500
Player’s withdrawal has been delayed.
The player from New Zealand has requested withdrawal a week ago. It has been received.
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: Can$180
Player’s account has been blocked.
The player from Canada had his account blocked without further explanation. He has received his winnings.
Kings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: ??
The player’s complaining about the casino’s promotional offers.
The player’s complaining about the casino’s promotional offers through e-mail and phone. The complaint was resolved after the casino assured that they shouldn’t send more promotional offers to the player.
Read moreRead lessKings Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jul 2021
Complaints about related Malibu Club Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: A$60
Player is struggling to withdraw their winnings.
The player from Australia is experiencing difficulties withdrawing winnings since Australia became a restricted country. Player’s complaint has been resolved successfully.
Malibu Club CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Nov 2020
Complaints about related Crypto Loko Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: €21
Player is locked out, seeking withdrawal.
The player from India was unable to log into the casino website after making a deposit months ago and had not received a response from customer support despite waiting over eight days. He wanted to withdraw his deposited funds but could not access his account. The issue was resolved when the casino confirmed that his account had been closed due to security reasons but agreed to refund the deposit. The player received the funds, and the complaint was marked as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Sep 2024 Resolved Our verdict
Case closed
Disputed amount: $3,064
Withdrawal of player’s winnings has been delayed.
The player from California had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. After an exchange of messages, the player confirmed that the withdrawal had been successful and that she had received her winnings. Consequently, we had marked the complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 May 2024 Resolved Our verdict
Case closed
Disputed amount: $50
Player’s withdrawal confiscated.
The player from the US had won through free spins and requested a withdrawal which was initially approved. However, three days later, his VIP status had been revoked and the withdrawal was cancelled. After the player’s complaint, we had contacted the casino for clarification. The casino confirmed that the player’s $50 winnings had been released and delivered. Regarding the VIP status, the casino explained that it was determined by an automated algorithm based on the player’s deposit history. The player had acknowledged the payment and the explanation for the VIP status change, hence we considered the complaint resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: 428 ₮
Player facing withdrawal limit issue.
The player from Argentina had participated in cryptoloco’s referral program, winning 500 from the referral. However, the player had only been able to withdraw a maximum of 72, which was the amount of the referral bonus. After the player’s complaint, the issue had been escalated by the Casino Guru team. The casino had initially made an error regarding the maximum cashout for the free chip, but after an internal review, the remaining funds were approved for withdrawal. The casino had confirmed that the payment was sent to the player’s Bitcoin address. After some delay and further communication with the casino, the player had confirmed receiving the payment in his BTC wallet. The complaint had then been successfully resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $235
Player’s withdrawal requests are being rejected.
The player from Arizona had made several deposits and subsequent withdrawal requests at Crypto Loko Casino, but they had all been canceled or rejected. After the player’s complaint, we had communicated with the casino on his behalf. The casino had claimed the funds were initially denied due to a “mixing funds” issue, which was their mistake. They corrected it by re-depositing the requested amount, minus a $48 cash credit already issued, into the player’s account. The player had confirmed receiving the funds and expressed his satisfaction with the resolution. The issue was then considered resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $4,503
Player’s winnings have been confiscated.
The player from Missouri completed a wager and won $4503.97, but the casino reversed the coupon, resulting in loss of winnings. The complaint was resolved as the player got fully paid out.
Crypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $717
Player’s withdrawal has been delayed.
The player from Virginia reported a delayed withdrawal. This is the player’s second withdrawal, and the issue persists past the casino’s stated 7-day processing period. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $50
Player’s withdrawal has been delayed.
The player from Virginia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $70
Player’s struggling to withdraw her winnings.
The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $50
Player is struggling to withdraw their bonus winnings.
The player from the United States had a negative experience with Crypto Loko casino. They received a bonus offer, played through the wagering requirements, verified their identity, deposited $12, and attempted to withdraw $62. However, their withdrawal requests were consistently declined, and the casino displayed foul play. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $141
The player struggles to withdraw his balance.
The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.
Crypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 May 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Withdrawal of player’s winnings has been delayed.
The player from Minnesota submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s account was blocked.
The player from the United States had his winnings voided and the account blocked. The issue was successfully resolved as the player received his funds.
Crypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $400
The player’s unable to withdraw his balance.
The player’s unable to withdraw his balance due mixing funds with bonus. After some discussion, the casino reviewed the situation and decided that because they were able to differentiate between bonus funds and cash funds available, the player could be paid their balance on this occasion.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: 25 ₮
Player’s withdrawal was canceled.
The player from Argentina played with a bonus. After requesting a withdrawal, the casino confiscated his winnings. The player allegedly mixed funds by depositing real money on top of the existing non-withdrawable balance. He was asked to wager the balance in accordance with the deposit mandatory wagering requirement, but later, the support found out the fact funds were mixed up, so his balance was reset to just his deposited money, and he was asked to wager it in the same way without a non-withdrawable balance. We tried to find out what happened with the funds that were confiscated during the balance reset, however, it is not clear where those funds originated, and in the meantime, the casino decided to restore the disputed funds. The complainant confirmed that the issue had been resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $89
The player struggles to withdraw his winnings.
The player struggles to withdraw his winnings due ongoing verification. The complaint was resolved as player got paid out.
Crypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $306
Withdrawal of player’s winnings has been delayed.
The player from Colorado submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $276
Player’s withdrawal has been delayed.
The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $105
Player’s withdrawal has been delayed.
The player from the United States requested a withdrawal three weeks prior to submitting this complaint. After getting in touch with the casino and checking the data from the Bitcoin wallet, the player confirmed the payout was successful.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $441
Player’s winnings haven’t been received yet.
The player from Pennsylvania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $3,000
Player’s bonus winnings have been reduced.
The player from the United States had his bonus winnings capped.
Crypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: NZ$105
Player’s struggling to complete account verification.
The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $295
Player’s winnings haven’t been received yet.
The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessCrypto Loko CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Dec 2022 Show more complaints (+455)1536All21Opened141Not solved422Solved952Rejected
Complaints directly about Captain Jack Casino
Case opened Current status
Waiting for Casino Guru to reply
4d 10h 43m 47s
Disputed amount: 700 kr
Player faces issues with the casino.
The player from Sweden is unable to withdraw money from the casino despite meeting the bonus turnover requirements.
Submitted: 17 Oct 2024 Case opened Current status
Waiting for player to reply
3d 12h 6m 56s
Disputed amount: $999
Player’s withdrawal is delayed due to account verification issues.
The player from Oregon has been waiting three weeks for a withdrawal request submitted on 9/7/2024 from Captain Jack Casino. Despite providing a signed and dated lease as verification, multiple agents claim it is invalid and are now insisting only a utility bill in his name will suffice, despite no such requirement being stated in the casino’s rules.
Read moreRead less Submitted: 30 Sep 2024 Case opened Current status
Waiting for Casino Guru to reply
1d 21h 57m 36s
Disputed amount: $6,036
Player’s withdrawal has been delayed.
The player from the United States requested a withdrawal three weeks ago, with one approval for $2500 on 8/29. Despite being told it was marked as a priority and would take 3-7 days, there has been no update or response from the casino after multiple inquiries.
Read moreRead less Submitted: 13 Sep 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player experiences some issues.
The player from North Carolina reported issues withdrawing funds from the casino, highlighting deceptive practices regarding promotional offers. She noted that although she received $100 from one casino, another casino failed to honor her deposit and had not sent her any winnings. The Complaints Team was unable to assist further due to her lack of response to requests for additional information. As a result, the complaint was rejected.
Read moreRead less Submitted: 27 Aug 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $1,615
Player’s withdrawals are delayed.
The player from Indiana had two pending withdrawals from July 16th and July 17th, totaling 3,887.50, that had not been processed after a month. The casino had repeatedly advised patience, but the player felt frustrated, believing that involving a mediator was their only option. The first withdrawal was eventually received after nearly 30 business days, but the second withdrawal of 2,215 remained pending with no definite timeframe provided by the casino. The complaint was ultimately rejected due to the player’s lack of response to further inquiries from the Complaints Team.
Read moreRead less Submitted: 16 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawals have been delayed.
The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.
Read moreRead less Submitted: 17 Jun 2024 Case closed Our verdict
Player stopped responding
Disputed amount: Can$1,300
Player is dissatisfied with the casino’s handling of technical issues.
The player from Canada stated that despite completing all the verification, his first withdrawal request of $1200 made in April 2024 was not processed. He was constantly told by customer service that they were having technical issues with the withdrawals, so he played away his balance. The player was convinced the site was a scam and warned other players. The complaint was rejected because the player did not respond to our requests for additional information and evidence.
Read moreRead less Submitted: 22 May 2024 Resolved Our verdict
Case closed
Disputed amount: $700
Player’s withdrawal through Bitcoin has been delayed.
The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. Despite completing the requested verification process and having regular exchanges with the casino, the $700 payout via Bitcoin had yet to be processed. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue.
Read moreRead less Submitted: 20 May 2024 Case closed Our verdict
Other
Disputed amount: $100
Player disputes with terms for cashing free chips.
The player from California had issues regarding the terms and conditions surrounding free chips and free roll tournaments. The player insisted that they had adhered to the terms, but the casino claimed otherwise, hindering their ability to make a withdrawal. He expressed frustration with the casino’s refusal to pay out. However, we had determined that both free bonus winnings and winnings from free tournament rolls were considered free bonus funds. Consequently, we had rejected the complaint.
Read moreRead less Submitted: 20 May 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $1,700
Player’s account temporarily closed without reason.
The player from North Carolina was suddenly logged out during a game due to alleged maintenance. When attempting to log back in, the account was found to be temporarily closed. The casino’s customer service didn’t give any explanation. We could not proceed with the investigation due to the player’s lack of response to our queries, and the complaint was therefore rejected.
Read moreRead less Submitted: 17 May 2024 Case closed Our verdict
Other
Disputed amount: $6,375
Player struggles with document upload for withdrawal.
The player from California had been struggling to withdraw funds due to difficulties uploading documents for identity verification purposes. It was later discovered that this was a duplicate complaint and was therefore closed, with the original complaint continuing in its corresponding thread.
Read moreRead less Submitted: 10 May 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s experiencing some issues.
The player from California was dissatisfied with the casino experience. She reported a pending withdrawal of $8,117.29 from winnings accumulated with an active bonus since April 10, 2024. Despite verifying her identity and contacting the casino multiple times, her account remained under review. We contacted the casino, which clarified that the winnings were subject to a $100 maximum cashout due to a free welcome chip and requested further documentation for account verification. The player did not respond to our follow-up, leading to the complaint being rejected due to lack of response.
Read moreRead less Submitted: 06 May 2024 Resolved Our verdict
Case closed
Disputed amount: $335
Delay in processing Bitcoin withdrawal.
The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.
Read moreRead less Submitted: 27 Apr 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $110
Player’s withdrawal is delayed.
The player from Georgia had experienced issues with receiving her approved withdrawal from an online casino. Despite her documents having been verified, she had claimed that the casino’s customer service was inconsistent and had stopped responding to her queries. The casino eventually confirmed that the payment had been made via Bitcoin and asked the player to confirm receipt. However, the player did not respond to further communications, which led us to reject the complaint due to lack of information.
Read moreRead less Submitted: 24 Apr 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $531
Player’s winnings haven’t been received yet.
The player from Mississippi had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the timer for the player’s response by 7 days. However, due to the player’s lack of response, the complaint couldn’t be investigated further and was subsequently rejected.
Read moreRead less Submitted: 10 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: Can$115
Player stuck with withdrawal problems since September 2023.
The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player’s complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player’s Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.
Read moreRead less Submitted: 09 Apr 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $193
Player’s withdrawal has been delayed.
The player from South Africa had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. The Complaints Team had advised the player that withdrawals could take some time, possibly due to KYC verification or high volume of withdrawal requests, and had asked the player to wait at least 14 days after requesting the withdrawal. Despite extending the time for response by 7 days, the player did not provide further information, leading to the team’s inability to investigate further, and the complaint was rejected.
Read moreRead less Submitted: 21 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s winnings confiscated because of coupon abuse.
The player from the US had struggled with several Inclave casinos, including Captain Jack Casino, questioning their bonus coupon policies which resulted in winnings confiscation. He also mentioned a delay in payment along with not receiving the full amount of his winnings. The player’s account had been fully verified and he had made a real-money deposit. However, due to the player’s lack of response to our inquiries, we were unable to proceed with the investigation or provide potential solutions. As a result, the complaint was rejected.
Read moreRead less Submitted: 21 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $80
Player’s withdrawal has been delayed.
The player from Georgia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration with the casino, stating that they had removed the funds from his account without paying him. Despite our team’s efforts to assist and extend the resolution timeframe, the player stopped responding to our messages. As a result, we were unable to investigate further, leading to the rejection of the complaint.
Read moreRead less Submitted: 19 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $2,000
Player encounters withdrawal issue with bonuses.
The player from the US was unable to withdraw her winnings of $2,000 from Capitan Jack Casino. Despite having resolved previous hindrances such as debit card issues and having established a Bitcoin account as suggested by the casino, her requests were denied on the grounds of mixing bonuses, which the player disputed. We requested the player to provide specific dates of her deposit attempts, communication with the casino’s support team, and any relevant screenshots or documentation. However, due to the lack of response from the player, we had to reject the case. The player retained the option to reopen the complaint in the future.
Read moreRead less Submitted: 10 Mar 2024 Case closed Our verdict
Player stopped responding
Disputed amount: 300 USDC
Player’s withdrawal is being denied due to multiple bonuses usage.
The player from Canada had played at an online casino using no-deposit bonuses and subsequently made a deposit to facilitate a withdrawal. However, the casino had denied her withdrawal request, citing the use of multiple bonuses. We had reached out to the player for additional details and clarification but received no response. Consequently, we had to reject the case due to the lack of communication from the player, which prevented us from further investigating the matter or providing potential solutions.
Read moreRead less Submitted: 28 Jan 2024 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s cryptocurrency withdrawal is delayed.
The player from the US had been experiencing a prolonged withdrawal process for a month. His withdrawal request, made in cryptocurrency, had remained pending despite the casino’s policy stating a maximum of 10 days. The casino’s responses had been ineffective and the player had been receiving offers he couldn’t use due to the pending status. The player also raised concerns about the casino’s interpretation of the maximum payout rules for cashback bonuses. We explained that the maximum cashout for a cashback bonus was calculated as twice the amount of the cashback but should not be less than $100. The player was still waiting to receive the approved $100 at the time of the last update. The Complaints Team had to reject the complaint due to lack of further response from the player.
Read moreRead less Submitted: 31 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $120
Player’s withdrawal has been delayed.
The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player’s Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.
Read moreRead less Submitted: 27 Dec 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $226
Player’s withdrawals have been blocked.
The player had withdrawal issues with an online casino. Despite having adhered to the playthrough agreement, submitting three government-issued IDs, and winning 226.30, the casino blocked the player’s withdrawal request while still accepting deposits. The player had never withdrawn before and all her IDs were rejected, but her selfie was accepted. Our team attempted to assist the player by asking for further details. However, the player did not respond to our queries, forcing us to reject the case.
Read moreRead less Submitted: 20 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: €110
Player’s withdrawal is delayed.
The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino’s relevant department. The complaint had eventually been resolved successfully.
Read moreRead less Submitted: 02 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $185
Player’s withdrawal is delayed.
The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.
Read moreRead less Submitted: 14 Nov 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $112
Player’s winnings confiscated after deposit.
The player from the US claimed that after playing with a free bonus and making a verification deposit, they were only credited with half of the deposit amount and their winnings were invalidated and removed from their account. The player confirmed that the winnings were from a free bonus and no previous bonuses had been activated. The casino explained that the player had used consecutive free chips without making a cash deposit, which was against their terms and conditions. Despite the player’s objections, the casino stood by its decision. We concluded that the casino had acted within its established rules and were forced to reject the complaint, advising the player to thoroughly read the bonus terms and conditions in the future.
Read moreRead less Submitted: 11 Nov 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $2,000
Player’s bonus winnings have been partially confiscated.
The player from Washington had won $2500 while playing with a bonus at an online casino. He had made a $10 deposit as required for withdrawal, but his winnings were confiscated. The player alleged he was owed $1900 by the casino. After a series of communications, the Complaints Team contacted the casino for clarification. The casino argued that the player had breached their terms and conditions by using multiple accounts and consecutive no-deposit bonuses. After reviewing the evidence provided by the casino, we concluded that the casino had acted correctly and within its terms, thus rejecting the player’s complaint as unjustified.
Read moreRead less Submitted: 29 Oct 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $160
Player’s winnings haven’t been received yet.
The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received yet. The Complaints Team had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. The team had extended the complaint resolution timer by 7 days, but the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
Read moreRead less Submitted: 21 Sep 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $103
Player’s withdrawal has been delayed.
The player from Singapore has waited almost three weeks for a withdrawal after meeting the minimum withdrawal requirement. Despite contact with the casino, which claims the problem is being escalated, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we rejected the complaint.
Read moreRead less Submitted: 04 Sep 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $110
Player’s withdrawal process is delayed.
The player from Florida has experienced issues with their withdrawal due to complications with providing a Bitcoin address and resubmission attempts using coindraw. Despite approval on August 16, they are still waiting for their funds as of August 21. The complaint was closed as the player stopped responding.
Read moreRead less Submitted: 21 Aug 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s withdrawal has been delayed due to document verification.
The player from Ohio, has issues with withdrawing $100, despite meeting the play-through requirements due to incomplete account verification. We closed the complaint becasue the player didn’t reply to our messages and questions.
Read moreRead less Submitted: 01 Aug 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $210
Player’s winnings confiscated by the casino.
A player from Nevada has encountered difficulties in redeeming his rewards. Despite attempting to complete a withdrawal, all funds were removed from his account by the casino manager, with no given explanation. The complaint was closed as the player stopped responding.
Read moreRead less Submitted: 29 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal request is ignored by the casino.
The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.
Read moreRead less Submitted: 28 Jul 2023 Unresolved Our verdict
Delayed payment, status unknown
Black points: 1390Disputed amount: $27,800
Player’s withdrawal was delayed.
The player from Ohio was trying to withdraw winnings for a month. The casino was previously sending the funds but stopped for an unknown reason. We didn’t receive any explanation of the situation.
Submitted: 11 Jul 2023 Case closed Our verdict
Player stopped responding
Disputed amount: $710
Player claims that payment has been delayed.
The player from North Carolina requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 05 Jul 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: ??
Player’s VIP status has been changed.
The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.
Submitted: 28 May 2023 Resolved Our verdict
Case closed
Disputed amount: $900
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
Read moreRead less Submitted: 02 May 2023 Resolved Our verdict
Case closed
Disputed amount: $6,050
Player’s winnings haven’t been received yet.
The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.
Read moreRead less Submitted: 29 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s deposit seems lost.
The player from the US deposited in the casino, but unfortunately, the transaction seems lost. The player confirmed the issue was resolved.
Submitted: 26 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s struggling to complete the account verification.
The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player’s account had been verified, and the player confirmed receipt of the payment.
Read moreRead less Submitted: 22 Mar 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $130
Player’s account has been blocked.
The player from the United States had his account blocked without further explanation. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.
Read moreRead less Submitted: 13 Feb 2023 Case closed Our verdict
Other
Disputed amount: $5,602
Player’s withdrawals have been delayed.
The player from the United States has requested several withdrawals more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions. We’ve reopened this complaint as per the player’s request. The complaint was closed as ‘unresolved’ because there was no response from the casino. We reopened the complaint at the request of the casino because it was related to a different brand and therefore couldn’t be resolved at Captain Jack. As a result, the complaint was rejected.
Read moreRead less Submitted: 18 Jan 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $200
Player’s winnings have been cancelled.
The player from the United States had their bonus winnings canceled without further explanation. The player’s winnings were the result of using multiple free bonuses consecutively, without a deposit having been made in between. This is against the terms and conditions of the casino, and so the complaint was rejected.
Read moreRead less Submitted: 01 Jan 2023 Case closed Our verdict
Unjustified complaint
Disputed amount: $100
Player’s struggling to complete account verification.
The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. As per the result of the verification process, the casino provided us with information of the player’s using multiple free bonuses on 2 accounts, which was also supported by the evidence. We have rejected this complaint as unjustified.
Read moreRead less Submitted: 06 Nov 2022 Case closed Our verdict
Unjustified complaint
Disputed amount: Can$100
The player struggles to verify his account.
The player struggles to verify his account for over 2 month. We rejected the complaint because the player failed to comply with the casino’s bonus T&Cs, specifically free bonuses, and breached the “bonus to deposit ratio”.
Read moreRead less Submitted: 26 Oct 2022 Case closed Our verdict
Player stopped responding
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.
Read moreRead less Submitted: 14 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: €50
Player’s struggling to withdraw his winnings.
The player from Sweden is experiencing issues with withdrawals. The case was successfully resolved, and the player got his withdrawal.
Submitted: 09 Jun 2022 Case closed Our verdict
Unjustified complaint
Disputed amount: €6,100
The player’s account got blocked.
The player’s account got blocked and winnings confiscated withtout any explanation. Player was using a VPN so we are rejecting this case.
Submitted: 17 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: $949.82
Player’s withdrawal has been delayed.
The player from the US has been waiting for the withdrawal for over 2 weeks. The player confirmed that the funds were successfully received.
Submitted: 24 Feb 2022 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from US has been waiting for a withdrawal for over 2 weeks. We closed the complaint because it seemed that the issue was resolved.
Submitted: 11 Feb 2022 Case closed Our verdict
Player stopped responding
Disputed amount: $619
The player’s withdrawal is delayed.
The player from Finland had been waiting for their withdrawal to be processed for over 3 months before submitting the complaint. After the casino was notified about the player’s complaint, it became clear that the player was not eligible to withdraw the funds as these were accumulated using a sticky bonus which, in this case, meant that a large portion of the amount would have been deducted upon withdrawal, leaving the player with an amount lower than the minimum withdrawable amount, as per the terms of the claimed bonus. The player was advised to cancel the withdrawal request and continue wagering the amount to get a chance to increase their balance. There were no further updates from the player, therefore, the complaint was closed as ‘Rejected’.
Read moreRead less Submitted: 13 Nov 2021 Case closed Our verdict
Player stopped responding
Disputed amount: $400.16
The player’s withdrawal is delayed.
The player from the United States had been waiting for his withdrawal to be processed for over 2 months before submitting the complaint. According to the last update from the player, the withdrawal was processed, however, the withdrawal amount was reduced. We rejected this complaint because the player stopped responding to our messages and questions.
Read moreRead less Submitted: 11 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $5,000
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two months ago. It has been received.
Submitted: 20 Sep 2021 Case closed Our verdict
Unjustified complaint
Disputed amount: $1,600
Player’s account has been closed.
The player from the US had her account closed after submitting documents for verification. The casino confiscated her winnings. The casino representatives provided us with a supporting evidence which proved that the player used multiple accounts, therefore we rejected this complaint.
Read moreRead less Submitted: 29 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $1,200
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.
Read moreRead less Submitted: 01 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from United States had requested a withdrawal a month before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.
Submitted: 31 Dec 2020 Case closed Our verdict
Player stopped responding
Disputed amount: $250
Player’s having difficulties withdrawing his winnings.
The player from the US is struggling to contact casino support regarding his delayed withdrawal. We rejected the complaint because the player stopped responding.
Submitted: 19 Aug 2020 Case closed Our verdict
Player stopped responding
Disputed amount: $3,500
Player’s withdrawal has been denied.
The player from United States had her withdrawal rejected due to inappropriate use of funds. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 27 Jun 2020 Unresolved Our verdict
Delayed payment, status unknown
Disputed amount: $200
Delayed payment. The player received only some of his money (1 of 2 withdrawals) after almost 2 months, the casino claimed there was just 1 withdrawal from his account. An uncertain case, no evidence shown.
The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it had been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had a second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there had been just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we couldn’t decide whether the second $200 has been paid out or not.
Read moreRead less Read more on: askgamblers.com Submitted: 4/2017 Unresolved Our verdict
Delayed payment, status unknown
Disputed amount: $200
Withdrawal request was declined on multiple times, proven by the player’s valid screenshot. No valid reason or excuse was given by the casino.
German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason. After a week, the casino replied they couldn’t access his documents for verification. There was no further response from either side. In this uncertain case, we couldn’t decide if the casino had a valid reason for delaying the withdrawal requests.
Read moreRead less Read more on: askgamblers.com Submitted: 2/2017 Resolved Our verdict
Case closed
Disputed amount: $2,410
Extremely delayed withdrawal process.
The player requested a withdrawal but it was delayed due to unknown reasons. According to the casino’s records, this player has been fully paid.
Read more on: thepogg.com Submitted: 4/2019 Show 2 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict
Uncertain case, passive regulator
Disputed amount: $2,328
Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player didn’t receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything. The case is uncertain, we couldn’t decide as none of the sides provided any evidence.
Read moreRead less Read more on: askgamblers.com Submitted: 11/2016
Complaints about related Planet 7 OZ Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$14,000
Player’s struggling to withdraw his winnings.
The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as ‘resolved’ since the withdrawals seem to be working to the player’s satisfaction.
Read moreRead lessPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,960
Player’s withdrawal has been delayed.
The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.
Read moreRead lessPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,033
Player’s withdrawal has been delayed.
The player from Australia requested a withdrawal two weeks ago, but she still hasn’t received her winnings. She got it after delay.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Mar 2021 Resolved Our verdict
Case closed
Disputed amount: €800
Player’s withdrawals have been delayed.
The player from Australia has requested a withdrawal almost three months ago. It has been pending since but she received her winnings.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: A$4,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal a month ago. It has been pending since. Eventually, the amount was payed to the player and the case is resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: A$100
Player’s withdrawal has been delayed.
The player from Australia had requested a withdrawal more than a month before submitting the complaint. The complaint was resolved. The player received their winnings 3 weeks later.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: A$12,831
Player’s withdrawal has been delayed.
The player’s withdrawal has been delayed for over 3 weeks but player got all of his winnings to his bank account.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 Sep 2020 Resolved Our verdict
Case closed
Disputed amount: A$1,566
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal, unfortunately, it has been delayed for more than a month. Player got paid.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Sep 2020 Resolved Our verdict
Case closed
Disputed amount: A$1,000
Player’s struggling to withdraw her winnings.
The player from Australia has been waiting for her withdrawal for 3 weeks. The complaint got successfully resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: A$44,000
Player’s withdrawal has been delayed due to KYC.
The player from Australia has been trying to complete the account verification for over a month. Player’s complaint is now successfully resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$5,000
Withdrawal difficulties.
Donna, a player from Australia, has already been waiting for her money for more than three weeks but still hasn’t received her withdrawal.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Dec 2019 Resolved Our verdict
Case closed
Disputed amount: A$250
Player’s withdrawal delayed due to a long verification process.
The player has been unsuccessfully trying to withdraw his winnings for over ten weeks. We received a message, the issue was successfully resolved.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: A$47,000
Player’s winnings disappeared from his account.
Nicholas, a player from Australia, won big. After he tried to make a withdrawal, his winnings disappeared from his account.
Planet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Sep 2019 Resolved Our verdict
Case closed
Disputed amount: A$7,500
The player has been waiting for her withdrawals for several months.
The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.
Read moreRead lessPlanet 7 OZ CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Sep 2019
Complaints about related Royal Ace Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $720
Player’s withdrawal has been delayed.
The player from California had won a jackpot of $720 at Royal Ace casino on August 20 and had requested a withdrawal, which had not been processed a month later despite being told it would take 7-10 business days. After contacting the Complaints Team, it was confirmed that the payment had been sent to a third-party provider, and the player was informed that the transaction was forthcoming. Ultimately, the player confirmed that the withdrawal had been successful, and the issue was marked as resolved by the Complaints Team.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Sep 2024 Resolved Our verdict
Case closed
Disputed amount: $177
Player’s winnings haven’t been received yet.
The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as ‘resolved’ by the Complaints Team.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $2,100
Player claims that payment has been delayed.
The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $2,625
Player experiences login issues and delayed payout.
The player from the United States is having issues with login and withdrawal. After a deposit of $125, a software glitch prevented the player from accessing the game. Despite multiple password resets and emails to the support, the issue persists. Additionally, the casino has not processed a pending withdrawal of winnings worth $2500 despite numerous document submissions. The player later informed us that her winnings have been paid, so we closed the complaint as resolved.
Read moreRead lessRoyal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $11
Player is dissatisfied with a bonus.
The player from New Mexico didn’t receive the correct bonus. The player later confirmed that the issue was resolved.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $256
Player’s VIP status has been changed.
The player from the United States has been stripped of her VIP status. The issue has been resolved successfully.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 May 2023 Resolved Our verdict
Case closed
Disputed amount: $249
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over a month. It has been received.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s struggling to withdraw her winnings.
The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she received her winnings.
Royal Ace CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Feb 2021
Complaints about related Slots Garden Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $80
Player’s monthly cash back payout has been reduced.
The player from the United States faced issues with withdrawing money from the casino. Despite the rule stating a minimum cash out of $100 for monthly cash back, she received only $20, with the casino citing the use of Coindraw as the reason. The player questioned if different withdrawal methods had different rules and experienced delays in getting responses from customer service. The issue was resolved after the casino provided the remaining balance, allowing the player to put it back in withdrawal. The complaint was marked as resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal delayed due to documentation issues.
The player from Puerto Rico had struggled to withdraw her winnings from the casino for several months, despite having provided necessary documents repeatedly. The casino had continuously denied the payout due to supposedly missing documents. The withdrawal had eventually been approved on April 12, but the funds were not sent until May 11. After the player confirmed the receipt of her funds, we had marked the complaint as resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 May 2024 Resolved Our verdict
Case closed
Disputed amount: $300
Player’s withdrawal has been canceled.
The player from the United States had tried to make a withdrawal but was informed about missing documentation. Even though he provided all the requested documents, the casino kept asking for more information. The player had won the money without an active bonus. After the Complaints Team intervened, the Casino’s Representative had confirmed that the player’s account and bank transfer details were correct and that the withdrawal of $300 had been approved. However, the amount had included a non-cashable deposit bonus of $142, leaving the player with $158 to withdraw. This had been escalated for express disbursal. The player later confirmed receipt of the payment, and the complaint had been resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,400
Player’s Withdrawal Method Denied, Casino Instructs Bank Change
The player from Kansas had requested two separate withdrawals from Slots Garden, totalling $2400. The casino had initially refused to pay her through Bitcoin, her preferred method because she hadn’t deposited with Bitcoin. The casino had requested her bank details for a wire transfer, but later stated they couldn’t send the money to her bank. The player had been unwilling to change her bank or open a second account to receive her winnings. After the intervention by us, the casino released the first portion of the withdrawal via Bitcoin and expedited the remaining payment. The player had confirmed receipt of her winnings and the issue had been successfully resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $1,400
Player can’t access winning account.
The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player’s lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $116
Player faces severe withdrawal delay.
The player from the United States had had issues withdrawing her $400 winnings from an online casino. Despite having submitted the required identification multiple times, her withdrawal had remained “in process” for over three weeks. The casino had clarified that the approved withdrawal amount was $130, accounting for a bonus and account confirmation deposit. Eventually, the player had received $116 of her winnings. The issue had been successfully resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal is delayed.
The player was facing issues with withdrawal. She had requested a payout of 880$ in Bitcoin, her payment method during the deposit. However, despite approval from the manager, the Bitcoin withdrawal was denied. It turned out it was a no-deposit bonus with a maximum cashout of $100 and a country restriction issue. Later, the complainant informed us that her issue was sorted out. The complaint is resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Casino repeatedly delays player’s withdrawal.
The player from California has encountered problems with his withdrawal process despite verifying his account three times. He was promised a timeframe of 7 to 10 days which has extended, while communication with the casino remains the same. The issue of loyalty bonus limit was also raised. The complaint was resolved as the player’s money got paid out.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Sep 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal was delayed.
The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino’s rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as ‘resolved’, and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player experiences delayed Bitcoin withdrawal.
The player from Virginia successfully beat the stipulated playthrough limit and requested a withdrawal. The casino requested a KYC process and a deposit of $10 in Bitcoin for address proof. While the player complied, their withdrawal request was later revoked due to casino’s issues with CoinDraw. The player is unsettled about the additional waiting period stated by customer service and believes it’s time for third-party intervention. We closed the complaint as resolved since the player confirmed receipt of the payment.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $10,000
Player’s Bitcoin withdrawals are delayed.
The player from the US requested four separate withdrawals using Bitcoin, but after two weeks, the requests were canceled and the money returned to their balance. Despite being assured that their issue would be resolved, the player hasn’t received any specific support and the issue remains unresolved. The issue has been resolved successfully.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $360
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for less than 2 weeks. The complaint was closed as resolved as the player received his money.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 May 2023 Resolved Our verdict
Case closed
Disputed amount: $900.5
Player’s withdrawals have been delayed.
The player from United States has 8 pending withdrawals over last four months. The complaint was resolved as the player recived all her checks from the casino.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: R2,750
Player’s account has become inaccessible.
The player from South Africa had their account blocked without further explanation. Casino stopped providing services in South Africa but they’ve paid the winnings.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: R10,000
Player’s account has been blocked.
The player from South Africa had their withdrawals withheld and account blocked. The casino discontinued it’s South African version, however they were able to process the withdrawal for the player and the complaint is resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: R10,000
Player’s account has been blocked.
The player from South Africa had their account blocked without further explanation. It was blocked because of regulations in South Africa and winnings were paid to the player.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: €1,000
Player’s account has been blocked.
The player from South Africa had her account blocked without further explanation. The remaining balance is still held by the casino. After discussion it has been paid.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: R10,000
Player’s withdrawal has been delayed for a month.
The player from South Africa has requested withdrawal a month ago. It hasn’t been received yet. The player managed to receive her withdrawal and the complaint is resolved now.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $1,300
Player’s withdrawal has been delayed.
The player from United States has been struggling to receive her winnings for more than three months. After investigation she received her winnings.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: R3,580
Player’s withdrawal has been delayed.
The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: R25,000
Player’s withdrawal has been delayed.
The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful when he requested information about his withdrawal.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Oct 2020 Resolved Our verdict
Case closed
Disputed amount: R2,000
Player’s withdrawal has been delayed.
The player from South Africa has requested a withdrawal six weeks ago. It has been pending since.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: R12,000
Player is not satisfied with casino services.
The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. She received her money, therefore we closed this complaint as ‘resolved’.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: R500
Player is not satisfied with casino services.
The player from South Africa is dissatisfied with the long withdrawal process and the casino’s support. The complaint was successfully resolved.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: 1,000 din
Player is having difficulties to complete the KYC.
The player from South Africa struggles to complete the KYC process. At the same time, it seems that all winnings from the player’s account have been confiscated. Player’s complaint is now resolved.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: R1,500
Player has a problem with withdrawal.
The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.
Slots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Oct 2019 Resolved Our verdict
Case closed
Disputed amount: R740
Player is dissatisfied with the casino’s services.
William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.
Read moreRead lessSlots Garden CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 27 Sep 2019
Complaints about related Planet 7 Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $197
Bitcoin withdrawal of player denied.
The player from the US had reported multiple approved payouts via Bitcoin in one day. However, after she received one payment, she was notified that she couldn’t use Bitcoin anymore and was required to opt for a wire transfer and submit additional documents. Despite her initial resistance to opening a new account for wire transfer, as she had been initially instructed to open a Bitcoin account, the issue was eventually resolved. The player confirmed that the matter had been taken care of, leading us to close the complaint as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $900
Player struggling with receiving payout.
The player from Kansas had experienced issues with her withdrawal from Planet 7 Casino as the operator had refused payouts via BTC, wire transfer, and check. The only option proposed had been opening an account with two banks, both inconveniently located for the player. After the player had opened a bank account and informed the casino, she was told to wait for a month to get her winnings due to the absence of a bank statement. However, the casino then allowed her to withdraw her winnings via Bitcoin, which she had initially requested. The player had received her winnings and was waiting for a payout from the casino’s sister company, Raging Bull Casino. The Complaints Team had marked the complaint as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $500
Delayed payment frustrating the player.
The player from California had reported that she had requested a withdrawal two weeks prior but had not received the payout despite it having been approved. She had claimed to have received various excuses from the casino and had been told to wait longer. The player’s account had been verified, and she had fulfilled her wagering requirements. She had also reported having daily, unproductive conversations with the casino. After we invited the casino representative to the conversation, the casino confirmed that the payment had been processed. The player had confirmed receipt of her winnings, albeit with some confusion due to unfamiliar emails. We had marked the complaint as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $200
Player’s VIP status has been changed.
The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified. The issue has been resolved successfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 May 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player is struggling to withdraw her winnings.
The player from the United States is experiencing difficulties withdrawing her tournament winnings. Player’s complaint has been resolved successfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,200
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 25 Aug 2022 Resolved Our verdict
Case closed
Disputed amount: $1,900
Player’s withdrawal has been delayed.
The player from US is dissatisfied with the withdrawal process.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 May 2022 Resolved Our verdict
Case closed
Disputed amount: $15,000
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received her payment.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Apr 2022 Resolved Our verdict
Case closed
Disputed amount: $351.17
Player’s withdrawal has been delayed.
The player from US has been waiting for their winnings for more than 2 weeks. The money was transfered to the player’s bitcoin wallet sucessfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia is dissatisfied with the withdrawal process. He has been waiting for weeks for his withdrawal. The issue was successfully resolved, the player’s winnings were eventually paid.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: $850
The player’s withdrawal is delayed.
The player from United States requested a withdrawal and after more than 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 31 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been delayed.
The player from US is dissatisfied with the withdrawal process. The player confirmed he managed to resolve the issue.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $1,500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two weeks ago. It has been received.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: $1,400
Player’s withdrawal has been delayed.
The player from the United States asked for a second withdrawal at the casino, via Bitcoin. After 3 weeks she did not receive payment and created a complaint. After the casino representative was involved in resolving the complaint, the complaint was resolved. The player received payment after more than a month.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $943
Player’s withdrawal has been delayed.
The player from United States requested a withdrawal, but the casino did not process his withdrawal for several weeks. After the casino representative was involved in resolving the complaint, the process moved on and the player received payment, approx. 2 months after the withdrawal was requested.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $1,800
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago. It has been received.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: €1,430
Player’s withdrawal has been delayed.
The player from the US is dissatisfied with the long withdrawal process. The casino payed out the winnings of the player and the complaint is now considered as resolved.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s struggling to withdraw his winnings.
The player from US has been waiting for his withdrawal for 3 weeks. We rejected the complaint because the player didn’t respond to our messages and questions. The player confirmed in his second complaint that he received the withdrawal.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 15 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: €300
Player’s struggling to withdraw his winnings.
The player from Italy had been waiting to receive his winnings for more than 7 weeks before he submitted the complaint. A few days later, the player confirmed he received his winnings. The complaint was closed as ‘resolved’.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: €105.06
Player’s deposit has never been credited to his casino account.
The player from Italy has tried depositing money into his account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 May 2021 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal five months ago. It hasn’t been received yet. After communication with Casino she received her winnings.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $700
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two months ago. It has been pending since. The player successfully managed to receive his funds and the complaint is resolved.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: $1,100
Player’s withdrawals have been delayed.
The player from United States has requested withdrawals six weeks ago. They have been pending since. The complaint was resolved after the player received his winnings. Although, the player found the long withdrawal process as a negative experience and not planing to continue playing in the casino.
Read moreRead lessPlanet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawals have been delayed.
The player from Australia has requested a withdrawal more than two months ago. It has been pending since, but the casino eventually managed to pay the process the withdrawal and the case is resolved.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: $2,900
Player’s struggling to withdraw her winnings due to ongoing verification.
The player from United States is complaining about the lengthy verification process.
Planet 7 CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Oct 2020
Complaints about related Silver Oak Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $2,200
Player’s withdrawal has been delayed.
The player from the United States had requested a withdrawal of $2200 on July 17th, 2024, which was approved on August 1st, but had not been received yet. Despite multiple inquiries to live support and the finance department for updates, the player continued to receive vague responses and was eventually ignored. The issue was resolved as the player had received the payment.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $1,260
Player’s withdrawal is delayed.
The player from the United States had been waiting over 45 days for $1,260 in approved withdrawals to be processed via Bitcoin. Despite weekly interactions with the casino host, no payout had been received. After intervention from the Complaints Team, the player received $1,000 and subsequently the remaining $260. The issue was marked as resolved, and the player expressed gratitude for the support received.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from Texas requested a $100 withdrawal one month ago from their verified account, but it had not been processed despite approval on the 20th of May. They were frustrated with the casino’s repeated delays and lack of adherence to posted withdrawal times. The casino confirmed that the payment was made on June 13th via Bitcoin, and the player acknowledged receipt. The complaint was marked as resolved by us after verifying the player’s confirmation.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Jun 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player is facing issues with reversed winnings.
The player from the US queried a reversal on their recent winnings and asked for an explanation. The complaint was resolved after the Complaints Team contacted the casino multiple times. The casino cited delays from third-party payment providers due to high withdrawal volumes. Eventually, the player received partial payment and confirmed the successful resolution of the issue.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States had requested a withdrawal of $2500 at the beginning of January and had not received a response, nor the funds two weeks later. Despite having confirmed that she had passed KYC verification and had successfully withdrawn before, the casino did not process her request. After the player had raised a complaint, we had contacted the casino, and the casino representative had claimed that the delay was due to the need for confirmation of the player’s bank wire details. The player had provided the necessary information, and the casino representative stated that the withdrawal had been processed. After some additional delays, the player confirmed that she had received her withdrawal. The issue had been resolved successfully.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $210
Player’s withdrawal has been delayed.
The player from Minnesota had experienced a payout delay with two withdrawal requests. The casino’s customer service had given a payout date, but had only stated that it would be updated in the next 48 hours. The player had confirmed that they had not made any successful withdrawals from the casino in the past, they had passed the KYC verification, and they had used bonuses for the winnings. The player was later able to receive the payouts, however, the casino had sent the funds to an old wallet address, not the updated one. We concluded that this likely happened due to the payment being in process for a long time, before the wallet details were updated. The issue was resolved then.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player experiences communication issues regarding withdrawal.
The player from Japan had encountered issues with withdrawing her funds from an online casino. Despite having submitted all necessary documents in July 2023, the casino had kept requesting the same documents. The player had several payouts pending from various casinos including Silver Oak Casino. After the Complaints Team got involved, the casino confirmed that the payment had been made in full via Bitcoin on January 16th. The player later confirmed that the issue had been resolved and the funds had reached her account. The Complaints Team had marked the complaint as ‘resolved’.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $429
Player’s withdrawal is delayed.
The player from New Jersey has faced a delay with his withdrawal, requested over three weeks ago. Although he complied with max cash out regulations and KYC requirements, he hasn’t received his payment. The complaint was resolved as the player got paid out.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player claims that payment has been delayed.
The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We contacted the casino, and it turned out the bank statements were missing to verify the player’s payment method. The delay in communication between the player and the casino was also caused by the issues with email addresses, however, the casino representative finally informed us about reviewing the document. The player was asked to submit a new withdrawal request, and after some time they confirmed receiving the winnings, so we closed the complaint as resolved.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $480
Withdrawal of player’s winnings has been delayed.
The player from Oklahoma has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. When we contacted a casino representative, it turned out some documents were missing and the communication with the player was complicated due to some outdated contact details. Finally, the withdrawal via wire trasnfer was processed by the casino. There were still a little delays caused by the 3rd party payment provider issues, but the player confirmed receiving her funds in the end. We closed the complaint as resolved.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $5,000
Player’s winning have been voided.
The player from the US was informed that the loyalty bonus was credited falsely and the casino decided to withhold the accumulated winnings. The issue was successfully resolved. The casino aknowledged the mistake and the player got paid.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Mar 2022 Resolved Our verdict
Case closed
Disputed amount: $765.63
The player’s withdraw is delayed.
The player from United States requested a withdrawal and after 14 days of waiting for the payment, he decided to submit a complaint. The player received the payment 1 month after the withdrawal request. The complaint is resolved.
Read moreRead lessSilver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Feb 2022 Resolved Our verdict
Case closed
Disputed amount: $789
Player’s withdrawal has been delayed for over a month.
The player from United States requested a withdrawal over a month ago and was still awaiting payment. The player received their winnings and the complaint was successfully resolved.
Silver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $2,012
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal five months ago. It has been received.
Silver Oak CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Apr 2021
Complaints about related Slot Madness Casino (Unspecified relation)
Resolved Our verdict
Case closed
Disputed amount: $90 ARS
Player’s winnings are delayed due to bonus chip issue.
The player from Argentina had won $100 in a tournament and had met the wagering requirement, ending with $90. Despite having requested the removal of an unwanted $16 chip with a 40x wagering requirement, she faced trouble withdrawing the $90. The issue was resolved after the player confirmed her Bitcoin address, and she successfully received her funds.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $500
Casino delays player’s withdrawal.
The player from the US had requested a withdrawal two weeks prior. Despite having a verified account and assurances from the casino, no withdrawal had been processed. The player was dissatisfied with the delay beyond the promised timescale. The issue was resolved after the casino sent the payment. The complaint was closed as ‘resolved’ in our system.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 27 May 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal is delayed.
The player from the US had experienced issues with a withdrawal from an online casino. After meeting a playthrough amount of 6,000 dollars, the player had been left with a 100 dollars max cash out, which the casino initially refused to pay. Despite fulfilling verification requirements and making a mandatory deposit, the player had not received a response about the withdrawal request. We had engaged with both the player and the casino to understand and resolve the issue. The casino had identified that the withdrawal was denied due to a lack of payout details. The player then resubmitted the withdrawal request with the necessary details. The casino confirmed that the payment had been processed and delivered via Bitcoin. The player confirmed the receipt of the payment, thus resolving the issue.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal is delayed due to communication issues.
The player from Japan had had issues with prolonged withdrawal delays from Slot Madness Casino, despite having provided the necessary documents. The player had not received any updates from the casino’s finance manager. After the player’s complaint had been escalated and the casino had been invited to respond, the casino had confirmed that the payment had been issued to their third-party payment providers for disbursal as a wire transfer. The player later confirmed that the issue had been resolved and the funds had been received. We had marked the complaint as ‘resolved’.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $1,865
Player’s withdrawal is delayed.
The player from the US requested a withdrawal 1.5 months ago. The casino continually tells him to wait. We closed the complaint as the player confirmed the withdrawal was successful.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 11 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
The player’s unable to withdraw her balance.
The player’s unable to withdraw her balance as his funds got mixed. The complaint was resolved as the player received her money.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 May 2023 Resolved Our verdict
Case closed
Disputed amount: $12,572
The player’s winnings were confiscated.
The player’s winnings were confiscated for playing a restricted game.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $349
Player’s struggling to complete account verification.
The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted Slot Madness, and the casino representative helped the player to figure out why the verification process was stuck. After submitting the required documents, the player got his account verified and finally received the winnings. The complaint got resolved.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Withdrawal of player’s winnings has been delayed.
The player from Minnesota has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player has received the payment.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 22 Aug 2022 Resolved Our verdict
Case closed
Disputed amount: $7,500
Player’s winnings have been reduced.
The player from United States had her bonus winnings capped. She has received her winnings.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $2,413.04
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal more than two months ago. It has been received.
Slot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: $1,067
Player’s withdrawal has been delayed.
The player from United States had requested a withdrawal five months ago. Unfortunately, it has not been received yet. The complaint was closed as resolved as the palyer received his winnings to his crypto wallet.
Read moreRead lessSlot Madness CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Aug 2021
Complaints about related Raging Bull Slots Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,911
Player’s withdrawal has been delayed.
The player from Texas requested a Bitcoin withdrawal on 08/14/2024, which remained unapproved despite her communication with the casino. While they claimed to escalate the issue, she received no resolution or response from a manager. After further inquiry, she confirmed receipt of her funds, although the amount was $1,910.86 instead of her expected $2,350 due to reversed charges on deposits. The issue was resolved with clarification from the casino regarding the deductions, and the complaint was marked as ‘resolved’ by the Complaints Team.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $350
Player cannot access account with pending withdrawal.
The player from the US had deposited $96 to Raging Bull Casino but could not access the website. Additionally, he had a $500 withdrawal pending. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented any further investigation or potential solutions. The issue was later reopened at the player’s request, where he clarified that he had approximately $350 remaining in his account but was unable to log in due to restrictions. The Complaints Team was seeking supporting evidence regarding the player’s balance to assist in resolving the matter. Ultimately, the issue was resolved after the player communicated with the casino, confirming that his account had been re-activated and access restored. The complaint was marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $4,250
Player’s Bitcoin withdrawals are delayed.
The player from the United States had requested three Bitcoin withdrawals totaling $3,000 in winnings, which were approved between June and July 2024. Despite repeated promises from the casino host, the player had not received the funds after over 45 days. After engaging with the Complaints Team, the player received $2,250 of the outstanding amount, and further assistance led to the eventual payment of the remaining $750. The issue was resolved, and the player confirmed receipt of all funds.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $330
Player’s withdrawal is delayed.
The player from Argentina requested a withdrawal on June 26, but it remained unapproved and unreviewed as of July 16. Casino support cited an exceeded payment limit requiring further review. After our intervention, the casino confirmed that the player’s account was in order, and the withdrawal was processed. The player acknowledged receipt of the payment, and the complaint was marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal repeatedly delayed due to ID verification issues and maximum cashout discrepancy.
The player from Texas had requested a withdrawal three weeks prior and faced ongoing issues with ID verification despite being told it was accepted. At that time, the casino claimed it couldn’t verify the player’s Bitcoin address due to the date of the withdrawal, causing further delays. There was also an issue with the maximum cashout of the bonus. After our intervention, the casino acknowledged a discrepancy in the bonus terms and agreed to review the payout situation. Ultimately, the player received $283 in Bitcoin, resolving the issue to her satisfaction.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 14 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player claims that payment has been delayed.
The player from Massachusetts had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. We informed the player about typical withdrawal times and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 07 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $200
Player’s withdrawal has been delayed.
The player from Ohio requested a $200 withdrawal on May 31st and had completed the verification process. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it. After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 12 Jun 2024 Resolved Our verdict
Case closed
Disputed amount: $470
Player’s withdrawal is delayed.
The player from Florida had requested a withdrawal of $875 on the 15th, but it had not been reviewed or approved after two weeks. The player had won $1300 minus the coupon amount. After several follow-ups, the casino confirmed the payment was sent to a third-party provider, citing a 3-10 business day window for disbursal. Despite delays, the player reported receiving the payment eventually. The complaint was marked as resolved by the Complaints Team.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Jun 2024 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal is stuck due to document verification.
The player from Kansas had complained about a withdrawal delay from an online casino. Despite having provided all necessary documents and followed up via email and live chat, the casino had failed to resolve the issue and had requested further documentation. We had intervened and kept the complaint open until the player confirmed that the casino had agreed to wire his withdrawal. However, the casino then extended the waiting period for the payment approval. After further intervention from our side, the casino agreed to convert the player’s withdrawal to Bitcoin for a one-time transaction. The player had confirmed the successful resolution and thanked us for our assistance.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 18 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $162
Delayed withdrawal and lack of communication from the casino.
The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team’s intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as ‘resolved’ in our system.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player has issues with virtual card verification for withdrawal.
The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 04 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $11,900
Player experiencing delayed payouts.
The player from Nebraska had experienced delays in receiving seven different withdrawals via wire transfer from Raging Bull Slots Casino. Despite two approvals, none of the funds had been received, with waiting times surpassing the previously mentioned frames. The player had feared these delays could lead to an indefinite waiting period. The Complaints Team had intervened, communicating with both the player and the casino, and the issue was gradually resolved. The player had received all the withdrawals from his original complaint. However, he was waiting for additional withdrawals from new winnings at that time. The player had expressed his appreciation for the assistance provided by the Complaints Team and Raging Bull Slots Casino.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal pending due to document issues.
The player from the Netherlands had experienced a delay in her withdrawal due to ‘missing documents’. Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt. The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: 54.37 mBTC
Player experiences significant withdrawal delay.
An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal is delayed.
The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player’s complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player’s request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal is being delayed.
The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino’s Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team’s intervention and communication with the casino’s representative, the player finally received her withdrawal. The complaint was then marked as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $1,120
Player’s Bitcoin withdrawal has been delayed.
The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as ‘resolved’ by us.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $600
Player’s withdrawal has been delayed.
This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $792
Withdrawal of player’s winnings has been delayed.
The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player’s Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as ‘resolved’.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: ??
Player is unable to input the correct birthdate during registration.
The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: ??
Player reports unauthorized card linked to account.
The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. After some back and forth with the casino’s representative, it had been confirmed that the card had been used for a deposit. However, the player had insisted she did not own the card and nobody else had access to her account. Eventually, the casino had agreed to remove and block the card from the player’s account as a courtesy, resolving the issue. The player had been satisfied with the outcome and expressed her gratitude.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 06 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $650
Player’s withdrawal is excessively delayed.
The player from Texas made a withdrawal request three weeks ago. The casino has failed to respond via email and only communicates through chat with promises of an escalated case. However, it’s been 20 days without further action. Finally, after the situation was reviewed from the casino’s representative, the player received his winnings.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $550
Player’s withdrawal has been delayed and his account access revoked.
The player from the United States is facing issues with receiving his payout. Additionally, he is now unable to log in to the site. Despite our attempts to contact the casino, it didn’t react to the complaint therefore the case was closed as unresolved. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the “solved” one.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 03 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawals are delayed.
The player from the US is experiencing delays when requesting withdrawals from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds. The Player’s complaint has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 17 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,750
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 May 2023 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s winnings haven’t been received yet.
The player from Oregon has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The casino has sent the payment to the crypto wallet the player has provided and there is nothing that can be done from our side as this issue is beyond our control. We advised the player to contact the payment provider directly. The player later let us know the withdrawal had been successfully received, so we consider this complaint to be resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 19 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $8,000
The player’s balance was capped.
The player’s balance was capped for an unknown reason. We asked the casino for more information. While waiting for a reply, the player informed us that the casino had contacted her and that her balance had been restored. Consequently, the complaint was closed as ‘resolved’.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 10 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: $4,800
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 28 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $1,700
Player’s withdrawal has been delayed.
The player from US is dissatisfied with the withdrawal process. The casino responded and stated that the player’s withdrawal had been approved and that they should receive it soon. Shortly after, the payment was received and the issue was resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 16 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $180
The player struggles to withdraw.
The player struggled to withdraw as his requests were getting rejected. After several complications and not receiving emails from the casino representative, the player decided to withdraw his funds via crypto wallet. The player confirmed that he received the payment about 2 months after filing the complaint. The complaint is resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $4,400
The player’s withdrawal was canceled.
The player’s withdrawal was canceled and the casino claims the player did it and lost his balance. The player confirmed the payment was received successfully.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 May 2022 Resolved Our verdict
Case closed
Disputed amount: A$12,500
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for unknown reason. The casino responded to the complaint and soon after the player’s payments began to be processed. The player received all of their payments and the issue was resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Feb 2022 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal two weeks ago. It has been received.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over 2 weeks. This case was successfully resolved.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 29 Dec 2021 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed for over a month.
The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Within a month afterwards, the player’s withdrawal was processed and their winnings were successfully received. The complaint was closed as ‘Resolved’.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $1,169.3
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over 2 months. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino. Since the player is not responding any more, we are considering this complaint as resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 13 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 01 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. It has been received.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 23 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: $900
Player is struggling to withdraw winnings.
The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.
Read moreRead lessRaging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 02 Jun 2021 Resolved Our verdict
Case closed
Disputed amount: $4,750
Player’s struggling to withdraw her winnings.
The player from United States is experiencing difficulties withdrawing her funds due to limited availability of payment methods but she has received her winnings.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 08 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: €980
Player’s withdrawal has been delayed.
The player from United States had his withdrawal approved one month ago. It has been pending since. After some time the player received his winnings and this case is resolved.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 26 Dec 2020 Resolved Our verdict
Case closed
Disputed amount: $850
Player’s withdrawal has been delayed.
The player from the United States complains about an uncertain issue regarding unpaid winnings. The issue was successfully resolved, the player received his funds.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 09 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: $950
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal almost a month ago. It has been pending since. This complaint got successfully resolved.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 30 Sep 2020 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal has been denied.
The player’s withdrawal has been denied several times.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 20 Aug 2020 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal one month ago. It has been pending since. Player’s complaint has been resolved successfully.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 05 Aug 2020 Resolved Our verdict
Case closed
Disputed amount: A$3,500
Player’s withdrawal has been denied.
The player from Australia is struggling to receive his winnings after being accused of playing a restricted game. The player was paid out, therefore we marked this complaint as ‘resolved’.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 21 Jun 2020 Resolved Our verdict
Case closed
Disputed amount: €1,500
Player’s struggling to withdraw her winnings.
The player from Australia is experiencing difficulties withdrawing her winnings. The complaint was successfully resolved, the player received her winnings.
Raging Bull Slots CasinoSafety Index:Below averageSafety Index Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past. Submitted: 24 May 2020
Complaints about related True Blue Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s experiencing difficulties withdrawing her winnings.
The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2022 Resolved Our verdict
Case closed
Disputed amount: A$1,400.56
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2022 Resolved Our verdict
Case closed
Disputed amount: $327
Player’s withdrawal has been delayed.
The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint. The player received the payment more than 3.5 months after the original withdrawal request (approx. 2 weeks after reprocessing the payment) due to the lengthy and deeply investigation from the casino’s side - a technical problem was identified in the delivery of the original payment. The complaint is resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,500
Player’s struggling to withdraw her winnings.
The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,200
Player’s withdrawal has been delayed.
The player from Australia had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The withdrawal was received by the player eventually and the complaint is now resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player is not satisfied with casino services.
The player from Australia was dissatisfied with the long withdrawal process. The complaint was successfully resolved and the player received their payment.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: A$9,500
Player’s withdrawals have been delayed.
The player from Australia has requested withdrawals six weeks ago. It has been received.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: A$3,400
Player’s account has been blocked.
The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support. He threatened to dispute his deposits. To prevent it, the casino decided to refund the player’s deposit and void his winnings As the player’s behaviour was clearly just a manifest of his frustration over, we considered the decision to be unreasonable and rule in favour of the player. The casino complied with our ruling and paid the player the disputed winnings. The complaint was closed as ‘resolved’.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: A$5,000
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal. Unfortunately, it has been delayed for a month. After delay it was received by the player.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$5,500
Player’s winnings have been reduced.
The player from Australia had her withdrawal delayed and winnings capped because of bonus conditions.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Feb 2021 Resolved Our verdict
Case closed
Disputed amount: A$20,000
Player’s withdrawal has been delayed and account closed.
Player’s withdrawal has been delayed due to KYC verification and his account was closed.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: A$4,000
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal more than two weeks ago. It has been pending since. After some time player was paid out so we closed this case as resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 May 2020 Resolved Our verdict
Case closed
Disputed amount: A$580
Player’s struggling to withdraw his winnings.
The player from Australia is experiencing difficulties completing the account verification due to additional required documents. The extra verification is mandatory if a player was born in a foreign country. The issue was resolved, the player received his winnings.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2020 Resolved Our verdict
Case closed
Disputed amount: A$2,064
Player claims that her withdrawals have been reduced.
The player from Australia received smaller withdrawals than she has actually requested.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Feb 2020 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia is struggling to receive her winnings. Player’s complaint is now successfully resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 11 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$6,500
Player has been waiting for his winnings for over a year.
The player from New Zealand has requested a withdrawal more than a year ago. It has been pending since. Player’s complaint is now successfully resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$9,500
Player account was closed and all winnings confiscated.
Jade from Australia won $9500. Fifteen days after she requested a withdrawal, the casino blocked her account and confiscated her winnings.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Jan 2020 Resolved Our verdict
Case closed
Disputed amount: A$20,000
Player’s withdrawal is delayed.
The player is displeased with the casino’s time-consuming withdrawal processing. The complaint was successfully resolved.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: A$9,000
Player has a technical problem with the casino’s website.
Greg from Australia has a problem with the casino’s website. It looks like only the cashier page is not working, so he is unable to make a withdrawal.
True Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Nov 2019 Resolved Our verdict
Case closed
Disputed amount: A$750
Player’s withdrawal has been pending for more than three months.
The player from Australia requested withdrawal. During the period of three months, while still having not received the money, the player changed his address and his ID is about to expire. Because of this, the player experiences difficulties proving his identity when trying to get his winnings. We’ve reopened this complaint as per the player’s request.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Oct 2019 Resolved Our verdict
Case closed
Disputed amount: €1,691
Delayed express withdrawal, money still not in player’s bank account.
Emily requested two express withdrawals and the second withdrawal was declined. She resubmitted the second withdrawal and it got approved. The player expressed dissatisfaction with the casino’s withdrawal process. This case was successfully resolved.
Read moreRead lessTrue Blue CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2019
Complaints about related Raging Bull Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,300
Player’s withdrawal has been delayed.
The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.
Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player’s issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.
Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: A$100
The player’s withdrawal has been delayed.
The player’s withdrawal had been pending for 2 weeks. It has been resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $2,319
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal three weeks ago, but it was delayed. The complaint was resolved and the player received their payment.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $2,300
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over a month for unknown reason. It has been received.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $250
Player’s withdrawal has been delayed.
The player from US is complaining about delayed withdrawal. It has been received.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: $400
The player’s withdrawal is delayed.
The player’s withdrawal is delayed even though it is not his first withdrawal request. It has been paid.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Sep 2021 Resolved Our verdict
Case closed
Disputed amount: €1,230
Player’s withdrawal has been delayed.
The player from the US is dissatisfied with the long withdrawal process. The casino payed out the winnings of the player and the complaint is now considered as resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: A$900
The player’s withdrawal has been delayed.
The player’s withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino’s payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as ‘resolved’.
Read moreRead lessRaging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,000
Player’s withdrawal has been delayed.
The player from Australia is dissatisfied with the long withdrawal process. It was received after a delay.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,200
Player’s withdrawal has been delayed.
The player from Australia has requested withdrawal almost two weeks ago. She got paid her winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 May 2021 Resolved Our verdict
Case closed
Disputed amount: A$1,077
Player’s withdrawal has been delayed.
The player from Australia was dissatisfied with the casino’s long withdrawal process. The player received her funds 12 days after submitting the complaint. The complaint was closed as resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. It has been pending since. He has received his winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: A$2,500
Player’s withdrawal has been delayed.
The player from Australia has requested a withdrawal. Unfortunately, the payment seems to be delayed. After delay he received his winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Mar 2021 Resolved Our verdict
Case closed
Disputed amount: A$5,000
Player’s account has been blocked.
The player from Australia tried to verify his identity, but now he cannot log into his account. After submitting documents the problem was resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $800.05
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal few days ago. It has been pending since with a possibility to cancel the withdrawal. Player finally received all of his winnings.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jun 2020 Resolved Our verdict
Case closed
Disputed amount: A$800
Player’s struggling to receive his winnings.
The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.
Raging Bull CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 28 Apr 2020
Complaints about related Dreams Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $969
Casino site access issue post player’s withdrawal request.
The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn’t been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Apr 2024 Resolved Our verdict
Case closed
Disputed amount: $688
Player believes that their withdrawal has been delayed.
The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn’t been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as ‘resolved’.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $682
Player’s withdrawal is delayed.
The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn’t received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as ‘resolved’ in our system.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $350
Player is experiencing difficulties with his verification.
The player from Japan is wondering if the casino accepts identity documents in Latin alphabet only. The issue has been resolved successfully.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Oct 2023 Resolved Our verdict
Case closed
Disputed amount: $758
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 24 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: €100
Player’s winnings haven’t been received yet.
The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. After cooperation from both the casino and the player, the solution has been found.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 14 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s struggling to complete account verification.
The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player’s account was now verified. The casino further asked for a payment method to use to process the player’s withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as ‘resolved’.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2022 Resolved Our verdict
Case closed
Disputed amount: $820
Player’s struggling to complete the account verification.
The player from United States is experiencing difficulties withdrawing their winnings due to ongoing account verification. It has been received.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 04 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from Arizona has been waiting for the withdrawal since February. The casino representative managed to assess the situation and the player was able to receive her withdrawal.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Jul 2021 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed.
The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player’s Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as ‘resolved’.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 May 2021 Resolved Our verdict
Case closed
Disputed amount: $96
Player’s struggling to withdraw his winnings.
The player from Mexico is experiencing difficulties withdrawing his No Deposit bonus winnings.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $1,700
Player’s withdrawal has been delayed.
The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.
Read moreRead lessDreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 03 Apr 2021 Resolved Our verdict
Case closed
Disputed amount: $119
Player’s struggling to withdraw his bonus winnings.
The player from Austria has completed wagering for a Free Chip and requested a withdrawal. Unfortunately, the withdrawal is still pending. The player received his winnings, the issue was resolved.
Dreams CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 May 2020
Complaints about related Palace of Chance Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from Pennsylvania experienced a delay in receiving funds via coindraw, despite being promised instant processing. After three days, the casino was uncertain about when the funds would be available. The issue was resolved when the player confirmed receipt of the funds.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Sep 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal is delayed for seven weeks.
The player from Texas had requested a $2500 withdrawal seven weeks ago after winning with a “no rules” bonus. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player. The complaint was marked as ‘resolved’ in the system.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal is delayed, with no answer from support.
The player from California had requested a withdrawal of $100 two weeks ago from Palace of Chance Casino, but had received no updates. Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal request is rejected without explanation.
The player from the Netherlands had attempted to withdraw $500 over two separate transactions in January. After a month’s delay, the $200 withdrawal had been denied without any clear reason, despite the player’s multiple inquiries and repeated documentation submissions. The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s bitcoin withdrawal has been delayed.
The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player faces delayed withdrawal approval.
The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino’s side. After that, they confirmed receiving the money, so we closed the complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 Jun 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 21 May 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s winnings have been reduced.
The player from the United States had her bonus winnings capped. The player confirmed receipt of the payment, so we closed this complaint as resolved.
Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player is struggling to verify her payment method.
The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn’t added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal has been delayed.
The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: $2,240
Player’s withdrawals have been delayed.
The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Withdrawal of player’s winnings has been delayed.
The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: 175 ₮
Player’s withdrawal has been delayed.
The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $5,000
Player’s withdrawals have been delayed.
The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.
Read moreRead lessPalace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Nov 2021 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal almost a month ago. It has been pending since. After investigation, she has received her winnings.
Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $550
Player is experiencing a problem with his withdrawal.
The player cannot withdraw his winnings. He is trying to verify his account and has already sent all required documents to the casino. This complaint was successfully resolved.
Palace of Chance CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 12 Dec 2019
Complaints about related Grand Fortune Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $75
Player can’t access a site and retrieve pay out.
The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn’t been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team’s efforts and the complaint had been resolved successfully.
Read moreRead lessGrand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
The player struggles to verify his documents.
The player struggled to verify her documents as they were rejected by the casino. The casino informed us about completed verification and finally the player was able to withdraw her winnings therefore the complaint is resolved.
Read moreRead lessGrand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal of Free Bonus winnings. She got her winnings.
Grand Fortune CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Mar 2021
Complaints about related Prism Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,090
Player’s crypto withdrawal has been delayed.
The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $50
Player gets half of their winnings.
The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino’s decision to change their status to ‘skilled player’ after the issue was resolved. The complaint had been marked as ‘resolved’ by us.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 27 Feb 2024 Resolved Our verdict
Case closed
Disputed amount: $297
Player’s payout has been significantly delayed.
The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player’s complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as ‘resolved’ in our system.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s withdrawal has been repeatedly reversed.
The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jul 2023 Resolved Our verdict
Case closed
Disputed amount: $100
Player’s struggling to withdraw his winnings.
The player from the US was not able to withdraw his winnings. The player has received the payment, and the complaint was closed as “resolved”.
Prism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: 1,394 ₮
Player’s withdrawal has been delayed.
The player from Canada has been waiting for his winnings since September. Player’s complaint has been resolved successfully.
Prism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Nov 2022 Resolved Our verdict
Case closed
Disputed amount: $1,550
Player’s withdrawals have been delayed.
The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.
Read moreRead lessPrism CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 31 Dec 2020
Complaints about related Wild Vegas Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $1,509
Player’s withdrawal is delayed and under review.
The player from New York had requested a withdrawal from Wild Vegas Casino on June 27, which was initially denied. After resubmitting details for a bank wire, the casino claimed that the payment was sent on July 29, but subsequently informed the player on August 9 that the payment was still under review. The player confirmed that the funds were received in his account after a delay that was attributed to a third-party payment system. The issue was resolved successfully, and the complaint was marked as ‘resolved’ by the Complaints Team.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2024 Resolved Our verdict
Case closed
Disputed amount: $628
Player experiences prolonged withdrawal delay.
The player from Virginia had faced persistent withdrawal issues with the casino. After his initial withdrawal request for $627.77 in bitcoin was approved two months prior, the casino had required multiple verification methods, including another deposit and repeated sending of ID photos. Despite finally switching to a bank wire withdrawal, the transaction was still not processed after over a month. The issue was resolved after the player received $260.50 via bank wire and confirmed an additional $100 was available for withdrawal from his casino account. The complaints team marked the issue as resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 05 May 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from Texas won $4500 and capped at $2500 for withdrawal. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction. Later, the player confirmed that the withdrawal was successfully paid. The complaint is resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 26 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $50
Player’s withdrawal has been delayed.
The player from New York has been waiting for a withdrawal of $50 for two weeks. Despite contacting the casino several times and being assured the request was in the queue, the player’s withdrawal request has not been processed. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 13 Aug 2023 Resolved Our verdict
Case closed
Disputed amount: $100
The player’s winnings were voided.
The player’s winnings were voided for claiming multiple bonuses in row. The complaint was resolved as the player got paid out from the bonuses.
Wild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 May 2023 Resolved Our verdict
Case closed
Disputed amount: $450
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 09 Apr 2023 Resolved Our verdict
Case closed
Disputed amount: $500
The player struggles to withdraw his balance.
The player struggled to withdraw his balance as the casino is keep requesting new documents. After contacting the casino, we found out that the player’s withdrawal has been finally approved and he successfully received the winnings so the complaint is marked as resolved.
Read moreRead lessWild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: £500
Player’s withdrawal has been delayed.
The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Wild Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Oct 2020
Complaints about related Slots of Vegas Casino (Unspecified weak relation)
Resolved Our verdict
Case closed
Disputed amount: $2,500
Player believes that their withdrawal has been delayed.
The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jul 2024 Resolved Our verdict
Case closed
Disputed amount: $1,300
Player struggles with payment card verification.
The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 May 2024 Resolved Our verdict
Case closed
Disputed amount: $1,000
Player’s withdrawal from the casino is delayed.
The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn’t received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 Mar 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal delayed at the casino.
The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino’s sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player’s withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 16 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $2,500
Withdrawal of player’s winnings has been delayed.
The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up until that day. After communicating with the casino, the player’s withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jan 2024 Resolved Our verdict
Case closed
Disputed amount: $31
Player cannot access account after withdrawal request.
The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino’s security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn’t eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Dec 2023 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn’t been received at that time. The player had provided all necessary information to the casino multiple times but hadn’t received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as ‘resolved’.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 30 Nov 2023 Resolved Our verdict
Case closed
Disputed amount: $100
The player’s withdrawal is delayed.
The player’s withdrawal was delayed for almost a month. The player has received the funds, and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 20 May 2023 Resolved Our verdict
Case closed
Disputed amount: Can$292
The player’s winnings were capped.
The player’s winnings were capped due to mixed funds. We ended up closing the complaint as resolved since the player confirmed a successful resolution.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 May 2023 Resolved Our verdict
Case closed
Disputed amount: $900
Player can’t withdraw from the casino.
The player from the US is experiencing difficulties with the withdrawal of his winnings. The issue has been resolved successfully.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Mar 2023 Resolved Our verdict
Case closed
Disputed amount: $500
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for over 2 weeks. The complaint was closed as the player stopped responding. The complaint was reopened and the issue has been resolved successfully.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $2,115
Player’s withdrawal is delayed.
The player from the US is experiencing issues withdrawing his winnings from the casino. The player confirmed the issue was resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 07 Feb 2023 Resolved Our verdict
Case closed
Disputed amount: $105
Player’s withdrawal has been delayed.
The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Jan 2023 Resolved Our verdict
Case closed
Disputed amount: $1,250
Player’s withdrawal has been delayed.
The player from the US requested a withdrawal almost two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $380
Player’s winnings haven’t been received yet.
The player from Arizona has been waiting for a withdrawal for less than two weeks. The player confirmed the payment was received and the issue was resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $2,000
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal one month prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Oct 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal 11 days prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 01 Sep 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from South Africa has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 10 Aug 2022 Resolved Our verdict
Case closed
Disputed amount: $600
Player hasn’t received his withdrawal.
The player from the US requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 25 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $2,130
The player’s withdrawal is delayed.
The player’s withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 06 Jul 2022 Resolved Our verdict
Case closed
Disputed amount: $1,129
Player’s struggling to withdraw her winnings.
The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $2,500
Player’s withdrawal has been delayed.
The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 15 Jun 2022 Resolved Our verdict
Case closed
Disputed amount: $1,900
Player’s struggling to withdraw his winnings.
The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 18 May 2022 Resolved Our verdict
Case closed
Disputed amount: $127
The player’s withdrawal is delayed.
The player’s withdrawal is delayed for unknown reason. The complaint is marked as resolved since the player confirmed successful receiving of the payout from the casino.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 29 Apr 2022 Resolved Our verdict
Case closed
Disputed amount: $100
Player has been waiting for winnings for ten months.
The player from Japan has requested a withdrawal of his No Deposit bonus winnings ten months ago. It has never been received. This case was successfully resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Oct 2021 Resolved Our verdict
Case closed
Disputed amount: €1,275
Player’s withdrawal has been delayed.
The player from the US is dissatisfied with the long withdrawal process. The casino managed to pay out the winnings and the complaint is resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 22 Aug 2021 Resolved Our verdict
Case closed
Disputed amount: $400
Player’s withdrawal has been delayed.
The player from United States is complaining about lengthy withdrawals. The complaint was resolved after the player received his winnings.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 08 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $1,500
Player’s withdrawal has been delayed.
The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 02 Jan 2021 Resolved Our verdict
Case closed
Disputed amount: $1,200
Player’s struggling to withdraw his winnings.
The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.
Read moreRead lessSlots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 23 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: $888.71
Player is having difficulties with withdrawal.
The player from Italy is struggling to withdraw funds using an Italian payment provider probably due to geolocation.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Nov 2020 Resolved Our verdict
Case closed
Disputed amount: $700
Player’s withdrawal has been delayed.
The player from the US is experiencing some problems with withdrawal probably due to unfinished KYC. The complaint got resolved.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 19 Jul 2020 Resolved Our verdict
Case closed
Disputed amount: $500
Player’s withdrawal has been delayed. This complaint got successfully resolved.
The player from United States has requested a withdrawal a month ago. It has been pending since.
Slots of Vegas CasinoSafety Index:Above averageSafety Index Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe. Submitted: 17 Jun 2020 Resolved Our verdict
Case closed
Disputed amount: $372